The Demand Supply Governance Framework (eBook)

Jork Lousberg, Marco van der Haar, Menzo Meijer (Autoren)

eBook Download: PDF

2020 | 1. Auflage
89 Seiten
van Haren Publishing (Verlag)
978-90-8753-951-1 (ISBN)

Infos

Demand Supply Governance is a skill in high demand because of the following: Ever faster technology advances, pressures on costs and service levels causes pressure on the IT departments to deliver. Outsourcing has made the market more competitive IT departments are poor at demonstrating and publicizing their added value. The Demand Supply Governance discipline addresses these issues by focusing on: Encouraging services, as required by and agreed upon with the business, which are actually delivered to the business: on time and in accordance with the agreed upon quality specifications, and at an acceptable level of costs. Increasing the added value of IT and making it manifest This title looks at the key frictions of encouraging IT Supply to meet Business Demand. By encouraging a pro-active approach this title suggests that IT departments can dramatically improve their profile and their services to the organization It describes an established framework with a key set of principles as well as practical issues such as roles, organization and implementation. This title supports the Sourcing Governance Foundation Qualification. SGF Qualification also qualifies an individual for COS-FP certification from IAOP®.

Inhalt

Colophon 5
Preface 6
1: Introduction 12
2: Introducing Demand Supply Governance 14
2.1 The Need for Demand Supply Governance 14
2.2 The ‘What’ and ‘How’ of DSG 15
2.3 Successfully Managing DSG 16
3: Focus on Results: Three Delivery Flows 20
3.1 Standard Services 22
3.2 Changes 24
3.3 Projects 25
4: Making Demandand Supply meet: Governance Hotspots 28
4.1. Governance hotspot GH-D: Demand Management 29
4.2. Governance hotspot GH-S: Supply Management 30
4.3. Governance hotspot GH-DS: Matching Demand and Supply 31
5: The Demand Supply Governance Framework Explained 36
5.1. The origin of the DSGF 36
5.2. Focus areas 37
6: Designing the DSG Function 42
6.1 Roles and Competencies 42
6.2 Organization Structure 45
6.3 Structured Exchange of Information 47
6.4 Implementation: Critical Success Factors 49
7: Conclusion: Multi Dimensional Balancing 52
Supporting Material for Sourcing Governance Foundation Certification 54
Case Study 1: Government-Sector Case Study Outline 56
Case Study 2: Company I Outsourcing in a highly fragmented and non-standardized 62
Case Study 3: Public Sector 70
The Sourcing Governance: Sample Foundation Examination 78

Produkt-Details

• Erscheint lt. Verlag: 9.6.2020
• Verlagsort: Hertogenbosch
• Sprache: englisch
• Themenwelt: Schulbuch / Wörterbuch ► Schulbuch / Allgemeinbildende Schulen
• Themenwelt: Mathematik / Informatik ► Informatik ► Programmiersprachen / -werkzeuge
• Themenwelt: Mathematik / Informatik ► Informatik ► Software Entwicklung
• Themenwelt: Mathematik / Informatik ► Informatik ► Theorie / Studium
• Themenwelt: Sozialwissenschaften ► Pädagogik
• Themenwelt: Technik ► Architektur
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Finanzierung
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Planung / Organisation
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Projektmanagement
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
• Schlagworte: Business Management
• ISBN-10: 90-8753-951-7 / 9087539517
• ISBN-13: 978-90-8753-951-1 / 9789087539511