IT Factory (eBook)

Hans Aken (Autor)

eBook Download: PDF

2011 | 1. Auflage
216 Seiten
van Haren Publishing (Verlag)
978-90-8753-936-8 (ISBN)

Infos

Last year Gartner identified the 10 major forces that are actively reshaping the future of IT services and the outsourcing market*. Amongst the much hyped Cloud, Security and Consumerization were included the Value Chain and Componentization -- items that don’t get so much Press hype but, according to Gartner, are fundamental forces that should be addressed. A new title: The IT Factory describes operating within these forces by applying Supply Chain Management for IT Infrastructure Services: Using the SCOR Model.

The IT Factory is the Solution to Value Chain and Componentization Issues
Caspar Hunsche, CTO, Director of Research, Supply Chain Council, Inc. notes that ‘it’s been done before’: The processes of IT Value Chain and IT Componentization can deliver goods and services by using the same ‘Factory’ techniques that supply chains do.
Brad Ellison - Manager, Global Data Centers - Intel® Corporation agrees noting “We have moved deliberately to a factory metaphor. We have stopped focusing just on what data centers store and are asking ourselves, ‘What do they output?’”

It’s clear that IT departments need to get down to the Factory floor to gain the experience that has been ‘bread and butter’ thinking for Supply Chain disciplines for many years. Hans van Aken, a seasoned HP employee, with support from The Supply Chain Council, has used the Global Standard SCOR (Supply-Chain Operations Reference-model) to distil the experience of many Supply Chain experts to describe how businesses can implement IT Commoditisation and Value Chain using tried and tested techniques.

Inhalt

List of Figures 10
List of Tables 11
Preface 12
Acknowledgements 14
Foreword 16
Introduction 18
PART I: PRINCIPLES 26
1 The IT Factory: addressing the challenges of the IT department 28
1.1 Service trends in the IT industry 28
1.2 Managing expectations 29
1.3 A vocabulary for the IT Factory 30
1.4 Strategic metrics for the IT Factory 31
1.5 The challenges of traditional IT departments 33
1.6 Switching from Engineer-to-Order to Make-to-Stock 37
1.7 The value of services 37
1.8 Added value of the IT Factory 40
2 The main features of the IT Factory 42
2.1 Demand and supply 42
2.2 Supply chains and the IT Factory 45
2.3 Processes of the IT Factory 47
2.4 Affiliated process frameworks 52
3 The IT Supply Chain Reference Model 56
3.1 Reading guide for the IT Supply Chain Reference Model blocks 58
3.2 Services Orchestration 59
3.3 Business Services 61
3.4 Applications 62
3.5 Application infrastructures 65
3.6 Operating Systems 71
3.7 Servers 77
3.8 Infrastructures 83
3.9 Facilities 90
3.10 Connecting the SIPOCs 98
PART II: PRACTICE 102
4 Set Up Shop 104
4.1 The steps of a journey to an IT Factory 104
4.2 LisCas Inc. 106
4.3 The technology pitfall 109
5 Business drivers and businessstrategy 112
5.1 Business drivers 112
5.2 Business strategy 116
5.3 The Business Plan 120
5.4 The customers of the IT Factory 123
5.5 The services of the IT Factory 125
6 IT Supply Chain Strategy – Part I 130
7 IT Supply Chain metrics 134
7.1 Supply chain reliability 138
7.2 Supply chain responsiveness 143
7.3 Supply chain agility 145
7.4 Supply chain costs 149
7.5 Supply chain assets 152
8 IT Supply Chain Strategy – Part II 156
8.1 IT supply chain objectives and priorities 157
8.2 Boundaries and organization of the IT supply chain for the IT Factory 159
8.3 ‘Litmus test’ and summary of the strategies 163
9 Configuring the IT Supply Chain 166
9.1 Application Infrastructures 169
9.2 Operating Systems 179
9.3 Servers 183
9.4 Infrastructures 188
10 The next steps 194
10.1 Plan processes 196
10.2 Level 3 processes 197
10.3 Level 4 processes 200
10.4 Enable processes 201
10.5 Green IT 202
10.6 ERP system for IT 203
A Appendix – Examples of IT Supply Chain configurations 206
IT Supply Chain using converged technologies 206
Cloud services as part of IT Supply Chains 208
IT Supply Chain for disaster tolerant services 211

Produkt-Details

• Erscheint lt. Verlag: 11.6.2020
• Verlagsort: Hertogenbosch
• Sprache: englisch
• Themenwelt: Schulbuch / Wörterbuch ► Schulbuch / Allgemeinbildende Schulen
• Themenwelt: Informatik ► Office Programme ► Outlook
• Themenwelt: Mathematik / Informatik ► Informatik ► Programmiersprachen / -werkzeuge
• Themenwelt: Mathematik / Informatik ► Informatik ► Software Entwicklung
• Themenwelt: Sozialwissenschaften ► Pädagogik
• Themenwelt: Technik ► Architektur
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Finanzierung
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Logistik / Produktion
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Planung / Organisation
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Projektmanagement
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
• Schlagworte: Business Management
• ISBN-10: 90-8753-936-3 / 9087539363
• ISBN-13: 978-90-8753-936-8 / 9789087539368