The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service (eBook)

Mary E. Guy, Sharon H. Mastracci, Seung-Bum Yang (Herausgeber)

eBook Download: PDF

2019 | 1st ed. 2019
XXVII, 639 Seiten
Springer International Publishing (Verlag)
978-3-030-24823-9 (ISBN)

Infos

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market. 

Mary E. Guy is Professor in the School of Public Affairs at the University of Colorado Denver, USA.

Sharon Mastracci is Professor in the Political Science Department at the University of Utah, USA.

Seung-Bum Yang is Professor in the Department of Public Administration at Konkuk University, South Korea.

Produkt-Details

• Erscheint lt. Verlag: 3.9.2019
• Zusatzinfo: XXVII, 639 p. 48 illus., 20 illus. in color.
• Sprache: englisch
• Themenwelt: Recht / Steuern ► Öffentliches Recht
• Themenwelt: Sozialwissenschaften ► Politik / Verwaltung ► Staat / Verwaltung
• Schlagworte: Australia public service • Bolivia public service • China public service • Comparative Public Administration • Cultural emotional labor • Emotional Labor • Empirical data on public sector • Holistic Approach to the Public Service • India public service • Parkistan public service • Philippines public service • Public Administration Theory • Public Management • public management reform • Rwanda public service • South Korea public service • Taiwan public service • Thailand public service • UK public service • US public service
• ISBN-10: 3-030-24823-2 / 3030248232
• ISBN-13: 978-3-030-24823-9 / 9783030248239