Handbook of Community Management
De Gruyter Saur (Verlag)
978-3-11-067355-5 (ISBN)
Knowledge services is an approach to the management of intellectual capital that converges information management, knowledge management, and strategic learning into a single enterprise-wide discipline. The purpose of knowledge services is to ensure the highest levels of knowledge sharing within the organization in which it is practiced. Knowledge services is industry and workplace agnostic, with important management and leadership value to knowledge strategists and knowledge leaders in all types of organizations. This new series presents and discusses new and innovative approaches to knowledge sharing used by organizational management in all fields of work. The authors are chosen to provide critical analysis of issues and to present solutions to selected knowledge leadership challenges in all workplace environments. The book series strives to present practical solutions that can be applied in all institutions worldwide. It thereby contributes significantly to improvements in knowledge management, knowledge services, knowledge strategy development, and knowledge sharing within the organization. Editorial Board Michelle Dollinger, Chief of Staff, The Center for Technology, Media & Communications, Deloitte Services LP (USA) Sue Henczel, Ph.D., School of Information Management, Charles Sturt University (Australia) Lee H. Igel, Clinical Professor, Tisch Institute for Global Sport at New York University and Associate of the Division, Medical Ethics, for the New York University Langone Health Grossman School of Medicine (USA) Barrie Levy, Knowledge Manager, Kohn Pedersen Fox Associates, PC and Associate, Columbia University in the City of New York (USA) Anne Kershaw, Owner and Managing Director, Reasonable Discovery, LLC and Former Lecturer, Columbia University in the City of New York (USA) Take this opportunity to learn more about Knowledge Services in these five free webinars from series editor Guy St. Clair: Knowledge Services: A Strategic Framework for the 21st Century Organization (27.12) This webinar introduces knowledge services, helping the viewer define knowledge services as the best management tool for successful knowledge sharing. With knowledge strategy (and the role of the knowledge strategist) clearly defined, the achievement of highest-quality knowledge sharing becomes the standard management methodology for performance excellence within any group, organization, or community.Click here to view the webinar: https://us02web.zoom.us/rec/share/PoflSngMmJZm9s1F7-l-JYyx6wm3U66Ybpzh3hr8ySqsVaMBsASaSC3UYnYYoDAl.0kVwkZZ4btowVzq_?startTime=1615849344000 Slides PDF (without voiceover, to enable viewers to read the text and access live links, including the link to the free PDF copy of Guy St. Clair’s book Knowledge Services: A Strategic Framework for the 21st Century Organization): http://adobe.ly/3lwYk0g Collaborative Knowledge Services: Sharing Information, Knowledge, and Strategic Learning (27.48) Collaboration is the operational driver for success in any organization, group, or community. With collaborative expertise, the knowledge strategist is positioned for establishing a strategic knowledge framework. In doing so, organizational and enterprise leaders are then positioned for excellence in knowledge sharing. Click here to view the webinar: https://us02web.zoom.us/rec/share/KqKIAZZXYEyWTPWdLdVc7axMbZVLak_sM6yl6ppi_k1y2NP21FtiAJN8iFfMa4YB.yn2D7FkCHBXRfPb2?startTime=1615854244000 Slides PDF (without voiceover, to enable viewers to read the text and access live links): http://adobe.ly/2QeJIXM The Future of Knowledge Work: Exploring Management, Leadership, and Knowledge Services Principles (27.37) As knowledge workers respond to the many documented challenges relating to the future of work, much good advice about knowledge sharing comes from identified management leaders of the past. The smartest knowledge strategists then connect this guidance with the newest and most modern input they can find and, as described in this webinar, merge it all together with established knowledge services principles. Click here to view the webinar: https://us02web.zoom.us/rec/share/kJArgSXlMPDk-qHFqo3pDQqLY_Tn3x_iFaDt_Ovy7YytRQ5cu3U6adajclHxcYYO.TJqdIQHbR8sjo4af?startTime=1615910778000 Slides PDF (without voiceover, to enable viewers to read the text and access live links): http://adobe.ly/310hXVa Critical Success Factors: The Knowledge Services Audit (The Knowledge Services Assessment) (26.07) Knowledge sharing effectiveness is founded on the quality of the organization’s knowledge services. As the knowledge strategist develops the strategic framework for knowledge services, knowledge sharing efforts are measured and evaluated for their contribution to knowledge services success. The primary measurement tool – the knowledge services audit – determines how the organization, group, or community can move toward success within its knowledge domain. Click here to view the webinar: https://us02web.zoom.us/rec/share/WuwvXq8qropkWdQ4Ouxj5JNoD6nouxWeBbrynsUM4XLn9eAoJ8uvoi9qn3JiuRtT.lr8V6zeP05zvm7yX?startTime=1615915024000 Slides PDF (without voiceover, to enable viewers to read the text and access live links): http://adobe.ly/2OJ7uem (5) From Knowledge Strategist to Knowledge Thought Leader (29.08) The knowledge services strategic framework is all about knowledge and the management of the the organization, group, or community’s intellectual capital. Building the strategic knowledge framework provides the knowledge strategist with a perfect opportunity for thought leadership, a position unlike that of any other management employee. Not everyone gets to be a thought leader. As such, the knowledge strategist strengthens internal collaboration, harnesses the organization’s network, and documents and synthesizes knowledge, experience, best practices, and lessons learned, all for the benefit of those they work with. Click here to view the webinar: https://us02web.zoom.us/rec/share/mHh3OUhRqVUtrJpU18T8a6LeDihT4TJxm4YRn3eVgxD456d6zGVZFdOGjcMIGGlI.phe0wx71IVo9EoC0?startTime=1615926865000 Slides PDF (without voiceover, to enable viewers to read the text and access live links, including the link to the free PDF copy of Guy St. Clair’s book Knowledge Services: A Strategic Framework for the 21st Century Organization): http://adobe.ly/3vGYpTO
Stanley A. Garfield, Northville, USA.
"This handbook includes a wealth of knowledge, expertly curated by Stan based on his decades of experience as a knowledge services program leader." - Rachel Happe, Principal and Co-Founder, The Community Roundtable
"Stan Garfield is one of the most generous and insightful thought leaders in KM. Anything he has to say about communities of practice is worth heeding." - Carla O'Dell, Chairman, APQC and Co-Author of If Only We Knew What We Know
"The words community and collaboration get bandied around a lot in business but few who use them really know what they mean. Stan does. The ability to work together to solve the world's pressing problems has never been more important. Learning how to do this well seems like a good idea." - Euan Semple, Former Director of Knowledge Management Solutions, BBC and Author of Organizations Don't Tweet, People Do
"Stan Garfield has written a complete and comprehensive book for community management. He offers outstanding proven and practical advice for community leaders and members - and the organizations that sponsor them. He provides both a clear vision and demonstrable benefits for communities at any stage in their lifecycle journey as well as many real-world examples. I love how he explains the differences between communities and teams. This book is a must-read for anyone planning or managing communities of practice! There is just so much wisdom and practical advice in here! Even though I've been managing and advising communities for years, it's really helpful to see tips and advice organized in a practical way in a comprehensive reference manual." - Susan Hanley, President, LLC and Co-Author of Essential SharePoint
"KM now has a 10-year history of successfully using communities of practice to share knowledge within organizations. Stan has been a leader in that effort and has pulled together what he has learned about every aspect of communities from how to get started to what a leader needs to do. He has brought all that experience together with lots of examples and practical help." - Nancy Dixon, Principal and Founder, Common Knowledge Associates and Author of Common Knowledge
"Stan Garfield has created a compendium of community tips, tricks, advice, frameworks and pearls of wisdom gathered working with many communities for many years and pulled it all together in his Handbook of Community Management. Open any page and there is something clear, concrete and actionable. Even if you don't have time to read a whole book, any page will add value to your efforts!" - Nancy White, Founder, Full Circle Associates, Co-Author of Digital Habitats
"Stan Garfield is one of KM's most experienced and most generous practitioners. He is a gifted encyclopedist of the discipline, and has worked for decades making KM resources and guides freely available to colleagues. He doesn't just believe in sharing, he also believes in the power of networks, and is always ready to point enquirers to other people's work. He also happens to be the leader of the most successful and enduring online KM community of practice, SIKM Leaders Community. All of these qualities shine through in this, his latest book: short, concise and accessible chapters, beautifully organized, giving succinct and helpful advice from a lifetime's experience in an area that is clearly close to his heart: communities of practice." - Patrick Lambe, Founding Partner, Straits Knowledge and Author of Organising Knowledge
"Communities of practice are one of the fundamental building blocks of Knowledge Management. This handbook gives you everything you need to set up and run large online communities, for the benefit of the business and of the community members themselves." - Nick Milton, Director and Vice President, Knoco Ltd and Co-Author of The Knowledge Manager's Handbook
"As a veteran community leader, member, and researcher, I applaud Stan Garfield's sage advice and rich narratives. Anyone funding, designing or reinvigorating a community can accelerate their impact and de-risk their program through reading this book. This is a wonderful resource, and a gift to community managers." - Katrina Pugh, President. AlignConsulting and Author of Sharing Hidden Know-How
"Stan Garfield is very well known to the global knowledge community as both a practitioner of knowledge management projects and a theorist and writer on the subject. This is a rare combination, and in his new book he displays both of his perspectives very well, making this book essential for all those interested in this most interesting topic." - Larry Prusak, Former Executive Director, IBM Institute for Knowledge Management and Co-Author of Working Knowledge
"Stan has created and curated a rich resource for community facilitators and knowledge managers at all levels of experience. A deep goldmine of principles, examples, stories and lived experience from knowledge management's knowledge manager!" - Chris Collison, Owner and Director, Knowledgeable Ltd and Co-Author of The KM Cookbook
| Erscheinungsdatum | 10.09.2020 |
|---|---|
| Reihe/Serie | Knowledge Services |
| Zusatzinfo | 45 b/w ill., 2 b/w tbl. |
| Verlagsort | Basel/Berlin/Boston |
| Sprache | englisch |
| Maße | 155 x 230 mm |
| Gewicht | 538 g |
| Themenwelt | Sozialwissenschaften ► Kommunikation / Medien ► Buchhandel / Bibliothekswesen |
| Schlagworte | Buchhandel, Bibliothekswesen • Information science • Informationsmanagement • LANGUAGE ARTS & DISCIPLINES • LANGUAGE ARTS & DISCIPLINES / Library & Information Science • Libraries and Library Science • Library & Information Science • Social Meda • Social Media |
| ISBN-10 | 3-11-067355-X / 311067355X |
| ISBN-13 | 978-3-11-067355-5 / 9783110673555 |
| Zustand | Neuware |
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