Complaints and Grievances in Psychotherapy

A Handbook of Ethical Practice

Fiona Palmer Barnes, Fiona Palmer Barnes (Autoren)

Buch | Hardcover

208 Seiten

1998
Routledge (Verlag)
978-0-415-15250-1 (ISBN)

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This up-to-date and comprehensive handbook guides the reader, step-by-step, through all aspects of complaints and grievance management. Includes useful addresses, current codes of ethics from the major organizations, protocols and sample letters.

What is good practice when handling a complaint? What is the ethical basis of such practice? Fiona Palmer-Barnes pays equal attention to both these issues which are essential for psychotherapists and counsellors practising today.
Drawing on her considerable experience of managing complaints for both the British Association for Counselling and the United Kingdom Council for Psychotherapy, she delineates the basics for putting in place a professional and ethical system of investigation and action.
Illustrated by case examples, the handbook covers all aspects of complaints and grievance management:
* competence
* contract
* confidentiality
* mistakes or malpractice
* principles for dealing with complaints
* investigation
* adjudication
* sanctions
* outcomes
* appeals
It includes useful addresses, current codes of ethics from major umbrella organizations, protocols and sample letters.

Erscheint lt. Verlag	14.5.1998
Verlagsort	London
Sprache	englisch
Maße	138 x 216 mm
Gewicht	453 g
Themenwelt	Schulbuch / Wörterbuch ► Lexikon / Chroniken
	Medizin / Pharmazie ► Medizinische Fachgebiete ► Medizinethik
	Medizin / Pharmazie ► Medizinische Fachgebiete ► Psychiatrie / Psychotherapie
	Studium ► Querschnittsbereiche ► Geschichte / Ethik der Medizin
	Sozialwissenschaften ► Soziologie
ISBN-10	0-415-15250-X / 041515250X
ISBN-13	978-0-415-15250-1 / 9780415152501
Zustand	Neuware