Process Management Based on SqEME(R) (eBook)

SqEME(R) Foundation (Autor)

eBook Download: PDF

2008
172 Seiten
van Haren Publishing (Verlag)
978-90-8753-220-8 (ISBN)

Infos

SqEME® is an open standard for developing a processed-centred architecture of an enterprise. It may be reproduced freely by any organization wishing to use it to develop a governance structure on the quality of their business processes. SqEME® Process Management is a method that facilitates discussion of the design of the organization, in a subtle but unambiguous way. Processes have to hold a prominent place in observing organizations: how are the different parts of the organization tuned to each other and how does adequate communication take place? SqEME® as a methodology views processes from four different perspectives. SqEME® calls these ‘windows’, by means of which one seeks for the Constitution, Chemistry, Correspondence and Construction of the enterprise. SqEME® is the result of more than twenty years experience with the management of business processes within various organizations. SqEME® has been applied successfully in industry (chemistry, automotive, construction, paper), in the business sector (IT service, healthcare), in the non-profit sector, and in public companies such as the Prosecution Counsel, County Councils and local authorities. This book is particularly aimed at professionals who are involved in the change process within process-driven organizations. Anyone wishing to familiarize themselves with process-centred thinking will be pleased to find that this book adopts an innovative, yet practice-proven approach. The SqEME® Foundation is a platform for discussing the method and its application, where insights into the basic assumptions and backgrounds are shared: www.sqeme.org.

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SqEME(R) is an open standard for developing a processed-centred architecture of an enterprise. It may be reproduced freely by any organization wishing to use it to develop a governance structure on the quality of their business processes. SqEME(R) Process Management is a method that facilitates discussion of the design of the organization, in a subtle but unambiguous way. Processes have to hold a prominent place in observing organizations: how are the different parts of the organization tuned to each other and how does adequate communication take place?SqEME(R) as a methodology views processes from four different perspectives. SqEME(R) calls these 'windows', by means of which one seeks for the Constitution, Chemistry, Correspondence and Construction of the enterprise. SqEME(R) is the result of more than twenty years experience with the management of business processes within various organizations. SqEME(R) has been applied successfully in industry (chemistry, automotive, construction, paper), in the business sector (IT service, healthcare), in the non-profit sector, and in public companies such as the Prosecution Counsel, County Councils and local authorities. This book is particularly aimed at professionals who are involved in the change process within process-driven organizations. Anyone wishing to familiarize themselves with process-centred thinking will be pleased to find that this book adopts an innovative, yet practice-proven approach. The SqEME(R) Foundation is a platform for discussing the method and its application, where insights into the basic assumptions and backgrounds are shared: www.sqeme.org.

Inhalt

Preface 6
Acknowledgements 14
Introduction 16
Chapter 1 Developments 18
1.1The Inheritance of One Hundred Years of Functional School 18
1.2The Transition to an Information Society 20
1.3Developments in ICT and Organizations 23
1.4Out of Control 26
Chapter 2 Methodology 30
2.1Mental Model 30
2.2Principles 32
2.3SqEME® and EFQM 36
2.4SqEME® for architecting the enterprise 39
Chapter 3 Process Management and the SqEME® Approach 42
3.1Process Management, Working ON the Organization 42
3.2Processes, the Verbs of the Organization 43
3.3Describing Processes 44
3.4Working on the Development of the Organization 46
3.5Architectural Approach: Language and Signs 47
3.6Conventions for Language and Signs 48
Chapter 4 Constitution 52
4.1Developing a description of the Enterprise Architecture 54
4.2Describing Key Result Areas 54
4.3The concept of Key Result Area, Activity and Process 59
4.4Developing the Understanding of the Constitution of the Enterprise 60
4.5Reference Model for the enterprise 65
4.6Tips & Tricks for the Constitution window
4.7Process Accountability in this window 71
Chapter 5 Chemistry 72
5.1Specifying of Messages 74
5.2Taking into Account the Preconditions 77
5.3Universal Data Element Framework (UDEF) 80
5.4Tips & Tricks for the Chemistry window
5.5Process Accountability in this window 82
Chapter 6 Construction 84
6.1Types of Actors in an Organization 85
6.2Providing resources 90
6.3Tips & Tricks for the Construction window
6.4Process Accountability in this window 93
Chapter 7 Correspondence 96
7.1Describing Processes 98
7.2Performance Indicators 105
7.3Tips & Tricks for the Correspondence window
7.4Process Accountability in this window 109
Chapter 8 Process Accountability 112
8.1From Processes as a Project to Process Management 112
8.2Where People Work, Processes are Managed 114
8.3There are Various Styles of Process Management 116
8.4It is a Choice to Formalize Process Accountability 116
8.5Accountability for Processes is Arranged Differently Than for Results 118
8.6The Scope of a Process owner 120
8.7Process roles With a Different Scope 123
8.8The Focus of a Process owner 124
8.9Special Attention for the ‘Process Auditor’ 125
Chapter 9 A Tool for a Process Driven Approach 128
9.1The Organization Wants to be Certified 128
9.2The Organization Wants to Realize an Improvement 129
9.3The Organization Wants More Attention for Continuous Improvement 131
9.4The Organization Wants to Reorganize 133
9.5The Organization Wants to Record the Know-how of the Employees 135
9.6The Organization Wants to be More ‘In Control’ 137
9.7The Organization Wants to Cooperate Better with its Supply Chain Partners 138
9.8The Organization Wants to Renew its ICT 139
9.9The Organization Wants to Reengineer Their Business Processes 144
Chapter 10 The SqEME® Approach and the Harsh Realities of Life 146
10.1Encore with Points of Attention 146
10.2Use of Supporting Software 153
Appendix I SqEME® Objects and Relationships 156
Appendix IISqEME® Examples 158
Referenced documents 168

Produkt-Details

• Erscheint lt. Verlag: 24.4.2008
• Reihe/Serie: Best Practice
• Verlagsort: Zaltbommel
• Sprache: englisch
• Themenwelt: Mathematik / Informatik ► Informatik
• Themenwelt: Sozialwissenschaften ► Pädagogik
• ISBN-10: 90-8753-220-2 / 9087532202
• ISBN-13: 978-90-8753-220-8 / 9789087532208