Microsoft Operations Framework 4.0 - A Pocket Guide (eBook)

Dave Pultorak (Autor)

eBook Download: PDF

2008
180 Seiten
van Haren Publishing (Verlag)
978-90-8753-287-1 (ISBN)

Infos

Microsoft® Operations Framework - A Pocket Guide Microsoft® Operations Framework (MOF) 4.0 was delivered in 2008 and delivers practical guidance for everyday IT practices and activities, helping users establish and implement reliable, cost-effective IT services. It encompasses the entire IT lifecycle by integrating: Community-generated processes for planning, delivering, operating, and managing IT Governance, risk, and compliance activities Management reviews Microsoft Solutions Framework (MSF) best practices The goal of MOF is to provide guidance to IT organizations to help them create, operate, and support IT services while ensuring that the investment in IT delivers expected business value at an acceptable level of risk. MOF’s purpose is to create an environment where business and IT can work together toward operational maturity, using a proactive model that defines processes and standard procedures to gain efficiency and effectiveness. MOF promotes a logical approach to decision-making and communication and to the planning, deployment, and support of IT services.

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Microsoft(R) Operations FrameworkMicrosoft(R) Operations Framework (MOF) 4.0 was delivered in 2008 and delivers practical guidance for everyday IT practices and activities, helping users establish and implement reliable, cost-effective IT services. It encompasses the entire IT lifecycle by integrating: Community-generated processes for planning, delivering, operating, and managing IT Governance, risk, and compliance activities Management reviews Microsoft Solutions Framework (MSF) best practices The goal of MOF is to provide guidance to IT organizations to help them create, operate, and support IT services while ensuring that the investment in IT delivers expected business value at an acceptable level of risk. MOF's purpose is to create an environment where business and IT can work together toward operational maturity, using a proactive model that defines processes and standard procedures to gain efficiency and effectiveness. MOF promotes a logical approach to decision-making and communication and to the planning, deployment, and support of IT services.

Inhalt

Foreword 10
1. MOF 4.0 Overview and FAQ 14
Introduction to MOF 4.0 14
2. MOF 4.0 at a Glance 22
How MOF 4.0 is Structured 22
The IT Service Lifecycle 22
3. The Manage Layer 30
Overview of the Manage Layer 30
SMFs, Management Reviews, and their Relationship in the Manage Layer 32
Management Reviews 33
Key Terms 34
Governance, Risk, and Compliance (GRC) SMF 38
Change and Configuration SMF 48
Team SMF 60
Key Terms 62
Accountabilities and Role Types 63
Improving Management in Your Organization 70
4. The Plan Phase 72
Overview of the Plan Phase 72
SMFs, Management Reviews, and their Relationship in the Plan Phase 74
Management Reviews 75
Key Terms 78
Business/IT Alignment SMF 81
Reliability SMF 88
Policy SMF 94
Financial Management SMF 100
Improving Planning in Your Organization 105
5. The Deliver Phase 108
Overview of the Deliver Phase 108
SMFs, Management Reviews, and their Relationship in the Deliver Phase 110
Key Terms 113
Envision SMF 116
Project Planning SMF 120
Build SMF 126
Stabilize SMF 130
Deploy SMF 134
Improving Delivery in Your Organization 137
6. The Operate Phase 140
Overview of the Operate Phase 140
SMFs, Management Reviews, and their Relationship in the Operate Phase 142
Key Terms 145
Operations SMF 148
Service Monitoring and Control (SMC) SMF 154
Customer Service SMF 158
Problem Management SMF 166
Improving Operations in Your Organization 172
7. Getting Started with MOF 4.0: Microsoft© Products and Solutions 176
System Center Family of Products 177
Solution Accelerators 179
Delivering IT Service Management: Getting Started with Tangible Assets from Microsoft© 180

Produkt-Details

• Erscheint lt. Verlag: 9.9.2008
• Verlagsort: Zaltbommel
• Sprache: englisch
• Themenwelt: Mathematik / Informatik ► Informatik ► Theorie / Studium
• Themenwelt: Sozialwissenschaften ► Pädagogik
• ISBN-10: 90-8753-287-3 / 9087532873
• ISBN-13: 978-90-8753-287-1 / 9789087532871