Reference and Information Services

An Introduction

Kay Ann Cassell, Uma Hiremath (Autoren)

Buch | Softcover

534 Seiten

2012 | 3rd edition
Facet Publishing (Verlag)
978-1-85604-839-2 (ISBN)

Infos

This fully updated edition of the landmark textbook by Cassell and Hiremath is designed to complement every introductory library reference course and is the perfect text for students and librarians looking to expand their personal reference knowledge. Chapters on fundamental concepts, major reference sources and special topics in reference provide the basics you want with fresh insight you need on new issues in reference services and technology, including website development and maintenance, RSS feeds, social networking, and delivering reference services across multiple platforms. The companion website features new readings for each chapter and information about changes in reference tools described in these pages, as well as important new ones. As we enter a changing climate for all information services professionals, this book provides the tools you need to manage the ebb and flow of changing reference services in the 21st century. Guided by a national advisory board of educators and practitioners comprised of Marie L. Radford, Anita Ondrusek, Cheryl Knott Malone, and Stephanie Maata, this text expertly keeps up with new technologies and practices while still grounding you in the basics of reference work.

Autor

Kay Ann Cassell is a Lecturer and Director of the MLIS Program in the School of Communication, Information and Library Studies at Rutgers, the State University of New Jersey. Uma Hiremath is Executive Director at the Ames Free Library, Massachusetts.

Inhalt

PART 1: FUNDAMENTAL CONCEPTS 1. Introduction to Reference and Information Services 2. Determining the Question: In-Person, Telephone, and Virtual Reference Interviews 3. Finding the Answer: Basic Search Techniques. PART 2: INTRODUCTION TO MAJOR REFERENCE SOURCES 4. Answering Questions about Books, Magazines, Newspapers, Libraries and Publishing, and Bibliographic Networks: Bibliographic Resources 5. Answering Questions about Anything and Everything: Encyclopedias 6. Answering Questions That Require Handy Facts: Ready Reference Sources 7. Answering Questions about Words: Dictionaries, Concordances, and Manuals 8. Answering Questions about Events and Issues, Past and Present: Databases (and Indexes) 9. Answering Questions about Health, Law, and Business: Special Guidelines and Sources 10. Answering Questions about Geography, Countries, and Travel: Atlases, Gazetteers, Maps, Geographic Information Systems, and Travel Guides 11. Answering Questions about the Lives of People: Biographical Information Sources 12. Answering Questions about Government and Related Issues: Government Information Sources PART 3: SPECIAL TOPICS IN REFERENCE AND INFORMATION WORK 13. When and How to Use the Internet as a Reference Tool 14. Readers' Advisory Services - Cindy Orr 15. Reference Sources and Services for Children and Young Adults - Meghan Harper 16. Information Literacy in the Reference Department PART 4: DEVELOPING AND MANAGING REFERENCE COLLECTIONS AND SERVICES 17. Selecting and Evaluating Reference Materials 18. Ethics in Reference - Angela Ecklund 19. Managing Reference Departments 20. Assessing and Improving Reference Services 21. Reference 2.0 22. The Future of Information Service.

Produkt-Details

• Erscheint lt. Verlag: 23.12.2012
• Verlagsort: London
• Sprache: englisch
• Maße: 156 x 230 mm
• Gewicht: 324 g
• Themenwelt: Sozialwissenschaften ► Kommunikation / Medien ► Buchhandel / Bibliothekswesen
• ISBN-10: 1-85604-839-X / 185604839X
• ISBN-13: 978-1-85604-839-2 / 9781856048392
• Zustand: Neuware