Revenue Assurance
Taylor & Francis Inc (Verlag)
978-1-4398-5150-0 (ISBN)
Drawing on the expertise and insights of some of the leading minds in RA, Revenue Assurance: Expert Opinions for Communications Providers supplies high-powered ideas and techniques for the effective management, planning, strategy formulation, and measurement of RA performance. Presented as a series of articles on current and emerging topics of interest, it provides extensive and multi-faceted guidance to help readers move up the scale from basic checks to optimizing performance.
Covers the fundamentals of revenue assurance
Explains the relationship between revenue assurance and fraud management and how revenue assurance sits within the wider context of enterprise risk management and the control environment
Provokes readers to think of creative ways to adapt RA to the needs of their business, whether they are initiating the RA process or seeking to take an established RA function to the next level
Shows how to measure the financial benefits delivered by the RA team and how to appraise the RA maturity of the whole business
Illustrates how to perform root cause analysis through Q&A discussion of how top experts deal with a variety of leakages
Identifies trends in how RA techniques are changing, and links these to developments in tools and technology
Entertains through sympathetic and sometimes irreverently humorous observations about the working life of an RA practitioner
The book provides an analysis of the drivers for RA products and services, enabling RA suppliers and consultants to compare their competitive offerings with what customers really want and need. Complete with real-world tips and case examples, it supplies the well-rounded understanding that will enable you to best fit the needs of your business and best support its objectives. This book will give you the confidence to determine the most effective and efficient methods to achieve and maintain healthy revenue streams in the ever-changing landscape of electronic communications.
Praise for:
... draws upon the actual experience of a number of RA professionals—those who have actually lived through the journey, learned from setbacks, and adapted their approaches to determine best practices in the field.
—Julian Hebden, Director of Enterprise Information Management, Telstra
Eric Priezkalns is the founder of talkRA.com, the Web site that gave rise to this book. He is currently an assistant director at Qtel International responsible for enterprise risk management. Eric has over ten years of experience in the communications industry in the fields of risk management and revenue assurance. Eric was the original (and much imitated) revenue assurance blogger. Having built a loyal readership worldwide, Eric decided to join forces with other thought leaders by forming talkRA, which went on to establish itself as the Web site for practitioners to get insightful views and the latest news about revenue assurance.Eric has previously worked as head of controls for Cable & Wireless Group; best practice manager in the revenue assurance, billing, and carrier services function of T-Mobile, UK; and the billing integrity manager for Worldcom, UK. He first worked as a consultant in the Enterprise Risk Services division of Deloittes, where he also qualified as a chartered accountant. Eric has a master's degree in information systems and a bachelor's degree in mathematics and philosophy.Eric is very well known in international revenue assurance circles as a founding participant of the TM Forum's Revenue Assurance team, and he is now the leader of the TM Forum's Enterprise Risk Management team. He was the driving force behind the revenue assurance maturity model. He was one of the editors and contributors of the TM Forum's Revenue Assurance Overview and its Revenue AssuranceGuidebook. It was in the first version of the TM Forum's Overview that Eric introduced the de facto standard definition of revenue assurance.Eric was responsible for the program that saw T-Mobile UK, become the first CSP to satisfy the UK regulator's stringent metering and billing accuracy expectations across all communication services without except
Beginning at the Beginning. Revisiting the Foundations of Revenue Assurance. Linking Revenue Assurance to Fraud Management. Strategy, Scope, and Synergy. Epistemology and Metrics. Hammer and Tongs: The Tools of Revenue Assurance. Managing Risk. Understanding Controls. Serving the Retail Customer. Advanced Themes in Revenue Assurance. The Business of Revenue Assurance. Power to the People of Revenue Assurance. Tangents on the Theme of Revenue Assurance. The Future(s) of Revenue Assurance. Anecdotes from the Edge of Revenue Assurance. It Makes You Think . . . Bibliography. Index.
| Erscheint lt. Verlag | 13.5.2011 |
|---|---|
| Zusatzinfo | 8 Tables, black and white; 20 Illustrations, black and white |
| Verlagsort | Washington |
| Sprache | englisch |
| Maße | 156 x 234 mm |
| Gewicht | 680 g |
| Themenwelt | Mathematik / Informatik ► Informatik ► Netzwerke |
| Sozialwissenschaften ► Kommunikation / Medien ► Journalistik | |
| Technik ► Nachrichtentechnik | |
| Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb | |
| ISBN-10 | 1-4398-5150-6 / 1439851506 |
| ISBN-13 | 978-1-4398-5150-0 / 9781439851500 |
| Zustand | Neuware |
| Haben Sie eine Frage zum Produkt? |
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