Resolving Conflict

Gregory Tillett, Brendan French (Autoren)

Buch | Softcover

320 Seiten

2009 | 4th Revised edition
OUP Australia and New Zealand (Verlag)
978-0-19-556804-2 (ISBN)

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Resolving Conflict is a practical guide to conflict-resolution principles, processes and skills.

Conflict is an inevitable and pervasive aspect of our lives, occuring between individuals, in families and communities, in businesses and between nations.

Resolving Conflict draws on the latest developments in research and practice and explores a wide range of human conflict situations. Offering basic principles and creative problem-solving strategies and now even more practical in its fourth edition, Resolving Conflict uses case studies, questions, examples and checklists to help readers develop an informed, critical and reflective approach to dispute resolution.

Dr Gregory Tillett teaches alternative dispute resolution and mediation in the School of Law at University of Western Sydney. Dr Brendan French is the head of customer relations for one of Australia's largest financial institutions.

1. Conflict and Its Resolution 2. Communication and Conflict Resolution 3. Investigation for Dispute Resolution 4. Dispute-Resolving Interviewing 5. Analysing Conflict 6. Evaluation for Dispute Resolution 7. Planning and Preparation for Resolution 8. Collaborative Processes 9. Facilitative Processes including Mediation 10. Determinative Processes including Arbitration 11. The Conflict-Resolution Process 12. Practical Conflict-Resolution Skills 13. When Things Go Wrong 14. Specific Types and Areas of Conflict 15. Conflict Resolution, the Law, and Ethics 16. Making Conflict Resolution Work 17. An Example of Analysis and Planning Appendix: John Burton, Conflict Theory and Conflict-Resolution Practice

Erscheint lt. Verlag	29.9.2009
Verlagsort	Melbourne
Sprache	englisch
Maße	191 x 246 mm
Gewicht	617 g
Themenwelt	Recht / Steuern ► EU / Internationales Recht
	Recht / Steuern ► Privatrecht / Bürgerliches Recht ► Zivilverfahrensrecht
	Sozialwissenschaften ► Politik / Verwaltung ► Europäische / Internationale Politik
ISBN-10	0-19-556804-4 / 0195568044
ISBN-13	978-0-19-556804-2 / 9780195568042
Zustand	Neuware