Reference and Information Services

An Introduction

Melissa A. Wong, Laura Saunders (Herausgeber)

Buch | Hardcover

768 Seiten

2020 | 6th edition
Libraries Unlimited Inc (Verlag)
978-1-4408-6883-2 (ISBN)

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This revised and updated sixth edition of Reference and Information Services continues the book's rich tradition, covering all phases of reference and information services with less emphasis on print and more emphasis on strategies and scenarios.

Reference and Information Services is the go-to textbook for MSLIS and i-School courses on reference services and related topics. It is also a helpful handbook for practitioners. Authors include LIS faculty and professionals who have relevant degrees in their areas and who have published extensively on their topics.

The first half of the book provides an overview of reference services and techniques for service provision, including the reference interview, ethics, instruction, reader's advisory, and services to diverse populations including children. This part of the book establishes a foundation of knowledge on reference service and frames each topic with ethical and social justice perspectives.

The second part of the book offers an overview of the information life cycle and dissemination of information, followed by an in-depth examination of information sources by type—including dictionaries, encyclopedias, indexes, and abstracts—as well as by broad subject areas including government, statistics and data, health, and legal information. This second section introduces the tools and resources that reference professionals use to provide the services described in the first half of the text.

Melissa A. Wong has been an online instructor for the University of Illinois since 2001, teaching courses in reference, instruction, management, and academic librarianship. Laura Saunders is associate professor at Simmons University School of Library and Information Science, teaching in the areas of reference, instruction, and academic libraries.

Foreword
Linda C. Smith
Preface
Acknowledgments
Part I: Concepts and Processes
1—History and Functions of Reference Service
Dave A. Tyckoson
2—Ethics
Emily J. M. Knox
3—The Reference Interview
Laura Saunders
4—Instructional Strategies for the Reference Interview
Susan Avery
5—Consortia and Cooperation
Kelly Jo Woodside
6—Models of Reference Services
Lili Luo
7—Management of Reference Services
JoAnn Jacoby, M. Kathleen Kern, and Lesley K. Mackie
8—Evaluation and Assessment of Reference Services
Laura Saunders
9—Training and Professional Development
Piper Martin and Lisa Janicke Hinchliffe
10—Marketing and Promotion of Reference Services
Cassandra Graesser and Lillian Sundell-Thomas
11—Reference Services for Children and Young Adults
Amy S. Pattee
12—Reference Services for Diverse Populations
Nicole A. Cooke
Part II: Information Sources and Their Use
13—Introduction to Information Creation and Dissemination
Laura Saunders and Melissa A. Wong
14—Selection and Evaluation of Reference Sources
Carol A. Singer
15—Licensing and Managing Electronic Resources
Michael Rodriguez
16—Search Strategies for Online Sources
Melissa A. Wong
17—Ready-Reference Sources
Opetoritse A. Adefolalu
18—Dictionaries
Stephanie Davis-Kahl
19—Encyclopedias
Melissa A. Wong
20—Bibliographic Sources
Linda C. Smith
21—Readers' Advisory Services and Sources
Neal Wyatt
22—Indexes and Abstracts
Linda C. Smith
23—News Sources
Barbara A. Alvarez
24—Geographical Sources
Matthew D. MacKellar
25—Biographical and Genealogical Sources
Jeanne Holba Puacz
26—Government Information
Sarah Erekson
27—Data and Statistical Sources
Celina Nichols McDonald
28—Business Sources
Celia Ross
29—Health and Medicine Sources
Maura Sostack and Rebecca Davis
30—Primary and Archival Sources
Shelley Sweeney
31—Legal Sources
Paul D. Healey
Part III: The Future of Reference Service
32—Creating the Future of Reference Service
Amy VanScoy
Index
About the Contributors
About the Editors

Erscheinungsdatum	04.05.2020
Reihe/Serie	Library and Information Science Text Series
Vorwort	Linda C. Smith
Zusatzinfo	30 bw illus
Sprache	englisch
Maße	178 x 254 mm
Gewicht	1446 g
Themenwelt	Schulbuch / Wörterbuch ► Lexikon / Chroniken
	Sozialwissenschaften ► Kommunikation / Medien ► Buchhandel / Bibliothekswesen
	Sozialwissenschaften ► Pädagogik
ISBN-10	1-4408-6883-2 / 1440868832
ISBN-13	978-1-4408-6883-2 / 9781440868832
Zustand	Neuware