Implementing IT Governance - A Pocket Guide (eBook)

Gad Selig (Autor)

eBook Download: PDF

2008 | 1. Auflage
210 Seiten
van Haren Publishing (Verlag)
978-90-8753-817-0 (ISBN)

Infos

The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization’s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today. The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT – strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management and Delivery with IT Infrastructure Library {ITIL} and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills. Endorsements 'Selig has brought together his years of practical experience and his academic training to produce a valuable resource on how to successfully manage IT. He uses IT governance as the focal point for executing best practices to create alignment between IT and the business. In today’s marketplace, where no organization can compete effectively without alignment, this book can become the executive handbook for IT management' Christine V. Bullen, Senior Lecturer, Howe School of Technology Management, Stevens Institute of Technology 'Dr. Selig has written an extremely comprehensive book on IT Governance. It is so comprehensive that today's IT leader need look at few other sources to ensure that they have nailed what it takes to lead a world-class IT organization. It provides details, yet serves as a easily reference-able road-map for today's busy IT executives…it's a great desktop companion!' Stu Werner, Executive Vice President and CIO, Li & Fong, U.S.A. 'Dr. Selig’s book on this topic is a great resource for all IT practitioners and brings together every critical aspect relating to IT governance. This book lays out a roadmap to executing within a solid governance model. It looks at all aspects of establishing, marinating, growing and sustaining an IT ecosystem. The combination of case studies and disciplined approaches to building well structured processes, committed leaders and change agents will help the board, executive management and most of all, CIO’s and IT professionals think through what has worked, what can work and how to deployIT governance successfully. I very much enjoyed reading the chapters. I think you have a great book and I look forward to reading it when it comes out' Dick LeFave, CIO, Sprint Nextel 'In an era when strong IT governance is an increasingly critical component of visionary business and technology leadership, Dr Selig's book provides a welcome compendium of successful practices. Experienced leaders will find it a valuable reference, while early-career managers will appreciate the clear, actionable framework for developing high-quality, sustainable governance models of their own' Hank Zupnick, CIO, GE Real Estate 'Dr Selig's book is a well thought out and comprehensive reference guide on the successful governance of IT in context of the larger business. It successfully combines practical check lists and governance models with real world insights in an easy to read format.The book is organized into logical sections that make it easy to find topics of relevance. This book will be useful when setting up a new governance model or challenging and improving what is in place today. It is written in a format that allows the reader to stand back from the detail and look a the bigger picture, recognizing that an integrated approach to IT governance is critical to the overall health of a successful business.Dr Selig has captured this complex topic in a way that will prove a valuable reference for all levels of Executives and managers that are involved in IT governance' Nicholas Willcox, Director IT, Unilever Americas 'Dr. Selig’s blend of executive IT and senior level business experience in major companies combined with many years of teaching experience and research effort have enabled him to create a unique book that blends many different components and perspectives on IT Governance into a single framework. Written for senior and aspiring IT and business leaders, his book draws upon practical experience, research, and best practices as well as the collective wisdom of the many senior IT leaders he has interacted with in teaching IT Governance. A five star rating!' James R. Shea, Director, Syracuse University, Center for Business Information Technologies 'Dr. Selig has created a veritable ‘IT Governance Encyclopedia’ for the 21st century IT executive. If something isn’t covered here, you probably don’t need to know it' Peter Schay, Executive VP, The Advisory Council

Inhalt

Preface 6
Acknowledgements 8
Chapter 1 Introduction to IT/business alignment, planning, execution and governance 18
1.1Overview 18
1.2Definition, purpose and scope of IT governance 22
1.3Steps in making IT governance real 32
1.4Summary and key take aways 37
Chapter 2 Overview of comprehensive IT governance framework and related industry best practice frameworks 38
2.1Overview 38
2.2Integrated IT governance framework and roadmap 39
2.3Summary, implications and key take aways 41
Chapter 3 Business and IT alignment, strategic/operating planning and portfolio investment management excellence (demand management) 46
3.1Overview 46
3.2Principles of aligning IT to the business more effectively 59
3.3Setting a direction for improved alignment through planning related processes 63
3.4IT engagement and relationship model and roles 72
3.5Summary and key take aways 73
Chapter 4 Principles for managing successful organizational change, prerequisites for world class leadership and developing high performance teams 76
4.1Overview 76
4.2Framework for managing accelerating change 77
4.3Organizing for the IT governance initiative 79
4.4World class leadership principles and practices 81
4.5Principles for creating and sustaining high performance teams 85
4.6Summary and key take aways 90
Chapter 5 Program and project management excellence (execution management) 94
5.1Overview 94
5.2Project management is complex, but has significant value 97
5.3Principles for achieving excellence in program/project management 100
5.4Making the choice – program and project management light or complex 107
5.5Program and project governance excellence 112
5.6Summary and key take aways 117
Chapter 6 IT Service Management (ITSM) excellence (execution management) 122
6.1Overview 122
6.2Principles for achieving IT Service Management excellence 123
6.3What is ITIL and why is it different? 127
6.4ITIL frameworks, certifications and qualifications 130
6.5Major ITIL processes and functions 135
6.6Steps in making ITIL real and effective 136
6.7Summary and key take aways 137
Chapter 7 Strategic sourcing, outsourcing and vendor management excellence 140
7.1Overview 140
7.2Principles and practices for outsourcing excellence from a customer perspective 147
7.3Vendor selection, contract negotiations and governance process 154
7.4Summary steps and key take aways 158
Chapter 8 Performance management, management controls and enabling technology excellence 162
8.1Overview 162
8.2Principles for achieving performance management and control excellence 164
8.3CobiT® and key management controls 170
8.4Enabling technologies to improve IT governance 175
8.5Summary and key take aways 178
Chapter 9 Summary, lessons learned, critical success factors and future challenges 180
9.1Migration plan for making IT governance real and sustainable 180
9.2Composite checklist for implementing and sustaining successful IT governance in organizations 182
9.3Lessons learned 203
9.4Critical success factors 205

Produkt-Details

• Erscheint lt. Verlag: 12.4.2008
• Verlagsort: Hertogenbosch
• Sprache: englisch
• Themenwelt: Schulbuch / Wörterbuch ► Schulbuch / Allgemeinbildende Schulen
• Themenwelt: Informatik ► Weitere Themen ► Zertifizierung
• Themenwelt: Sozialwissenschaften ► Pädagogik
• Schlagworte: It Management
• ISBN-10: 90-8753-817-0 / 9087538170
• ISBN-13: 978-90-8753-817-0 / 9789087538170