Best Practices for the Knowledge Society. Knowledge, Learning, Development and Technology for All (eBook)

Second World Summit on the Knowledge Society, WSKS 2009, Chania, Crete, Greece, September 16-18, 2009. Proceedings

Miltiadis D. Lytras, Ernesto Damiani, David Avison, Ambjörn Naeve, David G. Horner (Eds.) (Herausgeber)

eBook Download: PDF

2009 | 1. Auflage
XXVIII, 612 Seiten
Springer-Verlag
978-3-642-04757-2 (ISBN)

Infos

This book, in conjunction with the volume LNAI 5736, constitutes the refereed proceedings of the Second World Summit, WSKS 2009, held in Chania, Crete, Greece, in September 2009. The 61 revised full papers presented were carefully reviewed and selected from 256 submissions. The papers deal with information technologies - knowledge management systems - e-business and business, organizational and inter-organizational information systems for the Knowledge Society, knowledge, learning, education, learning technologies and e-learning for the Knowledge Society, social and humanistic computing for the Knowledge Society – emerging technologies for the society and the humanity, culture and cultural heritage - technology for culture management - management of tourism and entertainment - tourism networks in the Knowledge Society, e-government and e-democracy in the Knowledge Society, innovation, sustainable development and strategic management for the Knowledge Society, service science, management, engineering, and technology, intellectual and human capital development in the Knowledge Society, advanced applications for environmental protection and green economy management, future prospects for the Knowledge Society: from foresight studies to projects and public policies, technologies and business models for the creative industries.

Inhalt

Preface 5
Organization 8
Table of Contents 21
Knowledge, Learning, Education, Learning Technologies and E-Learning for the Knowledge Society 21
Language Micro-gaming: Fun and Informal Microblogging Activities for Language Learning 27
Introduction 27
Introduction to Play 28
Play in Language Learning 29
Web 2.0 and Play 29
Microblogging in Language Learning 31
Microblogging Services 31
Microblogging Language Learning Experiences 32
Case Study: Italian Language Micro-gaming 33
Methodology 34
Results 36
Conclusions 37
References 38
Appropriating Technologies for Contextual Knowledge: Mobile Personal Learning Environments 41
Introduction 41
The Education Paradigm and Technology Development 42
The Industrial Model of Schooling 42
Education, Media and Technology 43
Social Learning and Knowledge Development 44
Using Social Software for Learning 44
Developing a Mobile Personal Learning Environment 46
Conclusions 49
References 49
Teachers Professional Development through Web 2.0 Environments 52
The Challenges of Our Era 52
Virtual Learning Environments: A Replication of the Classroom or an Emancipation of the Traditional Learning Spaces? 53
Informal Teacher Professional Development Online 55
The Curriculum within Informal Learning Web Environments 56
Some Considerations 57
References 58
Using Web 2.0 Applications as Supporting Tools for Personal Learning Environments 59
Personal Learning Environments 59
Methodology: Pilot Study 60
1st Phase: Introduction to Web 2.0 Tools and Applications 61
2nd Phase: Web 2.0 Diagrams 62
3rd Phase: Approaches to PLEs 63
4th Phase: Essays and Interviews 63
Study Results 63
Evidence of PLEs as Organisation and Management Tools 63
Evidence of Strengthening Social Interactions 64
Evidence of Learning and Developing Skills 64
Disadvantages and Recommendations 65
Conclusions and Lessons Learned from the Study 65
References 66
An Infrastructure for Intercommunication between Widgets in Personal Learning Environments 67
Introduction 67
Related Work 68
Widget Server Architecture 69
Requirements on the Server 69
The Architecture 70
Relation between Modules 72
Conclusions and Outlook 73
References 74
Communities of Practice as a Support Function for Social Learning in Distance Learning Programs 75
Introduction 75
Distance Education and Learning 76
Barriers to Distance Learning 76
Student Barriers 76
Faculty Barriers 77
CoP Offers a Solution 78
But, What Is Social Learning? 80
How Do CoP Support Social Learning? 80
Summary 81
References 81
Do Open Source LMSs Support Personalization? A Comparative Evaluation 83
Are Open Source LMSs Properly Designed towards Personalization? 83
Which Factors Support Personalization? 85
Results and Discussion 89
Conclusions 90
References 91
The Impact of Organizational Learning on Innovativeness in Spanish Companies 93
Introduction 93
Theoretical Framework 94
Research Hypotheses and Model 95
Organizational Learning Process 95
The Effect of the Organizational Learning Process on Innovation 96
Method 97
Results 98
Discussion and Implications 99
Conclusion 100
References 101
Educatronics, New Technologies and Knowledge Society: A Critical Approach 103
Introduction 103
Explanation of the Techno-pedagogical Perspective 103
The Paradigm of Educatronics 104
Evolving Technology: Educatronics, a Long Preparation Way 106
Pedagogic Robotics 106
The NCIT in Educatronics 107
Stages of Implementation of the Educatronics 107
The Knowledge Society and NCITs 109
From Modernity to the Hypermodern 110
Conclusions 110
References 111
Effectiveness of Game-Based Learning: Influence of Cognitive Style 113
Introduction 113
Literature Review 114
Research Methodology 115
Results 118
Discussion 121
References 121
Goneis.gr: Training Greek Parents on ICT and Safer Internet 123
Introduction 123
Goneis.gr Initiative 125
Goneis.gr Web Portal 126
Evaluation of Users’ Satisfaction 127
Beneficiaries’ Survey 127
Educational Service Providers’ Survey 130
Conclusions 131
References 132
Educational Accountability and the Global Knowledge Society – What Can We Learn from the EU Experience? 133
Introduction 133
Benchmarking in a Principal-Agent Perspective 134
The Role of the European Commission in Education and Training Policies 135
Differences as a Source of Improvement: The Coordination Role of the European Commission 136
Conclusions 143
References 143
Participatory Design of the Participatory Culture: Students’ Projections of e-Learning 2.0 145
Introduction 145
Methodology 146
Introductory Phase 147
Needs’ Elicitation Technique I 148
Needs’ Elicitation Technique II 148
Results 149
Students and the Process 149
Needs 149
Discussion 153
References 154
Towards an “Intelligent” Tagging Tool for Blogs 155
Introduction 155
Small Empirical Study 156
Why Do People Write Blogs? 156
What Strategy Do People Choose for Tagging? 156
What Are the Properties of a Good Tag? 157
Psychology of Tagging 158
Guidelines for Improving Tagging Systems 159
Educating the Users 159
Enhancing Tagging Systems 160
Conclusion 161
References 162
ICT in the Classroom Microworld - Some Reservations 163
Introduction 163
Some Critical Aspects about ICT 164
The Necessity to Use Technology as a Tool 166
Issues Related to Time 167
Technology vs. Curricula and Official System Support 167
The Role of Menu and Interface: The Technological Dimension 168
Impact on Students’ Knowledge and Conceptualization 169
Synthesis and Conclusions 170
References 170
Quality Development in Education 172
Introduction 172
Quality in Education 173
Quality as a Multidimensional Concept 174
Participation and Co-production in Educational Quality Development 174
Quality Literacy — Competencies for Quality Development 175
Theoretical Background and Approach of a New Concept 175
Dimensions of Quality Literacy 177
Conclusions 179
References 179
Capitalizing Knowledge in Communities of Practice of e-Learning: Ontology-Based Community Memory 180
Introduction 180
Research Issues 181
Organizational Learning Approach 182
Organizational Memory Concept 183
Ontology-Based CoP Memory: General Framework 183
Building the CoP Memory: Saga Approach 185
Application of the Community Memory Framework to the Community of Practice of e-Learning 186
Conclusion and Future Work 187
References 188
Information Technologies - Knowledge Management Systems - E-Business and Business, Organizational and Inter-organizational Information Systems for the Knowledge Society 22
An Empirical Study on the Use of Web 2.0 by Greek Adult Instructors in Educational Procedures 190
Introduction 190
Empirical Study 191
Process/ Methodological Approach 192
Data Collection Tool 193
Questionnaires Analysis 194
Conclusions 196
References 196
Estimation for Up/Down Fluctuation of Stock Prices by Using Neural Network 197
Introduction 197
Approach 198
Attributes for Stock Price 199
Up/Down Trend Estimation of Stock Prices 201
Experiment 201
Conclusion 203
References 204
Defining Malaysian Knowledge Society: Results from the Delphi Technique 205
Introduction 205
Malaysia’s Vision 2020 206
Problem Statement 207
Conceptual Framework 207
Methodology 208
Findings and Discussion 209
The General Statements on KS 210
Knowledge Dimension 210
ICT Dimension 211
Human Capital Dimension 212
Conclusion 212
References 213
Cultural Aspects of Secrecy in Global Economy 216
Introduction 216
Theoretical Discussion and Hypotheses 217
Some Aspects of Intellectual Property Protection: Legal and Informal Methods 217
Formal Mechanisms of Protection: Patents 217
Informal Mechanisms of Protection 218
Management of Secrecy 219
Culture and Its Relation with Secrecy 220
Data and Measures 221
Results 222
Conclusions 223
References 224
New Forms of Managerial Education in Knowledge Society 226
Introduction 226
Managerial Learning 227
Systems of Local Managers Education 227
Leadership Behavior 230
Decision Strategies 231
Conclusion 232
References 233
Managing Project Landscapes in Knowledge-Based Enterprises 234
Introduction 234
Preliminaries 235
Knowledge and Learning Strategy for Complex Project Landscapes 235
Structuring Knowledge Objectives - Project Requests 236
Budget Restrictions and Knowledge Resources 236
Aligning Core Knowledge and Project Landscape 236
Balancing Knowledge Areas in Complex Project Landscapes 237
Knowledge and Learning Processes for Complex Project Landscapes 237
Approach Assessment and Evaluation 238
Empirical Evaluation 238
Experimental Evaluation 240
Conclusion and Outlook 241
References 241
Gender Differences in the Continuance of Online Social Networks 242
Introduction 242
Theoretical Background 243
Expectation Disconfirmation Theory 243
SNS Motivations 243
Gender Issue 244
Research Model and Hypotheses 244
Satisfaction 244
Disconfirmations 245
Research Method 245
Data Analysis 246
Measurement Model 246
Structural Model 247
Discussion and Conclusion 248
References 249
Appendix A 251
It’s Not Only about Technology, It’s about People: Interpersonal skills as a Part of the IT Education 252
Introduction 252
Interpersonal Skills as a Research Field in IT 254
The Study 254
Sample and Questionnaire 255
Results and Discussion 255
Conclusions 257
References 258
Understanding Organizational Learning via Knowledge Management in Government-Link Companies in Malaysia 260
Introduction 260
Why the GLCs? 262
KM Studies and Initiatives in Malaysia 262
Research Methodology 264
Findings 265
Knowledge Strategy Positioning 265
GLCs Value Propositions 266
Feedback from Interviews 267
Conclusions 270
References 272
A Generic Core Knowledge Management Process: Locating Crucial Knowledge 274
Introduction 274
Background Theories and Assumptions 275
The Concept of “Crucial Knowledge” 275
The GAMETH$^{®}$’s Foundations 275
The GAMETH$^{®}$ Description 277
The GAMETH$^{®}$ ’s Main Phases 278
The GAMETH®’s Guiding Principles 279
Application Examples 281
Conclusions and Future Trends 282
References 283
Applying IT Governance Concepts and Elements to Knowledge Governance: An Initial Approach 284
Introduction 284
Literature Review 285
The Knowledge Governance Approach 285
Concepts of IT Governance 286
Knowledge Governance Framework 286
Applying the Framework to a Case 287
The Case: QWR 288
The Knowledge Governance Framework in QRW 288
Conclusions 290
References 291
The Concept of Embodied Knowledge for Understanding Organisational Knowledge Creation 294
Introduction 294
Logical Positivism and the Present 296
Necessity for Spontaneousness 296
Explicit Knowledge and Embodied Knowledge of Organisations 297
Explicit Knowledge of Organisations 297
Embodied Knowledge of Organisations: Distributed Cognition and Collaboration 298
Socialisation as Distributed Cognition 299
Internalisation as Distributed Cognition 299
Capturing the Embodied Knowledge of Organisations 300
Approaches from the First, Second, and Third-Person Viewpoints 300
Ways of Representing Viewpoints 301
Conclusion 302
References 303
An Extended Model of Knowledge Governance 305
Introduction 305
Related Approaches 306
Management Cybernetics 306
Communities of Practice 306
Knowledge Networks 307
Knowledge Markets 307
Learning Organizations 307
Knowledge Ecology 308
Wisdom Management 308
Knowledge Governance 308
An Extended Framework 309
Linkage to Knowledge Society Vision 311
Future Research Issues 311
References 312
Assessing the Value Dimensions for Customers in Knowledge Intensive Business Services 314
Introduction 314
Knowledge Intensive Business Services 315
Business Services and Value for Customer: A Literature Review 316
Customer’s Value Dimensions in KIBS: A Conceptual Model 317
An Application of the Model 320
Conclusions 321
References 322
An Interactive Medical Knowledge Assistan 324
Introduction 324
Medical Knowledge and the Rough Set Model 325
System Architecture for Medical Knowledge Assistant 328
Summary 329
References 330
Elaborating a Knowledge Management Plan: A Multi-actor Decision Process 331
Introduction 331
Knowledge Mapping Methods, a Quick Overview 332
Strategic Alignment Problematic 333
Limits of Existing Knowledge Mapping Methods 333
Linking Knowledge to Strategy 334
A Method for Strategic Alignment of the Knowledge Management Plan 334
A “Middle-Top-Down” Approach 334
“Mediation” Tools for the Implementation of the Middle-Top-Down Approach 336
Chronopost International Case study 337
The Context of the Study 337
Strategic Competencies Analysis 338
Critical Business Competencies Analysis 340
Strategic Alignment Elaboration 340
Discussion : Multicriteria Decision Models and Tools to Refinethe Middle-Top-Down Approach 342
Conclusion 343
References 343
Scouting for Drivers of the European Knowledge Society: The Role of Social Participation 345
Introduction 345
Individual Participation and Contribution to Social Capital 346
Participation and European Social Models 347
Results 349
Conclusions 352
References 353
Operationalising the Sustainable Knowledge Society Concept through a Multi-dimensional Scorecard 354
Introduction 354
Knowledge Society under the Sustainability Challenge 355
Operationalisation through Measurement: From Comparative to Contextual Instruments 357
A Knowledge Society Multi-dimensional Scorecard 360
Conclusions 362
References 362
Extending Static Knowledge Diagrams to Include Dynamic Knowledge 364
Introduction 364
Knowledge Diagrams with Data and Rules 365
Propagation of Rules 367
Knowledge Diagrams with Inconsistent Data and Rules 368
Conclusions 370
References 370
Against the Reign of Ignorance 372
Introduction 372
Imagine a World without Knowledge 373
A Determination of Conceptions of Knowledge 373
Considering the Notion of Ignorance 375
Firm Weapons against Ignorance for the Sake of Knowledge and Knowledgeability 377
The Human Being’s Unique Ability to Know 377
The Need for an Alternative Territory of Thought 378
The Knowledge of Knowledge 379
The Real Means with Which to Counter Ignorance 379
Collective Intelligence 380
A Multidimensional Notion of Informatisation 380
Conclusion: A Society of Ignorance or a Society of Knowledge? 381
References 381
Engineering the Knowledge Society through Web Science: Advanced Systems, Semantics, and Social Networks 24
Italian University Students and Digital Technologies: Some Results from a Field Research 383
Introduction 383
The Research 386
Methodology 386
Results 387
Comments 389
Conclusions 389
References 391
Success Factors in IT-Innovative Product Companies: A Conceptual Framework 392
Introduction 392
The New Product Development Process 393
The Product Innovation Process and Consumer Integration in the Value Chain 394
Organizational Learning: Relationship and the Information Management Process 395
ITs Use in Marketing: Enhancing NPD Processes 397
Conclusions 399
References 400
Management Guidelines for Database Developers’ Teams in Software Development Projects 403
Introduction 403
Research Methodology 404
Research Background 405
DBDs Tasks in a Software Development Project 405
An Overview of Capability Maturity Model 405
Comparison of Agile Software Development Methodologies 405
Case Study: Development of Management Guidelines for Database Developers Teams in a Software Project 406
Software Project Background 406
DBD Tasks in the “Bonus System” Software Project 406
Results and Discussions 409
Conclusions 410
References 411
ERP and Four Dimensions of Absorptive Capacity: Lessons from a Developing Country 413
Introduction 413
Literature Review 415
Case Studies in the Implementation of ERP Systems 416
Company A 417
Company B 417
Company C 418
Conclusions 418
References 418
Approaches of E-Records Management in E-State Transformation Process in Turkey 421
Introduction 421
E-Transformation Process and E-Transformation Components in Turkey 421
E-Records Management as an e-Transformation Component in Turkey 424
Policy of National Records Management 427
Conclusion and Suggestions 427
References 428
Supplier Networks and the Importance of Information Technology: Outlook on the European Automotive Industry 430
Introduction 430
Theoretical Framework 431
Supplier Networks 432
The Role of Information Technology – ERP 432
Research Questions and Methodology 433
Summary 435
References 435
Answer or Publish – Energizing Online Democracy 437
Introduction 437
The Vision in Brief 439
The Vision in the Course of Hungarian E-Practices 440
Technical Aspects 442
Conclusions 443
References 444
CICERON-e: Interactive Tourism for SMEs 446
Introduction 446
Main Aims 447
Project Description 449
Determining the Scope of the System 449
Identification of the Technological Environment 450
Identification of System Users 453
Conclusions 455
References 455
Developing e-Business Capabilities to Bridge the Knowledge Divide in Mediterranean Countries 456
Introduction 456
Digital Divide and ICT Capabilities in MENA Countries 457
The Mediterranean School of e-Business Management: A Challenge to Reduce the Digital and Knowledge Divide 458
Developing e-Business Capabilities in the International Master’s 459
Research Methodology 459
The IMeBM Model for Creating e-Business Capabilities 460
The Laboratory in Practice: Developing e-Business Capabilities 462
Discussion of Findings 463
Conclusions 464
References 465
Securization of e-Cognocracy 466
Introduction 466
E-Cognocracy 467
Security of e-Discussion 469
Conclusions and Future Work 471
References 471
Business and IT Alignment: An Evaluation of Strategic Alignment Models 473
Introduction 473
Research Methodology and Importance of Alignment 474
Alignment Models 475
Strategic Alignment Models’ Evaluation Framework 476
Results of Evaluation 479
Discussion and Conclusions 479
References 480
A Study for the Organization of the Greek Publishing Enterprises at the Beginning of the 21st Century 482
Introduction 482
Issues for Management and Organization of Publishing Companies 483
An Overview of the Publishing Market in Greece 484
An Empirical Study for the Publishing Enterprises in Greece 486
Study Results 486
Discussion and Further Analysis 489
Conclusions 490
References 490
A Middleware Framework to Create and Manage Data Structures for Visual Analytics 492
Introduction 492
Contributions and Structure of This Paper 493
Providing a Structure to the Information 494
Mapping Data to Data Structures 495
Storing and Managing Data Structures 495
Defining Structural Components 495
Results 497
Conclusions and Future Work 498
References 498
Factors Influencing e-Business Adoption in the Greek Hotel Sector 500
Introduction 500
Literature Review 501
The Development of e-Business on the Tourism Sector 501
The Influence of e-Business on Marketing 502
Travel Website Content and Structure 503
Research Methodology 503
Results and Discussion 504
Factors Influencing e-Business Adaptation in the Greek Hotel Sector 505
SWOT Analysis of the Hotel Sector in Greece 506
Conclusions 507
Knowledge Management Implications 508
References 508
The Impact of e-Customer Relationship Marketing in Hotel Industry 510
Introduction 510
Literature Review 511
Optimizing Marketing and Customer Relationship Marketingon the Internet 511
Research Methodology 513
Managers’ Opinion from the Use of e-Marketing 513
Achieving Customer Retention and Acquisition by e-Methods practices 515
The Implementation of e-CRM Strategies and Its Contribution to Hotels 515
Factors Affecting Customer Retention and Aquisition 516
Conclusions 517
References 518
An Ontology for Musical Phonographic Records: Contributing with a Representation Model 521
Introduction 521
Related Works 522
The Proposed Ontology 524
Conclusions 527
References 528
A Semantic Support for a Multi-platform eGovernment Solution Centered on the Needs of Citizens 529
Introduction 529
Review 530
Business Model 531
Overview on Semantics 532
Semantics Applied 532
Supporting Services 533
Searching Services 533
Invoking Services 534
Tracking Services 534
Usability 535
Designing the System 535
Conclusion 537
References 537
Towards the Selection of Testable Use Cases and a Real Experience 539
Introduction 539
Software Test 539
Multiple Criteria Decision Analysis (MCDA) 540
MACBETH Approach 540
Model to Select What Use Cases Should Be Tested and the Experience of Use 541
Experience of Use 542
Validating the Results of the Experience of Use 546
Conclusion and Further Works 546
References 547
Towards the Neuropsychological Diagnosis of Alzheimer's Disease: A Hybrid Model in Decision Making 548
Introduction 548
Diagnosis of Alzheimer’s Disease 549
CERAD – An Overview 550
Model Construction 550
Definition of Problem 550
Conclusion 555
References 555
Applied Neuroimaging to the Diagnosis of Alzheimer’s Disease: A Multicriteria Model 558
Introduction 558
The ZAPROS Method 560
A New Approach Methodology 561
Formal Statement of the Problem 561
Elicitation of Preferences 561
Comparison of Alternatives 562
Proposed Tool to the New Methodological Approach 563
Diagnosis of Alzheimer’s Disease 564
CERAD-An Overview 564
Multicriteria Model for Alzheimer’s Disease Diagnosis 564
Conclusions 566
References 567
An Expedient Study on Back-Propagation (BPN) Neural Networks for Modeling Automated Evaluation of the Answers and Progress of Deaf Students’ That Possess Basic Knowledge of the English Language and Computer Skills 568
Introduction 568
Development of Back-Propagation Network (BPN) Type Neural Networks for the Automated Evaluation of Deaf Students’ Progress 572
Conclusions 576
References 576
Decade Review (1999-2009): Artificial Intelligence Techniques in Student Modeling 578
Introduction 578
Artificial Intelligence in Student Modeling 579
Artificial Intelligence Methods Used 580
Literature Sources and Filtering Formulas 581
State of the Art 581
Studies Classifying Students According to Their Knowledge Level / Modeling Their Future Performance 582
Studies Inferring Individual Characteristics and Aiming at Adaptive Learning 584
Conclusions 588
References 588
Digital Dividend Aware Business Models for the CreativeIndustries: Challenges and Opportunities in EU Markets 591
Introduction 591
Creative Industries Business before and After Digital Dividend 591
The Situation in the EU 592
The Situation in Greece 593
The Institutional Framework for the Digital Dividend in Greece 593
Conclusions 594
References 594
Integrating Adults’ Characteristics and the Requirements for Their Effective Learning in an e-Learning Environment 596
Introduction 596
Adult Education 597
Characteristics of Adults as Learners 597
Requirements for Effective Adult Learning 598
The e-Learning Environment for Adults 600
Immediacy and Interaction in Online Educational Environments 600
Online Communication Modes 603
The Role of Communication Tools in an Asynchronous Online Learning Environment in Reducing Isolation and Promoting Immediacy, Active Participation, Interaction and Collaboration Communication Modes 604
Conclusions 606
References 607
Author Index 611

Produkt-Details

• Erscheint lt. Verlag: 1.1.2009
• Sprache: englisch
• Themenwelt: Schulbuch / Wörterbuch ► Unterrichtsvorbereitung ► Unterrichts-Handreichungen
• Themenwelt: Informatik ► Datenbanken ► Data Warehouse / Data Mining
• Themenwelt: Sozialwissenschaften ► Pädagogik
• Themenwelt: Sozialwissenschaften ► Politik / Verwaltung
• Schlagworte: Blended Learning • Blogging • Democracy • Distance Learning • E-Democracy • e-government • E-Learning • Game-based Learning • Innovation • knowledge governance • knowledge management • learning • Management • organization • Social Networks • Web 2.0 • Widgets
• ISBN-10: 3-642-04757-2 / 3642047572
• ISBN-13: 978-3-642-04757-2 / 9783642047572