Employee Experience by Design
Kogan Page Ltd (Verlag)
978-1-3986-1438-3 (ISBN)
Delivering a great employee experience is crucial, but how can organizations create an experience that enables their teams to unlock their potential and thrive?
Drawing on positive psychology and design principles, Employee Experience by Design is the practical guide for HR and OD professionals, business leaders and all those needing to create an employee experience that empowers people to perform at their best. This new edition sets out simple but effective steps any team or organization can follow.
Sharing tools to measure employee experience (EX) and demonstrate return on investment, this book shows how to build a robust business case for employee experience and align EX activity with organizational strategy.
This updated guide showcases EX design through a user-friendly framework covering all levels of EX, from company culture to people processes. This new edition is packed with tips, tools and examples from organizations, including ING, Expedia Group and Adeo. It is essential reading for anyone looking to develop a healthy, high-performing workplace where people can excel.
Emma Bridger is one of the world's leading employee engagement and experience experts. She is a psychologist and coach, designing and delivering programs for both the CIPD and in-house clients. She works with companies to make a positive difference to the people who work there, their culture and business. She is the author of Employee Engagement, also published by Kogan Page.. Belinda Gannaway is an employee experience strategist, designer, coach and trainer. She supports global brands, NGOs and growing businesses to innovate and grow with purpose and values at the core. In recent years, her work has won a variety of industry awards for innovation and impact. Shespeaks widely at global events on employee experience and was named one of HR Magazine's Most Influential Thinkers in 2022.
Chapter - 1: Introducing employee experience design – Definitions and approaches;
Chapter - 2: Making the case for EX;
Chapter - 3: Busting myths – What’s really driving your EX?
Chapter - 4: Culture, leadership and EX;
Chapter - 5: EX design in action;
Chapter - 6: Scoping the employee experience;
Chapter - 7: Empathy and the opportunity space;
Chapter - 8: Ideate;
Chapter - 9: Prototype, test and iterate;
Chapter - 10: Measuring employee experience;
Chapter - 11: What next in EX?;
Chapter - 12: Index
"Using the latest research and evidence - while being fantastically readable - this new edition gives a positive, people-first approach to making work better!"
"This is an indispensable resource for anyone trying to keep pace with the constant evolution, re-invention and transformation of the world of work. This second edition elegantly combines EX case studies and the latest evidence with practical advice, making this a must read for any people leader, coach or practitioner striving to make a positive change to how people feel, function and perform at work."
"A vital read for any people and HR professional or business leader wanting to build an impactful and market-leading employee experience. One of my go-to books when helping organizations craft their employee experience. Full of handy tools and valuable insights, this book is a practical guide in how to build an impactful people experience product. Building a competitive and delightful employee experience is a must if you want to win the talent war. This book shows you how and is full of practical tools and valuable insights."
"Extremely insightful, comprehensive and practical book on EX; what it is, what it isn't, what it should be. This acknowledges that many roads lead to Rome, but that you have to start somewhere; ideally with small, practical steps but always with the big picture in mind. The second edition specifically offers content updates on new case studies, service design and EX maturity, but also on new tools, techniques and implementation challenges - making it a must-read for every EX-starter, but also for experts looking for inspiring thoughts, best-practice sharing and insightful graphics."
| Erscheinungsdatum | 28.02.2024 |
|---|---|
| Verlagsort | London |
| Sprache | englisch |
| Maße | 156 x 234 mm |
| Themenwelt | Sachbuch/Ratgeber ► Beruf / Finanzen / Recht / Wirtschaft ► Wirtschaft |
| Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen | |
| Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management | |
| ISBN-10 | 1-3986-1438-6 / 1398614386 |
| ISBN-13 | 978-1-3986-1438-3 / 9781398614383 |
| Zustand | Neuware |
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