Change Manager

Careers in IT service management

Adam Poppleton (Autor)

Buch | Softcover

150 Seiten

2023 | UK ed.
BCS, The Chartered Institute for IT (Verlag)
978-1-78017-303-0 (ISBN)

Titel wird leider nicht erscheinen

Artikel merken

Change management is about the control of all changes that have an effect on the IT services and hence the business of an organisation. This practical book describes the change manager role in depth including purpose, required skills and career progression. It also covers relevant tools, standards and frameworks. Based on the author's extensive experience and on industry best practice, it is essential reading for those new to the role or interested in developing a better understanding of what it entails.

Foreword Acknowledgement Abbreviations Glossary 1. INTRODUCTION 2. OVERVIEW OF THE MANAGEMENT OF CHANGE Introduction to service management Introduction to change management 3. THE ROLE OF CHANGE MANAGER Purpose of the role Attributes, knowledge and skills Skills Framework for the Information Age Roles and responsibilities Interfaces and dependencies 4. TOOLS, METHODS AND TECHNIQUES Implementation, improvement techniques and practices Methods and techniques Control, measurement and reporting methods Review and audit of change management activities Use of change management techniques Standards and frameworks Tools CAREER PROGRESSION AND RELATED ROLES CASE STUDIES APPENDICES

Erscheint lt. Verlag	22.5.2023
Reihe/Serie	BCS Guides to IT Roles
Verlagsort	Swindon
Sprache	englisch
Maße	129 x 187 mm
Themenwelt	Sachbuch/Ratgeber ► Beruf / Finanzen / Recht / Wirtschaft ► Bewerbung / Karriere
	Mathematik / Informatik ► Informatik ► Netzwerke
	Mathematik / Informatik ► Mathematik ► Finanz- / Wirtschaftsmathematik
	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
	Wirtschaft ► Betriebswirtschaft / Management ► Wirtschaftsinformatik
ISBN-10	1-78017-303-2 / 1780173032
ISBN-13	978-1-78017-303-0 / 9781780173030
Zustand	Neuware