Interview Techniques for UX Practitioners
Morgan Kaufmann Publishers In (Verlag)
978-0-12-410393-1 (ISBN)
Much of the work of user-centered design practitioners involves some type of interviewing. While interviewing is an important skill, many colleagues have little or no formal training in interviewing methods and often learn on the job with limited feedback on the quality of their interviews. This book teaches readers about the three basic interview methods: structured interviews, semi-structured interviews, and unstructured interviews. The author discusses the various strengths, weaknesses, issues with each type of interview, and includes best practices and procedures for conducing effective and efficient interviews. The book dives into the detailed information about interviews that haven’t been discussed before – readers learn how and when to ask the "how" and "why" questions to get a deeper understanding of problems, concepts, and processes, as well as discussions on laddering and critical incident techniques.
Because so much of what UX practitioners do involves good interviewing skills, this is your one-stop resource with the definitions, processes, procedures and best practices on the basic approaches.
Chauncey Wilson is a UX Architect with 40 years of experience in human factors, usability, and user experience design. He has published and presented widely at UXPA, STC, CHI, APA, and HFES conferences. The author has published several books and chapters on usability engineering, brainstorming, surveys, victimization, and inspection methods. He has worked in small and large firms, started teams, consulted for a large firm, and consulted as a lone consultant. He enjoys the role of mentor and always tries to highlight the pros and cons of methods, principles, and processes. He is a member of the Skeptic’s society and enjoys the role of “Chief Skeptic. Chauncey does not believe in magic numbers, miracle methods, or methodolotry.
Introduction
Chapter 1: Structured Interviews
Chapter 2: Semi-Structured Interview
Chapter 3: Unstructured Interview
Chapter 4: Phone Interviews
Chapter 5: Contextual Inquiry Interviews
Chapter 6: Laddering
Chapter 7: Focus Groups
| Verlagsort | San Francisco |
|---|---|
| Sprache | englisch |
| Maße | 152 x 229 mm |
| Gewicht | 220 g |
| Themenwelt | Sachbuch/Ratgeber ► Beruf / Finanzen / Recht / Wirtschaft ► Bewerbung / Karriere |
| Informatik ► Software Entwicklung ► User Interfaces (HCI) | |
| ISBN-10 | 0-12-410393-6 / 0124103936 |
| ISBN-13 | 978-0-12-410393-1 / 9780124103931 |
| Zustand | Neuware |
| Haben Sie eine Frage zum Produkt? |
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