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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition - Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Buch | Softcover
272 Seiten
2011 | 2nd edition
McGraw-Hill Professional (Verlag)
978-0-07-177132-0 (ISBN)
CHF 27,90 inkl. MwSt
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Helps professionals keep up with the faster-paced, higher-stakes business environment ...where every conversation, every relationship, is more crucial than ever.
The New York Times and Washington Post bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

Prepare for high-stakes situationsTransform anger and hurt feelings into powerful dialogueMake it safe to talk about almost anythingBe persuasive, not abrasive

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Foreword To The Second Edition
Foreword To The First Edition
Preface
Acknowledgments
Chapter 1: What’s a Crucial Conversation?
Chapter 2: Mastering Crucial Conversations
Chapter 3: Start with Heart
Chapter 4: Learn to Look
Chapter 5: Make It Safe
Chapter 6: Master My Stories
Chapter 7: STATE My Path
Chapter 8: Explore Others’ Paths
Chapter 9: Move to Action
Chapter 10: Yeah, But
Chapter 11: Putting It All Together
Afterword
Endnotes
Index

Erscheint lt. Verlag 16.10.2011
Zusatzinfo 0 Illustrations
Sprache englisch
Maße 152 x 226 mm
Gewicht 338 g
Themenwelt Sachbuch/Ratgeber Beruf / Finanzen / Recht / Wirtschaft Bewerbung / Karriere
Wirtschaft Betriebswirtschaft / Management Personalwesen
Wirtschaft Betriebswirtschaft / Management Unternehmensführung / Management
ISBN-10 0-07-177132-8 / 0071771328
ISBN-13 978-0-07-177132-0 / 9780071771320
Zustand Neuware
Informationen gemäß Produktsicherheitsverordnung (GPSR)
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