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Managing quality in hospitality, tourism and events at Expedia Inc.

Silvia Stamenova (Autor)

Buch | Softcover

16 Seiten

2018
GRIN Verlag
978-3-668-71145-7 (ISBN)

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Academic Paper from the year 2017 in the subject Tourism - Miscellaneous, grade: 5.50, Anglia Ruskin University, language: English, abstract: Service quality and effective quality management are both concepts that can and improve company's overall performance not only in the market, but also in front of the company's competitors via the creation of competitive advantage. Understanding that and applying it at the real business sector is a prerequisite for any contemporary company. Within this framework, the present report outlines several problems being faced by Expedia Inc. It also examines whether Expedia has the right capabilities and competencies to improve the quality it offers to its consumers. One of the ways of coping with the issues in question is the implementation of techniques such as Kaizen and ISO that in turn enable the company to perform service recovery via small steps, performed every day.

We are Silviya Stamenova and Kostadin Ruychev and we have been academic writers for the past 7 years. At present, Silviya is bachelor in Applied Linguistics - English and French and Finance. Kostadin is Master in Law. For 2011 Silviya has scored 8.0 on IELTS exam. Our academic fields are hospitality management, customer service, English literature and grammar, as well as European Law. Referring to the newest trends in the industry we always try to provide readers with the most recent information on the subjects chosen and the most stylish design in Powerpoint presentations.We are looking for academic career in the area of academic writing, so we would appreciate offers connected with it. Have a look at our portfolio of written academic papers!!!Feel free to contact us at https://m.facebook.com/SilviKostaschool/Email: writingcentre@abv.bg

Erscheinungsdatum	15.10.2019
Sprache	englisch
Maße	148 x 210 mm
Gewicht	38 g
Themenwelt	Reisen ► Kartenzubehör / Sonstiges
Schlagworte	KaizenqualitymanagingExpediaInc
ISBN-10	3-668-71145-3 / 3668711453
ISBN-13	978-3-668-71145-7 / 9783668711457
Zustand	Neuware