Conflict Survival Kit

Tools for Resolving Conflict at Work

Daniel Griffith, Cliff Goodwin (Autoren)

Buch | Softcover

384 Seiten

2012 | 2nd edition
Pearson (Verlag)
978-0-13-274105-7 (ISBN)

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Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.

Brief Contents

The Nature of Conflict

Part I: The Theory and Context for Managing Conflict in the Workplace

Preventing Conflict
Approaches to Conflict
Working Toward Collaboration

Part II: Interpersonal Communication Skills for Resolving Conflict

The Three Channels of Communication
Listening to Resolve Conflict and Build Lasting Relationships
The Communication Continua

Part III: Preparing to Resolve Conflicts

Are You Capable?
Opening the Doors to Conflict Resolution

Part IV: Application and Practice

The Building Blocks of Collaboration
Integrative Negotiation: Negotiating as Partners
Overcoming Barriers to Integrative Negotiation
Mediating Conflicts Between Parties
Decision-Making Choices for the Manager
Handling Conflicts Requiring Direct Confrontation
Special Situations: "Opportunistic" Employees, Workplace Violence, Terminations, and Bullying
Achieving Effectiveness as a Conflict Manager

Erscheint lt. Verlag	13.3.2012
Sprache	englisch
Maße	203 x 255 mm
Gewicht	740 g
Themenwelt	Recht / Steuern ► EU / Internationales Recht
	Recht / Steuern ► Privatrecht / Bürgerliches Recht ► Berufs-/Gebührenrecht
	Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen
	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
ISBN-10	0-13-274105-9 / 0132741059
ISBN-13	978-0-13-274105-7 / 9780132741057
Zustand	Neuware