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Senior Living Communities

Operations Management and Marketing for Assisted Living, Congregate, and Continuing Care Retirement Communities

Benjamin W. Pearce (Autor)

Buch | Hardcover

360 Seiten

2008 | second edition
Johns Hopkins University Press (Verlag)
978-0-8018-8717-8 (ISBN)

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The demand for residential communities for seniors rises as the U.S. population continues to age. This growth means that new administrators and staff members often are learning by trial and error the complicated task of delivering high-quality and consistent services to elderly persons. While many new facilities have been successful, others have been plagued by a variety of administrative and financial difficulties. Senior Living Communities remains the definitive guide to managing these facilities. In this thoroughly updated and revised edition, Benjamin W. Pearce offers a wealth of sound advice and practical solutions. He discusses resident relations, operating methods, staffing ratios, department management, cost containment, sales and marketing strategies, techniques of financial analysis, budgeting, and human resources. New chapters address issues particular to dementia care and architecture, and the appendix contains a department-by-department audit of senior living operations.
From the front lines to the boardroom, this book should be a part of every decision-making process for improving and maintaining assisted living, congregate, and continuing care retirement communities.

Benjamin W. Pearce is President and Chief Executive Officer of Potomac Homes Corporation.

Foreword, by Jim Moore
Acknowledgments
Part I: Administration
1. Introduction
2. Financial Principles
3. Management and Human Resources
4. Safety, Risk Management, and Privacy
Part II: President Services
5. Concierge and Reception
6. Resident Relations and Health
7. Transportation
8. Activities and Enrichment
9. Food and Beverage Service
10. Dining Services
11. Housekeeping
12. Laundry
13. Maintenance and Capital Improvements
Part III: Marketing and Sales
14. Marketing
15. Sales
16. Coordinating the Move
17. Managing Turnoever: Operating and Marketing Stabilized Communities
Part IV: Other
18. Personal Care
19. Caring for People with Memory Impairment
20. Architectural Design Considerations
Appendixes
A. Fifty Questions Frequently Asked by Residents and Families
B. The Development Process
C. Operations Audit
D. Financing Options
E. Critical-Path Tasks for Preopening
Index

Erscheint lt. Verlag	4.2.2008
Zusatzinfo	9 Illustrations, black and white
Verlagsort	Baltimore, MD
Sprache	englisch
Maße	216 x 279 mm
Gewicht	1043 g
Themenwelt	Studium ► Querschnittsbereiche ► Prävention / Gesundheitsförderung
	Sozialwissenschaften ► Pädagogik ► Sozialpädagogik
	Sozialwissenschaften ► Soziologie
ISBN-10	0-8018-8717-8 / 0801887178
ISBN-13	978-0-8018-8717-8 / 9780801887178
Zustand	Neuware