Telephone Assessment in Primary Care (eBook)

A practical guide to effective consultation and triage

Sally-Anne Pygall (Autor)

eBook Download: EPUB

2024
116 Seiten
Scion Publishing (Verlag)
978-1-914961-40-3 (ISBN)

Infos

At a time when primary care has never been busier, the ability to assess effectively by telephone is vitally important. By understanding the problems of this demanding and risk-prone area, clinicians are better able to balance patient needs with workload demands and access to face-to-face appointments.This book provides GPs, practice nurses and out-of-hours workers with a practical guide to what is required when undertaking triage or consultations on the telephone. Using real-world examples throughout, the book offers:A step-by-step guide to the basic principles of telephone assessmentA summary of the potential pitfalls and how to avoid themGuidance on how to quality-assure each call before concluding safelyProtocols to use for every callTelephone Assessment in Primary Care is based around the author s personal experience working in clinical telephone services. In addition, her work running training courses on telephone triage and consultation helps her to highlight common problems and provide practical solutions.

Produkt-Details

• Erscheint lt. Verlag: 5.10.2024
• Sprache: englisch
• Themenwelt: Medizin / Pharmazie ► Gesundheitswesen
• Themenwelt: Medizin / Pharmazie ► Medizinische Fachgebiete ► Medizinethik
• Schlagworte: Telephone triage, consultation, quality assurance, telephone protocols, safety-netting, face-to-face, communication, examination, management, general practice, documentation, record-keeping
• ISBN-10: 1-914961-40-4 / 1914961404
• ISBN-13: 978-1-914961-40-3 / 9781914961403