Shared Voices

A Framework for Patient and Employee Safety in Healthcare

Heidi Raines (Autor)

Buch | Softcover

184 Seiten

2023
Forbes Books (Verlag)
979-8-88750-094-2 (ISBN)

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In Shared Voices, author and entrepreneur Heidi Raines shows how to systematically ensure the safety of patients and staff at healthcare facilities. Most medical errors occur because of flawed systems, not reckless practitioners, and systems can learn from errors. A just culture of care that protects everyone is possible through a framework of near-miss and incident reporting, equitable follow-up, analysis, and learning.

Heidi, the founder and CEO of Performance Health Partners, has dedicated her career to designing solutions for healthcare organizations in need of knowledge and technology to deliver safe, equitable, and quality care. In this book, she argues that the way to foster more safety in healthcare facilities is to create organizational structures centered around reporting incidents and near-misses, then use systems thinking to resolve and prevent issues.

And the best path to do this is to give voices to all healthcare workers by encouraging them to speak out and report observations about their work. Active staff engagement not only keeps patients and employees safe, but it also combats burnout and turnover.

As points of care grow and training levels vary, it is paramount for healthcare leaders to establish a framework that sets caregivers up for success at every level and in every type of healthcare organization. Modernization may seem labored at first, but its longer-term results—including overall reduction in serious safety events, and the saving of lives—are ultimately the drivers of innovation.

Shared Voices is Heidi Raines’ latest contribution to the world of healthcare patient and employee safety. She holds a Preceptor Faculty position at Tulane University’s Master of Health Administration program and serves as Board President of the American College of Healthcare Executives Women’s Healthcare Executive Network. Raines has received awards for innovation and executive leadership and was named one of the Top 100 Influential Entrepreneurs in Technology.

HEIDI RAINES is a healthcare executive and entrepreneur working at the intersection of patient and employee safety, systems innovation, and technology. She has dedicated her career to designing solutions to ensure that healthcare organizations have access to the knowledge and technology needed to deliver safe, equitable, and quality care. Raines is the founder and CEO of Performance Health Partners, the leading software for patient and employee safety. She holds a Preceptor Faculty position at Tulane University’s Master of Health Administration program, serves as Board President of the American College of Healthcare Executives Women Healthcare Executive Network (WHEN. Raines has received awards for innovation and executive leadership and was named one of the Top 100 Influential Entrepreneurs in Technology.

Introduction

PART I
Just Culture in Healthcare
Care Volume and Complexity in the Absence of Effective Systemization
What is a Just Culture in Healthcare?
Steps toward Achieving a Just Culture of Care
The Next Leap Forward

Evolution of the Patient Safety Movement
Twenty-First-Century Efforts to Improve Patient Safety and Quality of Care
Aviation as Model
Meaningful Reporting

Encouraging Near-Miss Reporting
Anonymous Reporting
Learning from Reporting
Our Pathway to Prevention

PART II
Establishing a Patient Safety Committee
Seven Steps to Establishing a Patient Safety Committee
Building Organizational Trust

Building an Effective Reporting System
Key Characteristics of an Effective Incident Reporting System
Selecting a Reporting Software: Start with the End Result in Mind
Fundamental Features of Reporting Software
Building Electronic Event Reporting Forms
Organizational Accountability

Post Event Follow-Up
What Happens after an Event is Submitted?
Communicating with Patients and Families
Four Essential Questions to Answer during Follow-up
A Deeper Look at Root Cause Analysis
Key Steps of an RCA
Best Practice Model: RCA
Tools for Conducting Root Cause Analyses
Further Analysis

Checklists for Prevention
Why Checklists?
Types of Checklists
Utilization of Checklists
Use Case 1: Infection Prevention
Use Case 2: Environment of Care (EOC) Rounding
Use Case 3: Safety Huddles
Use Case 4: Individual Risk Assessments
Use Case 5: Patient Experience
Use Case 6: Employee Experience
Checking In

PART III
Patient Safety as a Value-Based Care Initiative
The Evolution of Value-Based Reimbursement
The Impact of Patient Safety Programs on Patient Outcomes

Conclusion
Acknowledgment
About the Author

Erscheinungsdatum	16.01.2023
Sprache	englisch
Maße	152 x 229 mm
Themenwelt	Medizin / Pharmazie ► Gesundheitswesen
	Technik
	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
ISBN-13	979-8-88750-094-2 / 9798887500942
Zustand	Neuware