Healthcare Quality Management
Springer Publishing Co Inc (Verlag)
978-0-8261-4513-0 (ISBN)
Healthcare Quality Management: A Case Study Approach is the first comprehensive case-based text combining essential quality management knowledge with real-world scenarios. With in-depth healthcare quality management case studies, tools, activities, and discussion questions, the text will help build the competencies needed to succeed in quality management.Written in an easy-to-read style, Part One of the textbook introduces students to fundamentals of quality management, including history, culture, and different quality management philosophies, such as Lean and Six Sigma. Part One additionally explains the A3 problem-solving template, used to follow the Plan Do Study Act (PDSA) or Define, Measure, Analyze, Improve and Control (DMAIC) cycles, that guide your completion of the problem-solving exercises found in Part Two. The bulk of the textbook includes realistic and engaging case studies featuring common quality management problems encountered in a variety of healthcare settings. The case studies feature engaging scenarios, descriptions, opinions, charts, and data, covering such contemporary topics as provider burnout, artificial intelligence, the opioid overdose epidemic, among many more.
Serving as a powerful replacement to more theory-based quality management textbooks, Healthcare Quality Management provides context to challenging situations encountered by any healthcare manager, including the health administrator, nurse, physician, social worker, or allied health professional.
KEY FEATURES:
25 Realistic Case Studies – Explore challenging Process Improvement, Patient Experience, Patient Safety, and Performance Improvement quality management scenarios set in various healthcare settings
Diverse Author Team – Combines the expertise and knowledge of a health management educator, a Chief Nursing Officer at a large regional hospital, and a health system-based Certified Lean Expert
Podcasts – Listen to quality management experts share stories and secrets on how to succeed, work in teams, and apply tools to solve problems
Quality Management Tools – Grow your quality management skillset with 25 separate quality management tools and approaches tied to the realistic case studies
Competency-based Education Support – Match case studies to professional competencies, such as analytical skills, community collaboration, and interpersonal relations, using case-to-competency crosswalks for health administration, nursing, medicine, and the interprofessional team
eBook Access – Included with the print purchase so you can continue your studies on the go on mobile devices and computers
Comprehensive Instructor's Packet – Includes PPTs, extensive Excel data sets, an Instructor's Manual with completed A3 problem-solving solutions for each Case Application Exercise, and more!
Zachary Pruitt, PhD, MHA, FACHE, is an Associate Professor at the University of South Florida College of Public Health. Dr. Pruitt teaches health services management, quality management, strategic planning, and topics related to the United States healthcare delivery system. Candace S. Smith, PhD, RN, NEA-BC, is chief nursing officer at Manatee Memorial Hospital. Eddie Pérez-Ruberté, MS, is senior Lean project manager at BayCare Health Systems who leads the deployment of the Lean management system and culture. Eddie is a certified Lean expert and a certified Six Sigma Black Belt from the American Society for Quality. He also helps organizations implement Lean programs through his consulting company, Areito Group. Eddie is an instructor for the Institute of Industrial and Systems Engineers where he teaches Lean and Six Sigma and certifies students in these methodologies at multiple universities and healthcare organizations across the United States.
PART ONE: Foundational Principles in Quality Management
1. Chapter One: The Challenge
2. Chapter Two: The Innovators
3. Chapter Three: The Mindset
4. Chapter Four: The Culture
5. Chapter Five: The Casebook
6. Chapter Six: The Template
PART TWO: Cases in Healthcare Quality Management
Section 1: Process Improvement
1. A Summer Internship Journal
2. Claims Payment Processing
3. Return-to-Work at a Home Health Agency
4. The Ophthalmologist Who Could Not See (The Waste)
5. Building a New IR Suite
6. Improving ED Throughput (ED Heroes)
Section 2: Patient Experience
7. Hurricane Mia Hits the Patient Access Call Center
8. The Cowboy Doctor's Patient Experience
9. Patient Navigation at the Orthopedic Clinic
10. HCAHPS and the Quiet-at-Night Measure
11. Discharge Phone Calls (En Español)
12. Improving Patient Experience in Home Care
Section 3: Patient Safety
13. Reducing Falls: The Sleuth Resident
14. Sustaining Hand Hygiene
15. A Warning Letter from the State Regulator
16. Failure-to-Rescue
17. CLIF's Medication Errors
18. A Mom's Story of Sepsis
Section 4: Performance Improvement
19. Operating Room Recovery
20. Opioid Overdoses in the Emergency Department
21. The Lunchroom: Physician Engagement at a PCMH
22. The Fulfillment Affair
23. Composite Quality Scores
24. Both/And Thinking in Readmission Prevention
25. Suicide Prevention by Anthony Kovner and Zachary Pruitt
Glossary
Case Study to Data File Matrix
Case Study to Healthcare Setting Matrix
Case Study to Quality Management Tools and Approaches Matrix
A3 Problem-Solving Template
| Erscheinungsdatum | 31.12.2019 |
|---|---|
| Zusatzinfo | 60 illustrations |
| Verlagsort | New York |
| Sprache | englisch |
| Maße | 152 x 229 mm |
| Gewicht | 715 g |
| Themenwelt | Medizin / Pharmazie ► Allgemeines / Lexika |
| Medizin / Pharmazie ► Gesundheitswesen | |
| Studium ► Querschnittsbereiche ► Prävention / Gesundheitsförderung | |
| ISBN-10 | 0-8261-4513-2 / 0826145132 |
| ISBN-13 | 978-0-8261-4513-0 / 9780826145130 |
| Zustand | Neuware |
| Haben Sie eine Frage zum Produkt? |
aus dem Bereich
