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Communication Case Studies for Health Care Professionals - Michael P. Pagano

Communication Case Studies for Health Care Professionals

An Applied Approach
Buch | Softcover
440 Seiten
2014 | 2nd edition
Springer Publishing Co Inc (Verlag)
978-0-8261-2517-0 (ISBN)
CHF 139,95 inkl. MwSt
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The importance of good communication between health professionals and patients has been well documented. This casebook/workbook helps students, faculty, and health care providers to assess and practice key interpersonal and health communication skills. It presents 45 communication scenarios for students to critique and rewrite in order to enhance the interpersonal relationships of participants.
PRAISE FOR THE FIRST EDITION:

Öallows students and faculty to explore real-life health communication behaviors through role-playing, interactive exercises, and examplesÖeasily adapted for use in many situations, sensitivity and diversity trainingÖvery worthwhile book for every medical faculty member working to instill professionalismÖin students.

óVincent Carr, DO, MSA, FACC, FACP, Uniformed Services University of the Health Sciences

The importance of good communication between health professionals and patients has been well documented. Not only does it foster patient satisfaction, it can have a profound effect on health outcomes. This casebook/workbook helps students, faculty, and health care providers to assess and practice key interpersonal and health communication skills. It presents 45 communication scenarios for students to critique and rewrite in order to enhance the interpersonal relationships of participants. The second edition builds on the first with the addition of 11 new cases and theoretical discussions of interpersonal, gender, intercultural, organizational, and media communication. Additionally, the new edition analyzes each scenario in detail to facilitate broader use by an interprofessional team and expand awareness of the specific skills needed by each health care professional. The new Take-Away Considerations feature at the end of each case study reinforces an understanding of the elements of effective communication.

With an eye to time management, each chapter includes effective and ineffective examples of interpersonal communication and interpersonal relationship building. Cases follow the same format including theoretical underpinnings of a particular skill or set of communication skills, an overview of key topics, initial interaction (for role play or analysis), discussion questions (with space for answers), interactive activities and an alternate interaction highlighting more effective communication behaviors, follow-up discussion, key points, and Take-Away Considerations. Scenarios can be used for role play and follow-up discussion in the classroom, for small group work, or individually, as well as in the simulation center and for interprofessional education courses.

NEW TO THE SECOND EDITION:



Includes theoretical introductions to interpersonal, gender, intercultural, organizational, and media communication
Presents 11 new case studies
Provides an introduction for each case study
Describes the application of communication theory for more effective use in the classroom, simulation center, or professional setting
Features Take-Away Considerations at the end of each case

Michael P. Pagano, PhD, PA-C, is an associate professor (tenured) in the Department of Communication, Fairfield University, Fairfield, Connecticut.

Preface


How to Use This Book


I PROVIDER COMMUNICATION


1 Learning to Talk Like a Health Care Provider


Key topics: narrative, nonverbal communication behaviors, and feedback


2 See One, Do One, Teach One


Key topics: provider education, building trust, and continuous communication


3 The Biomedical Model


Key topics: provider education, nonverbal communication, relationship building, and developing trust


4 The Biopsychosocial Model


Key topics: provider education, hostile communication, and listening


5 Autonomy Is a Myth


Key topics: phone conversations, denotative meaning, connotative meaning, and power


6 Bad News


Key topics: family communication, empathic listening, and health literacy


7 Closings


Key topics: closing conversations, nonverbal behaviors, and power sharing


8 Follow-Up


Key topics: interpersonal relationships and communication context


9 I've Got the License, So We're Doing It My Way


Key topics: leadership communication and negotiation


10 I Just Need to Put Your Information in the Computer


Key topics: electronic medical/health records and noise in the channel


II PATIENT COMMUNICATION


11 What's Wrong With Me?


Key topics: noise in communication channels and anxious patients


12 I Understand


Key topics: health literacy and miscommunication


13 It's Been 2 Hours


Key topics: humor and communication context


14 I Have an STD?


Key topics: gendered communication and risk communication


15 Why Do I Have to Wait for an MRI?


Key topics: self-disclosure and patient empowerment


16 I'm Feeling Better, But …


Key topics: gender communication and miscommunication


17 We Don't Know What to Do


Key topics: geriatric communication and noise in the communication channel


18 I Hurt My Back


Key topics: stereotyping and verbal aggression


19 I Need a Generic


Key topics: social realities and relationship building


20 The Nurses Paid More Attention to the Computer Than They Did to Me


Key topics: nonverbal communication and role perceptions


III THE MEDIA AND HEALTH COMMUNICATION


21 Erectile Dysfunction


Key topics: emotional communication and self-disclosure


22 I've Got a Defibrillator


Key topics: media communication and active listening


23 I Saw This Ad on Television


Key topics: gender communication, direct-to-consumer (DTC) advertising, and negotiation


24 Education or Promotion?


Key topics: organizational communication and ethics


25 How About Cereal for My Cholesterol?


Key topics: compromise, empowerment, and empathic listening


26 Are Vaccines Safe?


Key topics: communicating with parents and written communication


27 The Billboard Said CyberKnife Was the Best Way to Go


Key topics: patient education and trust


28 We Need to Improve Our Press Ganey Scores


Key topics: organizational communication and public relations


29 You Posted What on Facebook?


Key topics: organizational communication and ethics


IV THE ROLE OF THIRD PARTIES IN HEALTH COMMUNICATION


30 How Safe Are Generics?


Key topics: organizational communication and patient empowerment


31 I Can't Work


Key topics: third-party communication and trust


32 You'll Feel Better Recovering at Home


Key topics: communication roles and ethics


33 I Only Have 9 Minutes or So


Key topics: nonverbal communication, listening, and feedback


34 Why Don't You Tell Me About It?


Key topics: family communication, trust, and health literacy


35 We'll Have You Come Back for the Stress Test


Key topics: patient-centric behaviors and economics


V CULTURE AND HEALTH COMMUNICATION


36 We Just Need to Get Through the Chemo


Key topics: end-of-life communication and family communication


37 No Hablo Español


Key topics: intercultural communication and information sharing


38 Health Insurance Portability and Accountability Act (HIPAA)


Key topics: organizational communication and family communication


39 When Can My Employee Return to Work?


Key topics: negotiation and ethics


40 Please Take Off Your Clothes and Put on This Gown


Key topics: intercultural communication and ethics


41 Don't Tell My Wife She's Dying


Key topics: end-of-life communication and nonverbal behaviors


42 What's an Interdisciplinary Meeting?


Key topics: organizational communication and team communication


43 Quality of Life Versus Disease Management


Key topics: education, palliative care, and end-of-life communication


44 Why Am I Not Seeing a Doctor?


Key topics: building trust and education


45 I Shouldn't Have to Wait; I Have Insurance


Key topics: education and intercultural communication


Index

Erscheint lt. Verlag 30.3.2015
Verlagsort New York
Sprache englisch
Maße 178 x 254 mm
Themenwelt Medizin / Pharmazie Gesundheitswesen
Medizin / Pharmazie Medizinische Fachgebiete Medizinethik
Medizin / Pharmazie Pflege Ausbildung / Prüfung
ISBN-10 0-8261-2517-4 / 0826125174
ISBN-13 978-0-8261-2517-0 / 9780826125170
Zustand Neuware
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