Pediatric Nurse Telephone Triage
American Academy of Pediatrics (Verlag)
978-1-58110-530-8 (ISBN)
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This decision-support tool offers proven recommendations to help enhance call outcomes for dozens of common pediatric problems. Plus it provides practical guidance that make it an ideal staff training and skills-building resource.
Look here for clear, straightforward advice encompassing all the "basics" of state-of-the-art nurse triage. Pediatric Nurse Telephone Triage provides trustworthy clinical recommendations to help your staff deliver superior telephone advice call after call. It combines the latest evidence-based data with the author's broad pediatric-care experience to help nurses better understand "the medicine behind the guidelines."
Included is clinically focused information, triagers need to make more effective use of the best-selling Pediatric Telephone Protocols by Barton D. Schmitt, MD, FAAP. Tables, figures, and algorithms are used throughout to illustrate and explain triage approaches and procedures. Call types include newborn, illness, trauma, and behaviour and development.
Topics covered include:
The nurse telephone triage process.
Triage quality assurance.
Standard assessment tools.
The golden rules of nurse telephone triage.
Call documentation.
Red flags to watch for.
Call prioritization.
Dealing with difficult callers.
Triage liability and risk reduction.
Determining what the caller "really means".
Prescribing medications over the phone.
Charging for triage calls.
And much more!
Dr. Hertz initiated the Rainbow Call Center in Cleveland in 1996 which opened the possibility for physicians to send their incoming calls to a triage center, especially during off hours. He spearheaded a multidisciplinary group in 1998 to draft the first benchmarks for providing safe telephone triage in pediatrics. The AAP published this criteria and it is still the defining practice for pediatric call centers across the country.
Foreword
Introduction
Part I: Nurse Telephone Triage
1. The Nurse Telephone Triage Process
2. Nurse Telephone Triage Training and Quality Assurance
3. The Difficult Caller
4. Standard Assessment Tools
5. Nurse Call Documentation
6. Golden Rules of Pediatric Nurse Telephone Triage
7. Medical Liability and Nurse Telephone Triage
8. Red Flags and Call Prioritization
9. What the Caller Really Means—Interpreting Lay Communication
10. Charging for Telephone Calls in Your Practice
11. Prescribing Medications Over the Telephone
Part II: Newborn Calls
12. Normal Newborn Reflexes and Appearance
13. Newborn and Baby Feeding
14. Newborn Jaundice
15. Newborn Rashes
16. The Crying Baby
Part III: Illness Calls
17. Abdominal Pain
18. Allergic Rhinitis, Hives, and Anaphylaxis
19. Asthma
20. Constipation and Encopresis
21. Diarrhea
22. Ear Complaints
23. Eczema and Staphylococcal Skin Infections
24. Fever
25. Headaches
26. Immunization Reactions
27. Influenza and Respiratory Syncytial Virus (RSV)
28. Insect Bites
29. Lice
30. Rashes
31. Red Eye, Conjunctivitis
32. Respiratory Symptoms and Guideline Selection
33. Upper and Lower Respiratory Tract Infections
34. Seizures
35. Urinary Symptoms
36. Vomiting
Part IV: Trauma Calls
37. Bone, Joint, Ligament, and Muscle Trauma
38. Eyes, Ears, Nose, Mouth, and Teeth Trauma
39. Head Trauma
40. Skin Trauma
Part V: Behavior and Developmental Calls
41. ADHD
42. School Problems
43. Sleeping Problems
44. Tantrums
45. Toilet Training
Appendix: Parent Resources
Index
| Erscheint lt. Verlag | 30.4.2011 |
|---|---|
| Zusatzinfo | 10 illustrations |
| Verlagsort | Elk Grove Village |
| Sprache | englisch |
| Maße | 216 x 279 mm |
| Themenwelt | Medizin / Pharmazie ► Pflege ► Kinderkrankenpflege |
| ISBN-10 | 1-58110-530-4 / 1581105304 |
| ISBN-13 | 978-1-58110-530-8 / 9781581105308 |
| Zustand | Neuware |
| Haben Sie eine Frage zum Produkt? |
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