Defining IT Success Through the Service Catalog
A Practical Guide About the Positioning, Design and Deployment of an Actionable Catalog of IT Services
Seiten
2007
Van Haren Publishing BV
978-90-77212-96-7 (ISBN)
Van Haren Publishing BV
978-90-77212-96-7 (ISBN)
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The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations.
Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization:
Services are made standard and rational, leading to lower costs and increased service availability
Standard ‘service products’ enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning
Controls over consumption of services are enhanced
The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization:
Services are made standard and rational, leading to lower costs and increased service availability
Standard ‘service products’ enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning
Controls over consumption of services are enhanced
The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
| Erscheint lt. Verlag | 15.3.2007 |
|---|---|
| Reihe/Serie | Pink Elephant Guide |
| Zusatzinfo | figs, tables |
| Verlagsort | Zaltbommel |
| Sprache | englisch |
| Themenwelt | Mathematik / Informatik ► Informatik |
| Schlagworte | Informationstechnologie |
| ISBN-10 | 90-77212-96-5 / 9077212965 |
| ISBN-13 | 978-90-77212-96-7 / 9789077212967 |
| Zustand | Neuware |
| Haben Sie eine Frage zum Produkt? |
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