Blick ins Buch

Managing Information Quality

Increasing the Value of Information in Knowledge-intensive Products and Processes

Martin J. Eppler (Autor)

Buch | Hardcover

XII, 398 Seiten

2006 | 2nd ed. 2006
Springer Berlin (Verlag)
978-3-540-31408-0 (ISBN)

Lese- und Medienproben

Inhaltsverzeichnis (PDF)

Artikel merken

It still holds true: information is not always the answer. Information is often part of the problem. While the main goal of information in the business place is to - able adequate decisions and actions, it can also lead to numerous negative effects: it can confuse, block creativity, or it can lead to hectic activism, stress and fatigue. Information can distract and divert attention, and it may even delay important - cisions - the paralysis by analysis. Strategies to avoid these dysfunctional effects of information can be divided into sender-based strategies and receiver-based strategies. In my previous research, I have looked at receiver-based strategies that outline effective ways of dealing with information overload. This book, by c- trast, analyzes sender-based strategies that aim at making content actionable by increasing its information quality. By offering relevant and sound information in a convenient and reliable manner, managers and information providers ranging from analysts to CEOs can not only optimize communication, they can also improve their reputation, employee satisfaction and customer loyalty. In a time where - formation has become a commodity or even a nuisance, this is a valuable strategy. The main premise of this book is consequently that information quality has - ready become a (if not the) decisive factor of the information economy. Many companies, however, are not managing this factor systematically.

Martin J. Eppler ist ordentlicher Professor für Kommunikationsmanagement an der renommierten Universität St. Gallen und dort geschäftsführender Direktor des MCM Instituts. Er beschäftigt sich seit Jahren mit der Frage, wie man Management so lehren kann, dass nicht nur Manager es verstehen. Er ist Gastprofessor in Peking und Helsinki und berät Organisationen wie die UNO, Philips, Ernst & Young oder das Schweizer Militär.

Introducing the Notion of Information Quality.- Information Quality Problems and Current Approaches.- A Framework for Information Quality Management.- Information Quality Case Studies.- Conclusion and Outlook.

From the reviews of the second edition:

"Eppler's framework is fairly intuitive and sound. ... He provides numerous definitions, diagrams, and tables to illustrate the similarities and differences between his own and others' perspectives. ... I would recommend Eppler's book for chief information officers. ... The framework and the illustrative case studies would likely prove useful for senior mangers to employ in improving information quality within the areas of their immediate control and responsibility." (Colleen Coleman, Technical Communication, Vol. 54 (4), 2007)

Erscheint lt. Verlag	6.7.2006
Zusatzinfo	XII, 398 p.
Verlagsort	Berlin
Sprache	englisch
Maße	155 x 235 mm
Gewicht	745 g
Themenwelt	Mathematik / Informatik ► Mathematik ► Finanz- / Wirtschaftsmathematik
Themenwelt	Wirtschaft ► Allgemeines / Lexika
Schlagworte	Content Management • Data Quality • e-government • Information • Information Product • Information Quality • Information Quality Management • Information Value • knowledge management • Qualitätsmanagement • Wissensmanagement • Wissensmanagement / Knowledge-Management
ISBN-10	3-540-31408-3 / 3540314083
ISBN-13	978-3-540-31408-0 / 9783540314080
Zustand	Neuware