Artificial Intelligence (AI) and Customer Social Responsibility (CSR)
Springer International Publishing
978-3-031-50938-4 (ISBN)
The impact of artificial intelligence (AI) on business and society has been significant, with the incorporation of AI technologies such as robots, facial recognition, algorithms, and natural language processing into business leading to both corporate benefits and potential challenges for stakeholders. The question of how to engage in responsible business practices in the era of AI is an important one, and there is a need for more research on the relationship between AI and corporate social responsibility (CSR). As AI becomes more prevalent, there is a growing focus on the ethical implications of AI and the potential for AI to perpetuate biases or to displace human workers. CSR initiatives can include considerations of ethical AI in the development and use of AI systems. AI has the potential to solve many global challenges and improve people's lives, but it can also have negative consequences if not developed and used responsibly. CSR initiatives can focus on the social impact of AI,including efforts to ensure that the benefits of AI are distributed fairly and that AI is used for the common good. CSR initiatives often involve engaging with stakeholders, including employees, customers, and communities, to understand their needs and concerns and to ensure that their interests are taken into account. This can include engaging with stakeholders about the use of AI in the organization and its potential impacts
The adoption of AI in business is changing many aspects of doing business in a socially responsible manner, and there is a need to examine the potential unethical behaviors and novel ways of engaging in CSR that may arise. This book aims to focus on AI and CSR, and to advance our understanding of the role of AI in organizations and the literature on CSR by assembling high-quality papers with a strong connection between theory and practice.
Part I. AI, Decision-making and Participatory Rights, Public Engagement. - 1. Violations of Community Participatory Rights: Testing the Ladder of Public Participation Model on the Road Development Program in Indonesia. - 2. Does Participation in Decision-making Empower Local People? Understanding Empowerment Through Hannah Arendt's Theory of Power. - 3. Visualizing Progress: The Role of Instagram in Communicating Development Initiatives for Poverty Alleviation in Indonesian Provinces. - 4. Integrated Land and Marine Spatial Information Sharing for Sustainable Coastal Management Growth in Malaysia: A Review. - 5. Impact of the Amethyst Module Implemented on the Micro-Enterprises Program: Disabilities Entrepreneur Group in Kelantan. - 6. Hyper-Personalization, Co-Creation, Digital Clienteling, And Transformation in Malaysia. - 7. Do Economic Development, Credit, Globalization and Human Capital Reduce Poverty in India? Econometric Evidence from Quantile Regression Approach. - 8. Retirement Financial Planning: Strategies and Challenges in Avoiding the Incidence of Poverty. - 9. The Impact of Religious Struggle on Muslim's Life Satisfaction Who Perform hijrah: Religious Transformation as a Mediator. - 10. Effectiveness of Respiratory Relaxation to Lower Academic Communication Apprehension in Students, etc.
| Erscheint lt. Verlag | 16.7.2024 |
|---|---|
| Reihe/Serie | Studies in Systems, Decision and Control |
| Zusatzinfo | XVI, 1126 p. 131 illus., 57 illus. in color. In 2 volumes, not available separately. |
| Verlagsort | Cham |
| Sprache | englisch |
| Maße | 155 x 235 mm |
| Themenwelt | Informatik ► Theorie / Studium ► Künstliche Intelligenz / Robotik |
| Mathematik / Informatik ► Mathematik ► Angewandte Mathematik | |
| Technik | |
| Schlagworte | Advanced Technology • AI technologies • Artificial Intelligence • Artificial Intelligence Adoption • Customer Social Responsibility (CSR) |
| ISBN-10 | 3-031-50938-2 / 3031509382 |
| ISBN-13 | 978-3-031-50938-4 / 9783031509384 |
| Zustand | Neuware |
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