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Managing and Using Information Systems - Keri E. Pearlson, Carol S. Saunders, Dennis F. Galletta

Managing and Using Information Systems

A Strategic Approach
Buch | Softcover
368 Seiten
2024 | 8th edition
John Wiley & Sons Inc (Verlag)
978-1-394-21544-7 (ISBN)
CHF 219,85 inkl. MwSt
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Provides the knowledge and insights necessary to contribute to the Information Systems decision-making process

Managing & Using Information Systems: A Strategic Approach delivers a solid knowledgebase of basic concepts to help MBA students and general business managers alike become informed, competent participants in Information Systems (IS) decisions. Now in its eighth edition, this fully up-to-date textbook explains the fundamental principles and practices required to use and manage information while illustrating how information systems can create or obstruct opportunities — and even propel digital transformations within a wide range of organizations.

Drawing from their expertise in both academia and industry, the authors discuss the business and design processes relevant to IS while presenting a basic framework that connects business strategy, IS strategy, and organizational strategy. Step by step, readers are guided through each essential aspect of Information Systems, from fundamental information architecture and infrastructure to cyber security, Artificial Intelligence (AI), business analytics, project management, platform and IS governance, IS sourcing, and more. Detailed chapters contain mini-cases, full-length case studies, discussion topics, review questions, supplemental readings, and topic-specific managerial concerns that provide insights into real-world IS issues.

Managing & Using Information Systems: A Strategic Approach, Eighth Edition, is an excellent textbook for advanced undergraduate and MBA-level courses on IS concepts and managerial approaches to leveraging emerging information technologies.

Preface v

Acknowledgments ix

About the Authors xi

Introduction 1

The Case for Participating in Decisions about Information Systems 3

What If a Manager Doesn’t Participate? 6

Skills Needed to Participate Effectively in Information Technology Decisions 7

Basic Assumptions 8

Summary 13

Key Terms 14

Foundational Readings 14

1 The Information Systems Strategy Triangle 15

Brief Overview of Business Strategy Frameworks 19

Why Are Strategic Advantage Models Essential to Planning for Information Systems? 25

Brief Overview of Organizational Strategies 25

Brief Overview of Information Systems Strategy 26

Summary 27

Key Terms 28

Foundational Readings 29

Discussion Questions 29

Case Study 1-1 Judo Bank: Business Strategy 30

Case Study 1-2 Amazon in 2023 31

2 Strategic Use of Information Resources 33

Evolution of Information Resources 35

Information Resources as Strategic Tools 37

How Can Information Resources Be Used Strategically? 38

Sustaining Competitive Advantage with Information Resources 44

Risks 48

External Relationships 50

Co- creating IT and Business Strategy 51

Summary 51

Key Terms 52

Foundational Readings 52

Discussion Questions 53

Case Study 2-1 Instacart: Gaining Strategic Advantage During a Pandemic 54

Case Study 2-2 Amazon Go: How Far Can It Go? 55

3 Organizational Strategy and Information Systems 57

Information Systems and Organizational Design 59

Information Systems and Management Control Systems 65

Information Systems and Culture 69

Summary 73

Key Terms 73

Foundational Readings 74

Discussion Questions 74

Case Study 3-1 [24]7.ai 75

Case Study 3-2 Uber’s Use of Algorithmic Management 76

4 Information Technology and the Design of Work 78

Work Design Framework 80

What Types of Work Are Impacted by Information Technology 81

Where and When Work Is Done and Who Does It 88

The Future of Work 94

Summary 98

Key Terms 98

Foundational Reading 98

Discussion Questions 99

Case Study 4-1 Conducting Bank Examinations Remotely 100

Case Study 4-2 Automation at Southern Glazer’s Wine and Spirits LLC 101

5 Information Systems and Digital Transformation 103

Functional Perspective Versus Business Process Perspective 105

Building Agile and Dynamic Business Processes 108

Gaining Acceptance for IT- Induced Change to Work 111

Digital Transformation 113

Techniques for Understanding Business Processes 114

Types of Enterprise Systems 115

Enterprise System Issues 120

Summary 123

Key Terms 124

Foundational Readings 124

Discussion Questions 125

Case Study 5-1 Gnosis Freight: Post- COVID Digital Transformation 126

Case Study 5-2 Carestream Health 127

6 Architecture and Infrastructure 129

From Vision to Implementation 131

The Leap from Strategy to Architecture to Infrastructure 133

Multi- Homing, Virtualization, and Cloud Computing 142

Other Managerial Considerations 144

Summary 148

Key Terms 148

Foundational Readings 149

Discussion Questions 149

Case Study 6-1 Enterprise Architecture at Chubb Industries 150

Case Study 6-2 Mohawk Paper 151

7 Cybersecurity 153

NIST Cybersecurity Framework 154

IT Security Governance Framework 156

Cyberattacks and How They Occurred 158

The Impossibility of 100% Security 162

What Should Management Do? 164

How Do We Measure How Secure We Are? 169

Resiliency or Protection? 171

Summary 171

Key Terms 172

Discussion Questions 172

Case Study 7-1 City of Baltimore 173

Case Study 7-2 Airline Industry Frequent Flyer Info Data Breach 174

8 The Business of Information Technology 175

Organizing to Respond to Business: A Maturity Model 177

Understanding the IT Organization 178

What a Manager Can Expect from the IT Organization 178

What the IT Organization Does Not Do 180

Chief Information Officer 180

Building a Business Case 182

IT Portfolio Management 184

Valuing IT Investments 185

Monitoring IT Investments 187

Funding IT Resources 192

How Much Does IT Cost? 194

Summary 197

Key Terms 198

Discussion Questions 198

Case Study 8-1 Blockchain Adoption Barriers in the Healthcare Industry in Iran 200

Case Study 8-2 Air France/KLM Airlines 201

9 Information Technology Governance 203

IT Governance 204

Centralized versus Decentralized Organizational Structures 205

Decision Rights and Governance 207

Governance Frameworks for Financial Control Decisions 210

Platform Governance 212

Summary 216

Key Terms 216

Foundational Reading 217

Discussion Questions 217

Case Study 9-1 Governance to Keep Deutsche Bahn on Track 218

Case Study 9-2 The “MyJohnDeere” Platform 218

10 Information Technology Sourcing 220

Sourcing Decision Cycle Framework 221

Outsourcing in the Broader Context 233

Summary 235

Key Terms 235

Foundational Readings 235

Discussion Questions 236

Case Study 10-1 Delta: Landing in the Cloud 237

Case Study 10-2 O2 and RPA 238

11 Managing IT Projects 240

What Defines a Project? 242

What Is Project Management? 243

Project Elements 245

IT Projects 248

IT Project Development Methodologies and Approaches 249

Managing IT Project Risk 255

Gauging Success 259

Summary 260

Key Terms 261

Foundational Readings 261

Discussion Questions 261

Case Study 11-1 Digital Transformation of Insurance Claim Management 263

Case Study 11-2 A Tale of Two Scrum Projects at Dutch Railways (Nederlandse Spoorwegen) 265

12 Business Intelligence, Artificial Intelligence, Knowledge Management, and Analytics 268

Knowledge Management 269

Business Analytics and Business Intelligence 275

Competing with Business Analytics 276

Components of Business Analytics 277

Big Data and the Internet of Things 282

Artificial Intelligence, Machine Learning, and Deep Learning 285

Summary 287

Key Terms 288

Foundational Readings 288

Discussion Questions 289

Case Study 12-1 Netflix: Analytics Now, AI Later? 290

Case Study 12-2 Nest and the Internet of Things (IoT) 291

13 Privacy, Ethical, and Societal Considerations for Information Management 292

What Is Expected of Management? 293

Responsible Computing 294

Corporate Social Responsibility 296

PAPA: Privacy, Accuracy, Property, and Accessibility 300

AI, Business, and Society 307

Green Computing 309

Summary 310

Key Terms 311

Foundational Reading 311

Discussion Questions 311

Case Study 13-1 A TikTok Challenge To TikTok Itself 312

Case Study 13-2 Ethical Decision Making 314

Glossary G- 1

Index I- 1

Erscheinungsdatum
Verlagsort New York
Sprache englisch
Maße 216 x 274 mm
Gewicht 748 g
Themenwelt Mathematik / Informatik Informatik Theorie / Studium
ISBN-10 1-394-21544-4 / 1394215444
ISBN-13 978-1-394-21544-7 / 9781394215447
Zustand Neuware
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