Communicate Effectively (NetEffect Series)
Seiten
2003
Pearson (Verlag)
978-0-13-041817-3 (ISBN)
Pearson (Verlag)
978-0-13-041817-3 (ISBN)
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For courses in Internet for Business Communications and Business Communication.
This easy-to-read, in-depth treatment provides comprehensive information and expert advice on communicating effectively and responsibly through e-mail. It contains learning activities that will help students gain proficiency in the basic skills and beyond—presenting a system for applying the core skills to enhance customer service and build loyal partnerships.
This easy-to-read, in-depth treatment provides comprehensive information and expert advice on communicating effectively and responsibly through e-mail. It contains learning activities that will help students gain proficiency in the basic skills and beyond—presenting a system for applying the core skills to enhance customer service and build loyal partnerships.
1. E-mail: The Good, the Bad, and the Ugly: Could Your E-mail Be Causing You Trouble?
2. Business Netiquette: Being a Good E-mmunity Netizen.
3. E-mail is Business Writing: Composing Letters, Memos, and Notes.
4. Managing the Barrage of E-mail: Using a System to Organize, Process, and Declutter.
5. The Heart and Soul of E- Service: Using E-mail to Enhance Customer Service.
Appendix. A Style Guide for E-mail: Standards for Effective E-mail Communications.
Erscheint lt. Verlag | 11.8.2003 |
---|---|
Sprache | englisch |
Maße | 203 x 254 mm |
Gewicht | 354 g |
Themenwelt | Informatik ► Netzwerke ► Mail Server |
ISBN-10 | 0-13-041817-X / 013041817X |
ISBN-13 | 978-0-13-041817-3 / 9780130418173 |
Zustand | Neuware |
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