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Design Issues for Service Delivery Platforms

Incorporate User Experience: A Grounded Theory Study of Individual User Needs

Martin Bergaus (Autor)

Buch | Softcover

XLI, 453 Seiten

2015 | 2015
Springer Fachmedien Wiesbaden GmbH (Verlag)
978-3-658-10540-2 (ISBN)

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Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.

Martin Bergaus, Ph.D., teaches as an associate lecturer at the University of Applied Science and Technical University in Vienna. His current research interests focuses on a qualitative research using Grounded Theory in the field of Information Systems. He has professional experiences within the ICT and company start up.

Introduction.- Literature Review: ICT, SDPs and System Design for User Needs.- Research Methodology.- Presentation of Findings.-Model Development and Discussion of the Results.- Conclusions.-References.- Appendix A - Theoretical Background.- Appendix B - Participants Correspondence.- Appendix C - Empirical and Literature-Based Data.- Appendix D - DVD with Data Sources and Raw Data.

Erscheint lt. Verlag	8.7.2015
Zusatzinfo	XLI, 453 p. 84 illus.
Verlagsort	Wiesbaden
Sprache	englisch
Maße	148 x 210 mm
Themenwelt	Mathematik / Informatik ► Informatik ► Betriebssysteme / Server
	Mathematik / Informatik ► Informatik ► Datenbanken
	Informatik ► Software Entwicklung ► User Interfaces (HCI)
	Mathematik / Informatik ► Informatik ► Web / Internet
Schlagworte	Cloud Computing • Grounded Theory Methodology • Information Systems Research • Qualitative research • Service Delivery Platforms • ubiquitous computing • Usability
ISBN-10	3-658-10540-2 / 3658105402
ISBN-13	978-3-658-10540-2 / 9783658105402
Zustand	Neuware