Computers and Conversation (eBook)

David Frohlich, Nigel G. Gilbert, Paul Luff (Herausgeber)

eBook Download: PDF

2014 | 1. Auflage
284 Seiten
Elsevier Science (Verlag)
978-0-08-050264-9 (ISBN)

Infos

In the past few years a branch of sociology, conversation analysis, has begun to have a significant impact on the design of human*b1computer interaction (HCI). The investigation of human*b1human dialogue has emerged as a fruitful foundation for interactive system design.****This book includes eleven original chapters by leading researchers who are applying conversation analysis to HCI. The fundamentals of conversation analysis are outlined, a number of systems are described, and a critical view of their value for HCI is offered.****Computers and Conversation will be of interest to all concerned with HCI issues--from the advanced student to the professional computer scientist involved in the design and specification of interactive systems.

Inhalt

Front Cover 1
Computers and Conversation 4
Copyright Page 5
Table of Contents 8
List of Contributors 6
Introduction 10
Acknowledgements 14
Chapter 1. On the Analysis of Interaction: An Introduction to Conversation Analysis 16
1.1 Introduction 16
1.2 Harvey Sacks: 'order at all points' 19
1.3 The inferential character of ordinary talk 22
1.4 The structure of conversational organisation 29
1.5 Social organisation and social interaction 36
1.6 The methodology of conversation analysis 43
1.7 Conclusion 46
Acknowledgements 47
Chapter 2. Towards a Sociology of Human-Computer Interaction: A Software Engineer's Perspective 48
2.1 Introduction 48
2.2 The nature of software engineering 49
2.3 The nature of HCI 51
2.4 A sociology of interaction for software engineering 53
2.5 Making progress 57
Acknowledgements 58
Chapter 3. The Very Idea: Informing HCI Design from 
60 
3.1 Introduction 60
3.2 Human-computer interaction 61
3.3 Conversation analysis and human-computer interaction 63
3.4 Informing HCI design from Conversation Analysis: an example 67
3.5 The applicability of Conversation Analysis to HCI 70
3.6 Guidelines for the designer 72
3.7 Conclusion 73
Chapter 4. Going Up a Blind Alley: Conflating Conversation Analysis and 
76 
4.1 Introduction 76
4.2 Conversation and rules 79
4.3 The status of rules in the description of human action 85
4.4 Conclusion 98
Chapter 5. Communicative Action and Computers: Re-embodying Conversation 
100 
5.1 Introduction 100
5.2 Background partners? 103
5.3 Some possible directions: courtship 109
5.4 Empirical investigation of situated dialogue 119
5.5 Conclusions 131
Appendix 135
Acknowledgements 141
Chapter 6. 
142 
6.1 Introduction 142
6.2 Slips, schizophrenia and everyday conversation 144
6.3 An extended repair sequence 146
6.4 Relevance to the study of ordinary conversation 149
6.5 Conclusion 154
Appendix 156
Chapter 7. Repair Work in Human-Computer Interaction: A Conversation Analytic Perspective 160
7.1 Introduction 160
7.2 Two perspectives on repair work 161
7.3 Choosing and implementing the domain for the study 168
7.4 Evaluation 170
7.5 Conclusions 179
Acknowledgements 180
Chapter 8. 
182 
8.1 Introduction 182
8.2 Why conversation? 184
8.3 Example 185
8.4 Dialogue analysis 186
8.5 Conversation analysis 191
8.6 Automated support 194
8.7 Observational studies 194
8.8 Conclusion 195
Acknowledgements 195
Chapter 9. 
196 
9.1 Introduction 196
9.2 The Advice System 198
9.3 Dialogue control requirements 200
9.4 Selecting a CA approach to dialogue control 203
9.5 Dialogue control policies 208
9.6 Conclusions 227
Acknowledgements 229
Chapter 10. A Computational Model of Explanatory Discourse: Local Interactions in a Plan-Based 
230 
10.1 Introduction 230
10.2 Structuring interactions within plan-based explanations 232
10.3 Local coherence and repair 240
10.4 Conclusion 242
Acknowledgements 243
Chapter 11. 
244 
11.1 Introduction 244
11.2 The architecture of a speech understanding system 246
11.3 Adjacency pairs: a central feature of conversational organisation 248
11.4. Arguments against a computational approach to conversational phenomena 250
11.5 A computational approach 254
11.6 The arguments reconsidered 262
11.7 Conclusion 265
Acknowledgments 266
Notes on Transcription Conventions 268
1 Talk 268
2 Special conventions: gaze, keyboard and gesture 270
References 272
Index 290

Produkt-Details

• Erscheint lt. Verlag: 28.6.2014
• Sprache: englisch
• Themenwelt: Informatik ► Software Entwicklung ► User Interfaces (HCI)
• ISBN-10: 0-08-050264-4 / 0080502644
• ISBN-13: 978-0-08-050264-9 / 9780080502649