Implementing IS0 9001
Prentice Hall (Verlag)
978-0-13-061909-9 (ISBN)
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*ISO 9001:2000: The business-focused implementer's guide *Not just conformance: competitive advantage! *Complete coverage of the newest requirements for customer focus and management involvement *Includes leading-edge ISO 9001:2000 case study: Dell's Asset Recovery Business *For companies seeking repeat or first-time certification The realist's guide to ISO 9001:2000: Transforming quality certification from "cost center" to "profit center"! In Implementing ISO 9001:2000, two of the world's leading quality practitioners present the most realistic, business-focused guide to ISO 9001:2000 implementation. This book isn't about "mere conformance," it's about using ISO 9001:2000 to support your key strategic initiatives-and moving ISO 9001:2000 from "cost center" to "profit center."
Tom Taormina and Keith Brewer cover every aspect of ISO 9001:2000, including: *The new ISO 9001:2000 process model *The latest, most effective internal auditing techniques *How to select a registrar that meets the needs of your organization *How to reflect the new standard's requirements for customer focus and management involvement *Best practices for measuring results In a start-to-finish case study, Implementing ISO 9001:2000 shows how Dell's Asset Recovery Business (ARB) has used ISO 9001:2000 standards to build a fully integrated business management system-one that uses continuous improvement models to drive operational excellence and profitability. ISO 9000 certification shouldn't be an end in itself: it should drive business value, now and for years to come. Whether you need to update your current certification, or you're pursuing certification for the first time, Implementing ISO 9001:2000 will show you how to do it right.
TOM TAORMINA founded Productivity Resources LLC and is now Managing Partner. He has been a facilitator for companies such as Dell, Ford Motor Credit, and Burlington Northern Railroad. He has developed and delivered seminars on Self-Directed Work Teams for The University of Houston's Center for Advanced Management Practices, and on Conflict Resolution for NASA at the Johnson Space Center. Taormina currently specializes in helping companies enhance their strategic business initiatives through ISO 9000. KEITH A. BREWER, ASQ Certified Quality Manager, is Senior Manager, Quality and Business Management Systems, in the Asset Recovery Business (ARB) at Dell Computer Corporation.
Foreword.
Introduction.
1. The ISO 9001 Imperative.
ISO 9001:2000:What It Is and What It Isn't. Write Down What You Do. Do What You Write Down. Verify That You Are Doing It. Training Is Critical. ISO 9001 Makes Creative Processes More Efficient. ISO 9001 Is a Launch Pad for Success. The Language of ISO 9000. Why Does It Prevail? Results of Certification. Why Achieve Certification? When Certification Is Not Appropriate. Why Us and Why Now? Is It an Investment or an Expense?
2. A History of ISO 9000.
3. A Case Study at the Dell Computer Asset Recovery Business.
Phase 1. Phase 2. Summary.
4. The 2000 Revision.
5. The Relationship Among ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000.
6. The Five Clauses of ISO 9001:2000.
4 Quality Management System. 5 Management Responsibility. 6 Resource Management. 7 Product Realization. 8 Measurement, Analysis, and Improvement.
7. ISO 9001 Implementation and Transition Strategy.
Small Companies. Medium-Sized Companies. Larger and More Mature Companies. Organizations Transitioning from Earlier ISO Standards.
8. Strategic and Tactical Planning.
The Plan Outline. The Tactical Plan.
9. The Implementers and Internal Audits.
Successful Internal Auditing.
10. Selecting a Registrar.
11. Customer Focus and Results Measurement.
What Is a Customer? Measuring Results. Continual Process Improvement.
12. Concurrent and Industry Segment Standards.
13. Key Success Strategies.
Write Down What You Do. Implementing the Processes. A Review of Other Key Strategies.
14. ISO 9001 as a Profit Center.
15. The Teachable Business Model.
The Teachable Business Model.
Appendix A: ISO-Babble and Audit-Babble: A Glossary of ISO 9000 Terms.
Appendix B: Sample Quality Manual.
Appendix C: Crosswalks Between ISO 9001:1994 and ISO 9001:2000.
Appendix D: An Audit Checklist for ISO 9001:2000.
Appendix E: Functions Within a Quality Management System.
Index.
About the Authors.
| Erscheint lt. Verlag | 7.11.2001 |
|---|---|
| Verlagsort | Upper Saddle River |
| Sprache | englisch |
| Maße | 184 x 241 mm |
| Gewicht | 866 g |
| Themenwelt | Informatik ► Office Programme ► Outlook |
| Technik | |
| Wirtschaft ► Betriebswirtschaft / Management ► Allgemeines / Lexika | |
| ISBN-10 | 0-13-061909-4 / 0130619094 |
| ISBN-13 | 978-0-13-061909-9 / 9780130619099 |
| Zustand | Neuware |
| Haben Sie eine Frage zum Produkt? |
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