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Aligning Business Processes and Information Systems

New Approaches to Continuous Quality Engineering

Robert Heinrich (Autor)

Buch | Softcover

XXII, 233 Seiten

2014 | 2014
Springer Fachmedien Wiesbaden GmbH (Verlag)
978-3-658-06517-1 (ISBN)

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Business processes and information systems mutually affect each other in non-trivial ways. Frequently, processes are designed without taking the systems' impact into account, and vice versa. Missing alignment at design-time results in quality problems at run-time. Robert Heinrich gives examples from research and practice for an integrated design of process and system quality. A quality reference-model characterizes process quality and a process notation is extended to operationalize the model. Simulation is a powerful means to predict the mutual quality impact, to compare design alternatives, and to verify them against requirements. The author describes two simulation approaches and discusses interesting insights on their application in practice.

Robert Heinrich is head of the Continuous Quality Engineering research group at Karlsruhe Institute of Technology. He is interested in quality modeling, analysis, and evolution of processes and systems, with a focus on industrial application. This was also the topic of his doctoral thesis created at University of Heidelberg.

Introduction.- Business Process Quality.- Terms and Definitions.- Business Process Quality.- Quality Modeling within Business Process Models.- Aligning Business Process Design and Information System Design.- Foundations and Definitions.- The Order Picking Process and Involved Information System.- Mutual Performance Impact between Business Processes and Information Systems.- Predicting the Mutual Performance Impact between Business Processes and Information Systems.- Extending Palladio by Business Process Simulation Concepts to Enable an Integrated Simulation.- Validation.- Conclusion.- Summary and Future Work.

Erscheint lt. Verlag	18.7.2014
Zusatzinfo	XXII, 233 p. 36 illus.
Verlagsort	Wiesbaden
Sprache	englisch
Maße	148 x 210 mm
Gewicht	341 g
Themenwelt	Mathematik / Informatik ► Informatik ► Software Entwicklung
Schlagworte	business process management • Quality Engineering • Quality model • Simulation • Software engineering
ISBN-10	3-658-06517-6 / 3658065176
ISBN-13	978-3-658-06517-1 / 9783658065171
Zustand	Neuware