Managing Your E-Mail (eBook)

Thinking Outside the Inbox

Christina Cavanagh (Autor)

eBook Download: PDF

2003 | 1. Auflage
208 Seiten
John Wiley & Sons (Verlag)
978-0-471-64853-6 (ISBN)

Infos

Manage information overload to save time and money

E-mail is one of the most useful and efficient business
applications ever developed. However, many people today dread the
chore of sorting through an inbox crammed with messages that don't
concern them and spam they don't want. In fact, research shows that
North American office workers waste up to twenty hours every week
sorting and managing their e-mail messages, causing more
productivity loss than gain. Finally, there's a straightforward
guide dedicated to helping workers and organizations tame the
e-mail monster and take back their time.

Managing Your E-mail is a simple, accessible reference for workers
and organizations that want to get the most out of this ubiquitous
and sometimes overwhelming method of communication. With new
strategies for dealing with e-mail inefficiencies and practical
tips on getting and staying organized, it will free up hours of
time each week for what's really important. It examines the
categories and patterns of e-mail misuse and presents practical,
research-based explanations, solutions, and quick tips on topics
such as:

* Best practices for responding to e-mail

* When to choose more traditional communication methods over
e-mail

* How to structure an e-mail for high-impact

* How to craft more readable and understandable messages

* Legal pitfalls to avoid

* Common e-mail myths

* How to reduce e-mail volume in your organization

Autor

CHRISTINA CAVANAGH is an internationally recognized expert on the subject of e-mail. She is Professor of Management Communications in the MBA program at the Richard Ivey School of Business at The University of Western Ontario. She is also a business consultant who conducts e-mail workshops for Carnegie-Mellon, Revenue Canada (equivalent to the IRS), Siemens, and other major corporations.

Inhalt

Introduction.

CHAPTER 1. E-mail?s Quirks and Wonders

Why e-mail makes us work differently.

CHAPTER 2. The Legal Face of E-mail

Navigate the pitfalls and stay out of the courthouse.

CHAPTER 3. Using E-mail Judiciously

It?s okay to pick up the phone.

CHAPTER 4. The Inbox

How to manage your inbox like a pro and reduce e-mail volume in
your organization.

CHAPTER 5. The Outbox

A guide to good citizenry on the e-mail frontier.

CHAPTER 6. The Smoking Gun

Take control and make e-mail work for you.

References.

Index.

Produkt-Details

• Erscheint lt. Verlag: 24.11.2003
• Sprache: englisch
• Themenwelt: Informatik ► Netzwerke ► Mail Server
• Themenwelt: Mathematik / Informatik ► Mathematik ► Finanz- / Wirtschaftsmathematik
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
• Schlagworte: Business & Management • Business & Management Special Topics • Spezialthemen Wirtschaft u. Management • Wirtschaft u. Management
• ISBN-10: 0-471-64853-1 / 0471648531
• ISBN-13: 978-0-471-64853-6 / 9780471648536