The Executive's Guide to Information Technology (eBook)

John Baschab, Jon Piot (Autoren)

eBook Download: PDF

2003 | 1. Auflage
512 Seiten
John Wiley & Sons (Verlag)
978-0-471-43287-6 (ISBN)

Infos

The Executive's Guide to Information Technology is a sophisticated
and comprehensive guide to running a cost-effective, efficient, and
business delivery-focused corporate Information Technology (IT)
unit. Eschewing the theoretical for the practical, the book gives
managers the guidance they need to handle any problem effectively.
It provides specific policies, approaches, and tools for each
critical IT management functionó from application management
to vendor management.

IT management experts John Baschab and Jon Piot provide the
techniques IT managers and executives need to accurately assess
their current operations. Further, they offer a step-by-step
improvement plan designed to raise productivity and service levels
while reducing costs significantly. The authors begin by examining
the symptoms and causes of waste, inefficiency and underperformance
in typical IT departments before offering in-depth analysis of each
operational area of IT management. They present current and
emergent best practices for transforming the department into a
world-class service organization.

Packed with prescriptive advice and hard-earned insight, this
comprehensive resource is organized into stand-alone chapters that
provide quick access to important information when managers need
it. In addition, spreadsheets, documents, and checklists are
designed to aid in planning and decision-making and can be easily
accessed on the included CD-ROM.

Designed to help IT managers and top executives get the most out
of their departments, their budget and themselves, the book covers
such topics as: managing the department, establishing leadership
roles, assessing the organization, cost management, project demand
management, operations management, infrastructure planning, vendor
selection and management, technical standards setting, investment
evaluation, and productivity and quality measurement programs.

With The Executive's Guide to Information Technology, IT
managers will understand the main sources of waste in their
departments, identify major management issues, learn and implement
critical steps toward improvement, and manage more effectively. The
book will help managers improve their performance and stature
within their organizations by providing the tips and tools to
overcome typical areas of friction and miscommunication between IT
departments and other business functions. Executives will
understand how to work effectively with the CIO or IT director, as
well as provide constructive management input to the IT function,
achieving the best return on their IT assets.

Autor

JOHN BASCHAB is Senior Vice President of Solutions at Impact Innovations Group, a rapidly growing technology consulting company with 600 consultants and offices in Dallas, Texas, Atlanta, Georgia, and Washington, D.C. He formerly worked at management consultancy Booz Allen Hamilton providing technology advice to Fortune 500 companies. He received his MBA from the University of Chicago Graduate School of Business and completed his undergraduate work at the University of Alabama. JON PIOT is a cofounder of Impact Innovations Group and has served in multiple capacities including Chief Operating Officer and IT Optimization practice leader. Formerly, he consulted to many Fortune 500 companies on IT strategy and systems development while at Booz Allen Hamilton and, prior to that, at Andersen Consulting. He holds a master's degree from Harvard Business School and a bachelor of science in computer science from Southern Methodist University. He lives with his wife and three children in Dallas, Texas.

Inhalt

PART I: The Effective IT Organization.

1. The IT Dilemma.

2. Sources and Causes of IT Ineffectiveness.

3. Information Technology Costs.

PART II: Managing the IT Department.

4. The IT Organization.

5. The IT Director.

6. IT Direction and Standard Setting.

7. IT Operations.

8. Application Management.

9. IT Human Resource Practices.

10. Vendor Selection.

11. Vendor Management.

PART III: Senior Executive IT Management.

12. Working with the Business.

13. IT Budgeting and Cost Management.

14. Effective Decision Making and Risk Management.

15. IT Demand Management and Project Prioritization.

16. IT Performance Measurement.

17. IT Steering Committee.

APPENDIX.

IT Toolkit.

Index.

Produkt-Details

• Erscheint lt. Verlag: 21.4.2003
• Sprache: englisch
• Themenwelt: Mathematik / Informatik ► Informatik ► Netzwerke
• Themenwelt: Mathematik / Informatik ► Informatik ► Theorie / Studium
• Themenwelt: Mathematik / Informatik ► Mathematik ► Finanz- / Wirtschaftsmathematik
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
• Schlagworte: Business & Management • Business Technology • Unternehmenstechnologie • Wirtschaft u. Management
• ISBN-10: 0-471-43287-3 / 0471432873
• ISBN-13: 978-0-471-43287-6 / 9780471432876