Business Process Management Workshops (eBook)
725 Seiten
Springer-Verlag
978-3-642-00328-8 (ISBN)
This book constitutes the thoroughly refereed post-workshop proceedings of nine international workshops held in Milan, Italy, in conjunction with the 6th International Conference on Business Process Management, BPM 2008, in September 2008. The 63 revised full papers presented were carefully reviewed and selected from numerous submissions. In addition to the well-established workshops on Business Process Design (BPD 2008), Business Process Intelligence (BPI 2008), Collaborative Business Processes (CBP 2008), Process-Oriented Information Systems in Healthcare (ProHealth 2008), and Advances in Semantics for Web Services (semantics4ws 2008), there were four new 4 workshops on emerging areas: Business Process Management and Social Software (BPMS2 2008), Model-Driven Engineering for Business Process Management (MDE4BPM 2008), Process Management for Highly Dynamic and Pervasive Scenarios (PM4HDPS 2008), and QoS of Self-Healing Web Services (QSWS 2008).
Preface 5
Organization 7
Table of Contents 10
BPD Workshop 16
Introduction to the Fourth Workshop on Business Process Design (BPD 2008) 17
Detecting Regulatory Compliance for Business Process Models through Semantic Annotations 19
Background and Motivation 19
Preliminaries 21
Modeling Control Objectives 22
Annotated Process Model 24
Logical State Representation 24
Compliance Checking 25
Related Work and Conclusions 29
References 30
Crosscutting Concern Documentation by Visual Query of Business Processes 32
Introduction 32
BPMN Visual Query Language 34
Using BPMN VQL for Crosscutting Concern Mining and Documentation 40
Crosscutting Concern Mining and Documentation 40
Crosscutting Concern Evolution 43
Conclusions and Future Work 44
References 44
Real Support for Perspective-Compliant Business Process Design 46
Introduction 46
Process Models from Different User Perspectives 48
Perspective-Based Extension of the Recommendation-Based Modeling Support System 49
Recommendation-Based Modeling Support System 49
Perspective-Based Extensions 50
Process Configuration 53
Related Work 54
Discussion 55
References 56
Elicitation of Requirements for a Business Process Model Repository 58
Introduction 58
Use Cases for a Process Model Repository 59
Survey of Repositories 60
Evaluation Criteria 61
Evaluation of Repositories 64
Requirements 66
Requirements for Models in the Repository 66
Requirements for the Repository 66
Conclusion and Directions for Further Research 67
References 67
Issues in Modeling Process Variants with Provop 70
Introduction 70
Challenges and Requirements 71
The Provop Approach 73
Designing a Base Process 75
Designing and Modeling Options 78
Related Work 80
Summary and Outlook 80
References 81
On the Alignment of Business Models and Process Models 82
Introduction 82
Background 83
The $e^{3}value$ Model 83
Business Process Model 84
Process Patterns 85
Activity Dependency Model (ADM) 86
Notation for an Activity Dependency Model 86
Analysis of Value Object and Value Transfer 88
Transformation Rules 89
Transforming the $e^{3}value$ Model to an Activity Dependency Model (ADM) 89
Transforming an Activity Dependency Model into a Process Model 89
Process Patterns 92
References 93
Dimensions of Business Processes Quality (QoBP) 94
Introduction 94
PRCAinaNutshell 95
PRCA Metamodel 95
PRCA Process 97
Quality Dimensions of Business Processes 97
Function Quality 98
Input and Output Quality 99
Non-human Resource Quality 99
Human Resource Quality 100
Case Study in the Financial Industry 100
Conclusion 104
References 104
BPI Workshop 106
Introduction to the Fourth InternationalWorkshop on Business Process Intelligence (BPI 2008) 107
Bayesian Classification of Events for Task Labeling Using Workflow Models 109
Introduction 109
Background 111
Workflow Mining 111
Bayesian Classification 112
Belief States in Workflow Models 112
Iterative Workflow Mining 112
The Refining Process 113
Belief States 113
Bayesian Updates in Classification 114
Problem Setup 114
Task Labeling as Evidence 114
Probability Distribution over Task Labelings as Evidence 115
Results 117
Conclusions and Related Work 119
Future Work 119
References 120
Trace Clustering in Process Mining 121
Introduction 121
Running Example 122
TraceProfiles 124
Information in Event Logs 125
Profiles 125
Clustering Methods 126
Distance Measures 127
Clustering Algorithm 127
Case Study 128
Related Work 130
Conclusion 131
References 132
Mining Based on Learning from Process Change Logs 133
Introduction 133
Backgrounds 135
On Representing Process Changes 136
Why Do We Need a Change Log? 136
High-Level Change Operations vs. Change Primitives 137
How Do High-Level Changes Influence Process Behavior? 138
Mining Process Variants: Goals and Comparison with Process Mining 139
Example and Evaluation 141
Related Work 143
Summary and Outlook 144
References 144
Checking Compliance of Execution Traces to Business Rules 146
Introduction 146
An Industrial Case Study 147
Compliance Checking and Decision Making Support: Think3 Requirements 148
CLIMB Business Rules 149
A Methodology for Building Rules 150
Specification of Conditions 150
Rule Templates 151
From Templates to Customized Business Rules 152
Compliance Verification with Logic-Programming 153
SCIFFChecker: Compliance Checking in ProM 153
Related Work 155
Conclusions and Future Work 156
References 157
Detecting Intrinsic Inefficiency on Process Level: Benchmarking of Transactions in Banking 158
Introduction 158
Related Work 159
Benchmarking of Transactions – Introduction and Methodology 160
Case Study – Description and Data 161
Results 163
Conclusions and Aspects for Discussion 166
References 167
Abductive Workflow Mining 170
Introduction 170
Abductive Reasoning 171
Abductive Workflow 172
Testing and Results 174
Conclusions and Future Work 175
References 175
New Quality Metrics for Evaluating Process Models 176
Introduction 176
Preliminaries 176
An Approach for Process Model Quality Metrics 178
Assigning Optional and Self-loop Structures 178
Model Equivalence 178
Badness Score 179
Examples Models and Badness Scores 179
Quality Metrics 180
Conclusions and Future Work 181
References 181
MDE4BPM Workshop 183
Introduction to the First International Workshop on Model-Driven Engineering for Business Process Management (MDE4BPM 2008) 184
Introduction 184
Program Overview 185
MDE4BPM Program Committee 186
Business to IT Transformations Revisited 187
Introduction 187
Literature Review 188
Requirements of Business to IT Transformations 188
Approaches 190
Evaluation 192
Business to IT Transformation Framework 194
Axiom 194
Axiom’s Consequences and Requirements from the Field 195
Framework 195
Summary 196
References 196
A Model-Driven Approach to Implementing Coordination Protocols in BPEL 199
Introduction 199
Background 200
Modeling Coordination Protocols 201
Model-Driven Implementation Approach 204
Generating BPEL Process Models 205
Related Work 208
Conclusions and Future Work 209
References 210
Towards Transformations from BPMN to Heterogeneous Systems 211
Introduction 211
The Visual Service Design Tool 212
The Metamodel 212
The BPMN Editor 213
The Transformation Framework 215
Stages of the Transformation 215
Transformation to BPEL 218
Example 218
Transformation to JIAC 219
Related Work 219
Conclusion 220
Future Work 221
References 221
Business Process Modelling with Continuous Validation 223
Introduction 223
Basic Concepts and Definitions 224
Event-Driven Process Chains 224
Control Flow Errors 225
Existing Verification Methods 225
Immediate Validation Feedback in Business Process Modelling 227
Validation Approach 227
Implementation Strategy 228
Examples 229
Syntax Errors 229
Connector Mismatch 229
Synchronisation Problem in AND-Join 231
Company-Wide Style Rules 231
Validation 232
Conclusions and Directions for Future Work 233
References 233
On the Formal Generation of Process Redesigns 235
Introduction 235
Process Definition 237
Process Characteristics 237
Process Properties 238
Selection, Transformation, and Replacement 239
Selection 239
Transformation 240
Replacement 241
Other Transformations 243
Conclusion and Outlook 244
References 245
Translating BPMN Models into UML Activities 247
Introduction 247
Selected Approaches to Business Process Modeling 249
A Conceptual Mapping from BPMN to UML Activities 249
One-to-One Mappings 250
Mapping $Rich$ BPMN Elements 251
Mapping $Overloaded$ BPMN Elements 251
Automating the Mapping Using ATL 252
One-to-One Mappings 253
Single Source to Composed Target 253
Single Source, Different Contextual Interpretations 254
Related Work 255
Future Work 256
Conclusions 257
References 257
PM4HDPS Workshop 259
Introduction to the First International Workshop on Process Management for Highly Dynamic and Pervasive Scenarios (PM4HDPS 2008) 260
Towards Process Models for Disaster Response 263
Introduction 263
Requirements for Acting During Disaster Response 264
A Requirement Analysis for Disaster Response 264
Specific Requirements from a Concrete Case-study 265
Oclets – A Formal Model for Adaptive Processes 266
Scenario-Based Specifications 266
Oclets – Adopting Scenarios to Petri Nets 266
Constructing Partially-Ordered Runs from Scenarios 267
Using Oclets to Realize Adaptive Processes 271
Conclusion 272
References 273
Workflows in Dynamic Development Processes 275
Introduction 275
Dynamic Task Nets and Conventional Workflows 276
DYNAMITE 276
Comparison with Workflow Meta-models 278
Integrating Static and Dynamic Process Parts 280
Related Work 283
Conclusion 285
References 285
Hypergraph-Based Modeling of Ad-Hoc Business Processes 287
Introduction 287
Motivation 288
FlexibleProcessGraph 290
Hypergraph Preliminaries 291
Formalism 291
Execution Semantics 292
Graphical Representation 294
Flexible Process Graph Example 294
Related Work 295
Conclusions 296
References 297
Domain-Driven Process Adaptation in Emergency Scenarios 299
Introduction 299
Emergency Scenario Requirements 300
Process Model Configuration for Emergency Scenarios 301
Configurable Process Models 301
Questionnaire-Based Process Configuration 302
Conclusions 306
References 306
Supporting Emergency Management through Process-Aware Information Systems 307
Introduction 307
Relevant Fields for the Application of Computer-Aided Tools 308
Medical Emergencies 308
Fire Alarms 308
Emission of Harmful Chemicals 311
Final Remarks 311
ProHealth Workshop 312
Introduction to the Second International Workshop on Process-Oriented Information Systems in Healthcare (ProHealth 2008) 313
Workshop Background and Goals 313
Paper Selection Process 314
Workshop Summary 314
Process Mining in Healthcare: A Contribution to Change the Culture of Blame 316
Introduction 316
Medical Errors and Need for Documentation 317
Discovering What Is Wrong in a Process 317
Supervised Process Mining 318
Unsupervised Process Mining 318
Conclusion 319
References 319
A Concept for the Assessment of Electronic Communication in Integrated Information Systems 320
Introduction 320
Methods 322
Collection of Communication Problems and Their Prerequisites 322
Validation of Communication Problems and Their Prerequisites 323
Deduction of the Requirements for the Modeling Notation and Model Assessment 323
Results: A Concept for the Detection of Communication Errors 324
Categorization of Communication Problems 324
Concept for the Description and Assessment of Communication Processes 326
Discussion 327
Overview of the Established Process Modeling Methods 328
Strengths and Open Issues of the New Concept 329
Conclusion 330
References 330
Management of Knowledge-Intensive Healthcare Processes on the Example of General Medical Documentation 332
Introduction 332
Motivation 332
Overview of the Contents 333
Background and Related Work 333
Knowledge in Healthcare 333
Formalization of Medical Knowledge 334
Models of Clinical Practice 334
Modeling Languages for Knowledge-Intensive Business Processes 335
Modeling Knowledge-Intensive Healthcare Processes 336
Process View of Clinical Treatment 336
Activity View of Clinical Documentation 337
Deriving Requirements and Potentials for Supporting IT 338
Example: Knowledge-Based Clinical Documentation 339
Specifications of a Knowledge-Oriented Documentation System 339
Electronic Patient Record Based on Medrapid 339
Conclusions and Future Work 341
References 342
From Paper Based Clinical Practice Guidelines to Declarative Workflow Management 344
Introduction 344
Field Study – Usage of CPGs in Danish Oncology Clinics 345
Method 345
Overall Treatment Processes and Guidance Documents 345
Current Workflow for Chemotherapy Treatment Sessions 346
Preliminary Conclusion to the Case Study 347
Treatment Workflow in Resultmaker Online Consultant 349
Discussion 352
Conclusion and Future Work 353
References 354
Petri Nets as a Formalism for Comparing Expressiveness of Workflow-Based Clinical Guideline Languages 356
Introduction 356
Mapping PRO$forma$ to the Petri Net Formalism 357
PRO$forma$ 357
Mapping PRO$forma$ Tasks to Coloured Petri Nets 360
Analysis of the Expressiveness of a Process-Based Language by Workflow Patterns 363
Conclusions 367
References 367
Flexibility Schemes for Workflow Management Systems 369
Introduction 369
Case of Gynecological Oncology 371
Realization of the System in Different Workflow Systems 373
YAWL / Worklets 373
Realization in Other Workflow Systems 374
Evaluation 376
Related Work 378
Conclusions 379
References 379
Integrating Healthcare Ontologies: Inconsistency Tolerance and Case Study 381
Introduction 381
Ontology Integration and Dealing with Inconsistencies 383
Design and Implementation 384
Result of Merging ICNP and Snomed CT 389
Conclusion and Future Work 391
References 392
Promoting Process-Based Collaboration Awareness to Integrate Care Teams 393
Motivation 393
Integrated Care Pathways and the CASMAS Model 395
The CASMAS Model 397
CASMASatWork 398
The Features Supporting Information Flow 400
Awareness Propagation and Perception 401
Conclusion 403
References 403
Session-Aware Clinical Information Systems 405
Introduction: Supporting the Multitasking Clinician 405
A Detailed Scenario 407
Related Work 409
Networking and Telecommunication 409
Pervasive Computing, CSCW and Context-Awareness 410
Decision Support 410
Guideline Models 410
Towards Attributes of Session-Aware Systems 411
Discussion 413
Future Work 413
References 414
Integrating Humans, Devices, and Events in Clinical Workflow Processes 416
Motivation 416
Case Study 417
Characteristic Process Features 418
Selected Technologies 419
Integration of Events, Devices and Information Systems 420
Conclusions and Future Work 422
References 422
QSWS Workshop 424
Introduction to the First Workshop on QoS in Self-healing Web Services (QSWS 2008) 425
On Modeling and Maximizing Business Value for ]Autonomic Service-Oriented Systems 428
Introduction 428
Related Work 430
Some Challenges in Business Value Modeling and Maximization 432
Our Solutions in WS-Policy4MASC and the MASC Middleware 435
Conclusion 439
References 439
On Combining WS-Policy4MASC and ASF to Support Business-Driven Autonomic Service-Oriented Computing 440
Introduction 440
WS-Policy4MASC 441
Adaptive Server Framework (ASF) 442
Benefits and Challenges of Adding WS-Policy4MASC to ASF 443
References 445
Self-healing Systems and Web Services: The WS-Diamond Approach 446
References 448
Probabilistic Time Management of Choreographies 449
Introduction 449
Choreographies and Orchestrations 450
Probabilistic Timed Graph 450
Time Histograms and Histogram Operations 451
Explicit and Implicit Information 451
Calculating the Probabilistic Timed Graph 452
Temporal Conformance 453
The Proposed Approach 453
Methods 454
The Temporal Conformance Checking Algorithm 456
Proof of Termination 459
Conclusions 459
References 460
Reasoning about Repairability of Workflows at Design Time 461
Introduction 461
Preliminaries 463
Workflow Model 463
Workflow Execution Model 464
Repairability of Workflows 464
Heuristic-Based Repairability Analysis 465
A Heuristic for Reasoning about Repairability 466
Repairability Factors 466
Repairability Reasoning Algorithm 467
Computing Goal-Dependent Activities 468
Checking the Repairability of Activities 468
Evaluate Impact of Non-repairable Activities 470
An Example 471
Validation 471
Conclusion 472
References 473
Enhancing Web Service Composition by Means of Diagnosis 474
Introduction 474
Motivating Example 475
Diagnostic Approach and Architecture 476
Modeling Web Services for Diagnosis 479
Exception Handling 481
Related Work 484
Conclusions 484
References 485
semantics4ws Workshop 486
Introduction to the Third Edition of the Workshop Advances in Semantics for Web Services 2008 (semantics4ws 2008) 487
Semantically Annotated EPC within Semantic Business Process Management 490
Introduction 490
Semantic Business Process Management 492
sEPC Ontology 493
Domain Coverage 494
Key Modelling Decisions 495
Competency Questions 496
Application of sEPC 497
Summary 500
References 500
ARIS for Semantic Business Process Management 502
Introduction and Related Work 502
Business Process Management 502
Semantic Business Process Management 503
Related Work 503
Solution 504
Overall Approach 504
Semantic Process Modelling with ARIS 504
Selecting a WSMO Goal in ARIS 505
Completing the Data Flow 507
Semantic Business Process Execution 507
Evaluation 508
Results and Discussion 509
Summary 511
References 512
Auto-completion for Executable Business Process Models 514
Introduction and Problem Description 514
Solution Technique 515
Process Context-Based Auto-completion 516
Auto-completion with Pre- and Postconditions 516
Auto-completion with Non-functional Properties 517
Auto-completion Based on Combined Criteria 517
Related Work 518
Conclusions 519
References 519
Service Discovery in Ubiquitous Environments: Approaches and Requirements for Context-Awareness 520
Introduction 520
Approaches for Service Discovery 521
Toward a Semantic Web Service Discovery Approach in Structured P2P Registries 522
Representing Capacity and Semantic of a Service 523
Service Description Distribution 523
Querying for a Service 524
The Matching Algorithm 524
Process of Service Publication and Discovery 525
Conclusion and Open Issues 525
References 525
Ontology-Based Data Mediation in BPEL (For Semantic Web Services) 527
Introduction 527
BPEL (For Semantic Web Services) 528
Ontologies and Ontology-Based Mediation 531
Ontology Mediation in BPEL(4SWS) 536
Conclusion and Future Work 537
References 537
A Framework for Dependency Based Automatic Service Composition 539
Introduction 539
Overview of Composition Techniques 539
Overview of Dependencies 540
Problem Description 541
Proposed Approach 541
Conclusions 544
References 544
Ontology-Based Behavioural Reasoning for Business Processes 546
Introduction 546
Calculus for Synchrony and Encapsulation 548
Syntax 549
Operational Semantics 551
Behavioural Reasoning Ontology 552
Conclusions and Future Work 555
References 556
CBP Workshop 558
Introduction to the Second Workshop on Collaborative Business Processes (CBP 2008) 559
Quality Contracts for Cooperative Services and Associated Resources 563
Introduction 563
Problem Definition 564
A Reference Scenario 565
Models for Establishing Contracts 566
Process Model 567
Object Model 567
Contract Model 568
A Methodology for Building Contracts 569
Contracts for the Reference Scenario 571
Related Work 572
Concluding Remarks 573
References 574
Recursive Construction and Evolution of Collaborative Business Processes 575
Introduction 575
Context of the Proposed Approach 576
Existing Theoretical Work in the Area 578
Recursive Model of Virtual Enterprise 579
Example Application 581
Discussion 584
References 585
Towards a BPMN Semantics Using UML Models 587
Introduction 587
BPMN 1.1. – Service Interaction Patterns 589
Single-transmission Bilateral Interaction Patterns 590
Single-transmission Multilateral Interaction Patterns 592
Multi-transmission Interaction Patterns 593
Discussions 594
Related Works on the Field 595
Towards an Essential BPMN 595
Conclusions and Future Works 596
References 597
Distribution and Composition of Collaborative Business Processes through Peer-to-Peer Networks 599
Introduction 599
Collaborative Business Processes and Peer-to-Peer Networks 600
Model Creation for Collaborative Business Processes 601
Model Distribution and Composition 602
Collaborative Modeling Scenario 603
Managing and Distributing Process Models 604
Composition of Collaborative Business Processes 606
Peer-to-Peer Architecture 607
Conclusion 609
References 609
Dynamic Selection of Service Peers with Multiple Property Specifications 611
Introduction 611
Background 612
Web Service Modelling Ontology 612
UOW-SWS: A Business Process Application Prototype 613
Modelling Peers and Extending Non-functional Properties 614
A Generic Method for Selection of Multiple Property Specifications 614
QoS Aspects in WSMO 615
Spatial Properties of Web Services in WSMO 616
Unified Peer Selection Algorithm 617
Experimental Prototypes 618
Related Work 620
Conclusion 621
References 621
Characterization of Methods for Process-Oriented Engineering of SOA 623
Introduction 623
SOA Methodologies 625
Model for SOA Methodology Analysis 626
Evaluation of SOA Methodologies 629
Conclusion and Future Work 632
References 632
A Case Study of Business Process Interoperability in a Logistics Supply Chain Environment 635
Introduction 635
Motivating Scenario 636
Tested BPMS’s 636
Demonstrator 637
Interactions between Processes 637
Modeling Processes 638
Creating a Web Service Application 640
Creating a Local Intermediary Web Service 641
Avoiding Pitfalls 641
Problem of Web Services Timeout When Calling Long-Running Process 641
Recurrent Causes of Non-interoperability 642
Recommendations 643
Related Work 644
Conclusion 644
References 645
BPMS2 Workshop 646
Introduction to the First International Workshop on Business Process Management and Social Software (BPMS2 2008) 647
BPM and Social Software 649
Introduction 649
The Model-Reality Divide 650
Lack of Information Fusioning 650
Information Pass-On Threshold and Lost Innovation 651
The Roots of Social Software 651
Weak and Strong Ties - Granovetter 651
Wisdom of the Crowds - Surowiecki 652
Social Production - Benkler, Tapscott 652
Service-Dominant Logic 652
Social Software and Its Relation to Other Approaches 652
Principles of Social Software 653
A Classification of Social Software 653
Wikis 654
Blogs 655
Tagging and Social Bookmarking 655
Recommender and Reputation Systems 655
Social Links 655
BPM Support Offered by Social Software 656
Design 656
Implement and Deploy 656
Operate 656
Evaluate and Improve 656
Summary 657
References 658
Business Process Management with Social Software Systems – A New Paradigm for Work Organisation 659
Introduction 659
Contrasting BPMS and SoS 660
Mechanisms forWork Management in BPMS and SoS 661
Guidelines for Complementing BPMS with SoS 662
An Illustrative Case 663
Epilogue 664
References 665
Social Software for Modeling Business Processes 666
Introduction 666
Related Work 667
Recommendation Based Process Modeling Support 668
Social Network from Process Models 669
Deriving Social Network from Process Models 669
Application of Social Network 670
Social Network from Recommendations 672
Deriving Social Network from Recommendations 672
Application of Social Network 675
Conclusion and Reflection 676
References 676
Automating Knowledge Transfer and Creation in Knowledge Intensive Business Processes 678
Introduction 678
Approach 680
Concepts and Use Case Results 683
Conclusion 685
References 685
Digital Identity and Reputation in the Context of a Bounded Social Ecosystem 687
Introduction 687
Digital Identity, Trust and Reputation 688
Information Overload 688
Digital Identity as a Facet of Reputation 689
Social Software and Unified Identity 690
Leveraging Social Software Practices 690
Reputation-Based Message Routing and a Unified Digital Identity Resource 691
Digital Identity Pattern Extraction (DIPE) 692
Automation and Methodologies 693
Current Prototype for DIPE 693
Preliminary Results 694
Conclusions and Future Work 695
References 695
From a Social Wiki to a Social Workflow System 698
Introduction 698
Wiki versus Workflow Management? 699
Application and Business Needs 700
Social Clues and Group Awareness 701
From Wiki-Applications to Wiki-Based Workflow Systems 701
An Implementation of a Wiki-Based Workflow System 702
Summary and Conclusion 706
References 707
Utilizing Firm-Hosted Online Communities in Software Product Business: A Dimensional View 709
Introduction 709
Firm-Hosted Online Communities in Software Product Business 710
Planned Research Activities 711
The Research Project 711
ResearchMethods and Objectives 712
Expected Results 713
Summary 714
References 714
Workflow Enactment in a Social Software Environment 716
Introduction 716
X-Folders 717
X-Folders in a Social Software Environment 717
Architecture and Technological Solutions 718
Proof of Concept 719
Discussion and Related Works 720
Conclusions and Future Work 722
References 722
Author Index 723
| Erscheint lt. Verlag | 1.1.2009 |
|---|---|
| Sprache | englisch |
| Themenwelt | Mathematik / Informatik ► Informatik ► Datenbanken |
| Mathematik / Informatik ► Informatik ► Software Entwicklung | |
| Mathematik / Informatik ► Informatik ► Theorie / Studium | |
| Mathematik / Informatik ► Mathematik ► Finanz- / Wirtschaftsmathematik | |
| Wirtschaft ► Betriebswirtschaft / Management ► Planung / Organisation | |
| ISBN-10 | 3-642-00328-1 / 3642003281 |
| ISBN-13 | 978-3-642-00328-8 / 9783642003288 |
| Haben Sie eine Frage zum Produkt? |
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