Handbook on Decision Support Systems 2 (eBook)

Variations

Frada Burstein, Clyde W. Holsapple (Herausgeber)

eBook Download: PDF

2008 | 2008
LIV, 798 Seiten
Springer Berlin (Verlag)
978-3-540-48716-6 (ISBN)

Infos

As the most comprehensive reference work dealing with decision support systems (DSS), this book is essential for the library of every DSS practitioner, researcher, and educator. Written by an international array of DSS luminaries, it contains more than 70 chapters that approach decision support systems from a wide variety of perspectives. These range from classic foundations to cutting-edge thought, informative to provocative, theoretical to practical, historical to futuristic, human to technological, and operational to strategic. The chapters are conveniently organized into ten major sections that novices and experts alike will refer to for years to come.

Inhalt

Preface 7
Impetus and Roots 7
Organization and Content 13
References 17
Acknowledgements 18
Table of Contents 21
Contributors to Volume 2 30
PART VI Time and Space Issues for Decision Support 54
CHAPTER 37 Decision Support in Turbulent and High-Velocity Environments 55
1 Introduction 55
2 Decision Making in Turbulent and High-Velocity Environments 56
3 Managing the Five Tensions 57
4 Will Tensionitis Become a High-Velocity DSS Affliction? 65
References 66
CHAPTER 38 Supporting Decisions in Real-Time Enterprises: Autonomic Supply Chain Systems 70
1 Introduction 70
2 Supply Chains 71
3 Previous Research on Real-Time Enterprises 73
4 Technology to Support Supply Chain Decisions: Autonomic Supply Chains 76
5 Supply Chain Monitoring and Management: Examples 83
6 Summary and Extensions 85
Acknowledgements 86
References 86
CHAPTER 39 Decision Support for Emergency Situations 89
1 Introduction 89
2 A Model for Emergency Management Processes 90
3 DSS for Emergency Preparedness and Mitigation 92
4 DSS for Emergency Response 96
5 DSS for Emergency Recovery 101
6 Conclusion 105
Acknowledgements 108
References 109
CHAPTER 40 Geographic Information and Analysis for Decision Support 114
1 Introduction 114
2 GIS Software 116
3 Spatial Databases 117
4 Visualization 119
5 GIS Contribution to Decision Making 120
6 GIS Analysis 122
7 Applying GIS 124
8 Conclusion 125
References 125
CHAPTER 41 Support for Real-Time Decision Making in Mobile Financial Applications 129
1 Introduction 129
2 Mobile Decision Support 131
3 Real-Time Financial Decision Support 136
4 Mobile Accounts Management 138
5 Mobile Accounts Manager 145
6 Conclusions 147
Acknowledgements 148
References 148
CHAPTER 42 Context- Sensitive Decision Support Systems in Road Safety 155
1 Introduction 155
2 Context in Decision Making 157
3 Learning and Context-Based Decision Making 163
4 Conclusion 167
Acknowledgements 169
References 169
PART VII Scopes of Decision Support 172
CHAPTER 43 Personal Decision Support Systems 173
1 Introduction 173
2 The Place of Personal DSS in Decision Support History 174
3 The Nature of Personal DSS 176
4 The Evolutionary Development of Personal DSS 177
5 Two Case Studies of Personal DSS 179
6 Concluding Comments 188
References 189
Appendix 191
CHAPTER 44 Developing Practical Decision Support Tools Using Dashboards of Information 197
1 Introduction 197
2 Understanding the Concept of a Dashboard 198
3 Where Data Come from ... and What They Are Used for 202
4 A Case in Point—Good Food Limited 207
5 Conclusion 216
References 216
CHAPTER 45 Business Intelligence 220
1 Introduction 220
2 The Role of the Data Warehouse 222
3 Analytics 224
4 Software Implementations 229
5 Case examples 229
6 Recent Developments 232
7 People 234
8 What Still Needs to Be Done 235
9 Conclusions 236
References 237
CHAPTER 46 Competitive Intelligence Systems 239
1 Introduction 239
2 The CI Industry 240
3 Collecting CI Input and the CIS 240
4 The Role of Competitive Intelligence Systems 242
5 Qualitative Data and CISs 242
6 Additional Support 249
7 Ethics and the CIS 250
8 Conclusion 250
References 251
CHAPTER 47 Process- Based Decision Support 255
1 Introduction 255
2 Decision Versus Decision 256
3 Relationship Between Business Decision- Modeling and Business Process- Modeling Tools 261
4 Integration Model 264
5 Benefits of Process-Based Decision Support 272
6 Summary 276
References 277
CHAPTER 48 A Framework for Supporting Decisions in a Global Context – The Case of a Global DSS for Financial Planning 282
1 Introduction 282
2 Evolution of DSSs to Support Financial Planning 283
3 Characterizing the Decision Process within an International Context 287
4 Global Decision Support Systems Architecture in the International Arena 291
5 Discussion and Conclusions 297
References 298
PART VIII Developing and Managing Decision Support Systems 301
CHAPTER 49 On the Design Features of Decision Support Systems: The Role of System Restrictiveness and Decisional Guidance 302
1 Introduction 302
2 Premises 304
3 DSS Design Features and Decision-Making Behavior 308
4 System Restrictiveness 309
5 Decisional Guidance 322
6 Design Objectives and Philosophies of Change 329
7 Conclusion 329
Acknowledgements 330
References 330
CHAPTER 50 DSS Systems Analysis and Design: The Role of the Analyst as Change Agent 333
1 Introduction 333
2 Roles of the Systems Analyst 334
3 The Change Agent and Early DSSs 338
4 Designing a DSS from a Systems Analyst’s Point of View – A Dashboard Example 341
5 The Future of DSSs and the Programmable Web 343
6 Conclusion 347
References 348
CHAPTER 51 Evaluationof Decision Support Systems 353
1 Introduction 353
2 The Three-Faceted Approach to DSS Evaluation 354
3 The Sequential Approach to DSS Evaluation 357
4 The General Model of DSS Evaluation 362
5 Conclusion 364
References 365
CHAPTER 52 Planning a Portfolio of Decision Support Systems 368
1 Introduction 368
2 The Objectives of Information Systems Planning 369
3 The Planning Process 372
4 The Challenges of Planning 375
5 Conclusion: Success and Failure 381
References 382
CHAPTER 53 Decision Support System Evolution: Predicting, Facilitating, and Managing Knowledge Evolution 384
1 Introduction 384
2 DSS Evolution 385
3 Previous Research: Evolution of DSSs 391
4 Knowledge Evolution 396
5 Predicting and Facilitating Knowledge Evolution 398
6 Summary and Contributions 402
References 403
PART IX Decision Support Cases and Applications 407
CHAPTER 54 Systems for Supporting Operations Management Decisions 408
1 Introduction 408
2 Decision Support Systems for Long-Term OM Decisions 410
3 Decision Support Systems for Planning and Control of Operations 415
4 Decision Support Systems for Service Operations 423
5 Perspectives on Future Development 425
6 Conclusion 427
References 427
CHAPTER 55 Systems for Supporting Marketing Decisions 432
1 Introduction 432
2 Background 433
3 Marketing Decision Types and Problem-Solving Modes 435
4 Types of Systems to Support Marketing Management and Decision Making 437
5 Use and Perceived Success of Marketing Support Systems 439
6 Recent Published Work on Marketing DSSs 441
7 Conclusions 448
References 449
CHAPTER 56 Financial DSS: Systems for Supporting Investment Decisions 455
1 Introduction 455
2 Decision Support Systems 456
3 DSSs for Investment Decision Making 464
4 Conclusions 476
References 477
Further Reading on Portfolio Optimization: 478
Further Reading on Financial DSS: 478
CHAPTER 57 Flying High with Real-Time Business Intelligence 479
1 Introduction 479
2 Continental’s History 480
3 Real-Time BI Applications 484
4 Supporting First to Favorite with Technology 488
5 The Benefits of Intelligence 492
6 Lessons Learned 493
7 Putting the Work at Continental in a Decision Support Perspective 495
8 Conclusion 497
Acknowledgements 497
Appendix A. Honors and Awards 497
References 498
CHAPTER 58 Decision Support for Security: A Mixed Reality Approach to Bioterror Preparedness and Response 499
1 Introduction 499
2 Living Laboratory Concept 500
3 Experimentation 511
4 Results 512
5 Conclusions 514
6 Future Work 514
Appendix A. Equations 515
Acknowledgements 517
References 517
CHAPTER 59 DSS in Healthcare: Advances and Opportunities 518
1 Introduction 518
2 Areas of DSS Contribution 519
3 The Future of DSSs in Healthcare 527
4 Research Questions in Healthcare DSSs 528
Acknowledgements 528
References 528
CHAPTER 60 Decision Support Systems in Forest Management 533
1 Introduction 533
2 Major Systems 535
3 General Classes of Systems 553
4 Decision Support for Conserving Biodiversity 555
5 Discussion and Conclusions 555
Endnotes 557
Acknowledgements 557
References 558
CHAPTER 61 DSS Experiences in South America 568
1 Introduction 568
2 A DSS for Solid-Waste Collection Operational Planning 570
3 A Decision Support System for Forest Planning in Southern Brazil 577
4 Conclusion 586
References 588
Appendix A. The Forest Harvest Scheduling Model Formulation 590
CHAPTER 62 DSS Experience in Africa – Cases from Egypt 591
1 Introduction 591
2 Government Decision-Making Processes 593
3 Information and Decision Support Center (IDSC) 595
4 DSS Cases from Egypt 599
5 Lessons Learnt 606
6 Conclusion 608
References 608
Terms 611
CHAPTER 63 Evolution of Knowledge Management Towards Enterprise Decision Support: The Case of KPMG 613
1 Introduction 613
2 How Important is Knowledge Management for Professional Service Firms? 615
3 K-Web, D-Web, U-Know, … 618
4 Was There a Need for a Globally Integrated Knowledge Management System? 619
5 K-World 621
6 Spinning Off K-World (Turillo 2001) 628
7 The New Company and Product (Avishai 2001) 630
8 Planned IPO for Cering Dropped 631
9 Emerging Issues 631
10 Summary 636
Acknowledgements 636
References 637
PART X Decision Support Horizons 641
CHAPTER 64 Compositional Enterprise Modeling and Decision Support 642
1 Introduction 642
2 Traditional Knowledge Management Approaches and Limitations 644
3 Three-Tier Computing Structure for Enterprise Modeling and Decision Support 645
4 The Organizational Knowledge Base 646
5 Interconnecting Knowledge 658
6 Model Selection and Model Integration 661
7 Conclusion 663
References 664
CHAPTER 65 Information Technology Support for Inquiring Organizations 668
1 Introduction 668
2 Decision Making, Organizational Learning, and Knowledge Management 669
3 A Review of Inquiring Systems 671
4 Summary 679
References 679
CHAPTER 66 Towards Decision Support for Participatory Democracy 682
1 Introduction 682
2 Theories, Processes, and Mechanisms for Participatory Democracy 684
3 Support for Participatory Instruments 689
4 Decision Support Framework for Participatory Democracy 695
5 Support Functions in Participatory Democracy 701
6 PARBUD: A System to Support E-participatory Budget Elaboration 707
7 Discussion 709
Acknowledgements 710
References 710
CHAPTER 67 The Internet and DSS – Massive, Real-Time Data Availability Is Changing the DSS Landscape 717
1 Introduction 717
2 DSS and Online Auctions 719
3 DSS and e-Retailers 721
4 Piracy and Intellectual Property Rights 722
5 Concluding Remarks 725
Acknowledgements 726
References 726
CHAPTER 68 Information Visualization for Decision Support 728
1 Introduction 728
2 Information Visualization: Concept, History, and Theoretical Foundation 729
3 Information Visualization vs. Decision Support 732
4 Related Information Visualization Technologies and Applications 735
5 Evaluating Visualization Systems for Decision Support 742
6 Summary and Discussion 745
References 745
CHAPTER 69 The Decision Hedgehog for Creative Decision Making 752
1 Introduction: Proceduralizing Context in a Decision- Spine 752
2 The Decision Spine 754
3 The Decision Hedgehog 759
4 Story Telling that Nurtures the Decision Hedgehog 762
5 Case Study: Application of GDACS Within a Flexible Learning Environment 765
6 Implications for Group Decision and Communication Support 768
7 Conclusion 769
References 770
CHAPTER 70 Creativity Support Systems 774
1 Introduction 774
2 Creativity and the Creative Process 775
3 Conclusion 783
References 784
CHAPTER 71 Systems for Strategic Learning 788
1 Introduction 788
2 Data Mining and Supervised Learning Paradigm – Strategic Learning 789
3 Economic Machine Learning – Utility-Based Data Mining 790
4 Strategic Learning 792
5 Strategic Learning – Future Research Topics 801
References 803
Keyword Index 806

Produkt-Details

• Erscheint lt. Verlag: 22.1.2008
• Reihe/Serie: International Handbooks on Information Systems
• Reihe/Serie: International Handbooks on Information Systems
• Zusatzinfo: LIV, 800 p.
• Verlagsort: Berlin
• Sprache: englisch
• Themenwelt: Mathematik / Informatik ► Mathematik ► Statistik
• Themenwelt: Technik
• Themenwelt: Wirtschaft ► Allgemeines / Lexika
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Planung / Organisation
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Wirtschaftsinformatik
• Schlagworte: Analysis • Busicess Decisions • business • Business Intelligence • Change • decision support • Decision Support Systems • Decision Theory • DSS • Information Technology • Internet • knowledge management • learning • Management • Modeling • organization
• ISBN-10: 3-540-48716-6 / 3540487166
• ISBN-13: 978-3-540-48716-6 / 9783540487166