Essentials of Information Systems for Managers
John Wiley & Sons Inc (Verlag)
978-1-118-05711-7 (ISBN)
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Piccoli's Information Systems for Managers offers an engaging, non-academic style and actionable frameworks to help managers envision how to develop value added IT-dependent strategic initiatives. The version with cases offers an "all in one" book to choose different cases. Each case has extensive notes prepared by the author to help teach a meaningful course. Part III on "The Strategic use of IS" offers unique and useful frameworks that MBAs will be able to put into practice. Two versions provide flexibility and additional chapters on ERP and Business Intelligence/Analytics ad value. The text is well-written with clear examples of the theories and frameworks it introduces as well as great business cases that can be used for discussion to better educate about a subject that is vital to successful managers in the future.
PREFACE viiFOREWORD xi PART I FOUNDATIONS 1 CHAPTER 1 Information Systems and the Role of General and Functional Managers 3 Introduction 5 General and Functional Managers 6 General and Functional Managers versus End Users 9 The Next Wave of CIOs 10 Fundamental IT Trends: The Staying Power of Moore s Law 12 Processing Power and Memory Increase 13 Costs of Computing Power Decline 14 Computers Have Become Easier to Use 16 Other IT Trends of Managerial Interest 16 Declining Storage Costs 17 Ubiquitous Network Access 17 Ubiquitous Computing and Digital Data Genesis 17 How Do These Trends Affect Today s Managers? 21 Why Can t We Just Hire Good IT People? 22 Summary 23 Study Questions 23 Further Readings 24 Glossary 24 CHAPTER 2 Information Systems Defined 25 Introduction 26 Information Systems: Definition 27 IS, Not IT 27 Information Systems as Sociotechnical Systems 28 The Four Components of an Information System 29 Systemic Effects 32 Why Do Organizations Build Information Systems? 33 Successful Information Systems 34 Information Systems Outcomes 38 Information Systems in the Organizational Context 39 Every Organization is Unique 39 Bringing It All Together 40 Information Systems and Organizational Change 41 First-Order Change: Automate 41 Second-Order Change: Informate 42 Third-Order Change: Transform 43 Culture and Information Systems 45 National Culture 45 Organizational Culture and National Culture 46 How Culture Impacts Structure 47 Implications 49 Don t Put the Cart before the Horse 49 The Rock in the Pond 50 Information Systems Are in Flux 50 Conclusion 51 Summary 51 Study Questions 51 Further Readings 52 Glossary 52 CHAPTER 3 Organizational Information Systems and Their Impact 53 Introduction 54 Categorizing Systems 55 Hierarchical Perspective 55 Functional Perspective 59 Process Perspective 60 The Information System Cycle 64 The Integration Imperative 65 Defining Integration 65 The Dimensions of Integration 65 Enterprise Systems 68 The Genesis of Enterprise Systems 68 Enterprise Systems: Definition 70 The Advantages of Enterprise Systems 73 The Limitations of Enterprise Systems 74 Supply Chain Management 78 A Brief History of Supply Chain Management 79 Modern Supply Chain Management 80 Knowledge Management 82 Knowledge: Definition 82 Knowledge Management: Definition 84 Business Intelligence 85 Business Intelligence: Definition 87 Components of the Business Intelligence Infrastructure 88 The Evolution of Business Intelligence 91 Customer Relationship Management 92 Aspects of CRM 92 The Limitations of CRM 94 Best-of-Breed Integration 94 Enterprise Application Integration (EAI) 95 Ultimate Flexibility: Service-Oriented Architecture 95 Integration: Concluding Remarks 97 Summary 98 Study Questions 99 Further Readings 99 Glossary 100 PART II COMPETING IN THE INTERNET AGE 103 CHAPTER 4 The Changing Competitive Environment 105 Introduction 106 Network Economics 107 Networks Are Different: Value in Plentitude 108 Physical and Virtual Networks 108 Key Concepts and Vocabulary 110 Two-Sided Networks 118 Implications for General and Functional Managers 118 The Economics of Information 121 Data and Information 122 Classic Information Goods 122 The Economic Characteristics of Information 123 Implications 127 Information-Intensive Goods 128 Information in Networks 130 The Richness and Reach Trade-Off 131 Implications 133 Obstacles 135 The Internet Changes Everything? 137 A Note about Disruptive Technology 138 Sustaining Technology 138 Disruptive Technology 139 Implications for Managers 140 What to Do? 141 Summary 142 Study Questions 143 Further Readings 143 Glossary 143 CHAPTER 5 Electronic Commerce: New Ways of Doing Business 145 Introduction 148 The Internet 148 Internet Services 150 Distributed Ownership 150 Multiplicity of Devices 151 Open Standards 152 The Network, More than the Internet of Today 152 The eCommerce Vocabulary 154 eCommerce and eBusiness 155 The Enablers 155 Categorizing Electronic Commerce Initiatives 156 Manifestations of eCommerce and eBusiness 162 Business Models: Definition 162 Dominant Business Models 166 The Implications of eCommerce 170 Disintermediation 170 Reintermediation 171 Market Efficiency 171 Channel Conflict 171 Customer and Employee Self-Service 173 eCommerce: From Novelty to the Mainstream 173 The Web 2.0 Phenomenon 174 Web 2.0 Technologies 178 Web 2.0 and Business Innovation 183 Summary 185 Study Questions 185 Further Readings 186 Glossary 186 PART III THE STRATEGIC USE OF INFORMATION SYSTEMS 187 CHAPTER 6 Strategic Information Systems Planning 189 Introduction 190 A Word About Strategic and Operational Planning 191 Strategic Alignment 191 Six Decisions Requiring Managerial Involvement 193 The Purpose of Strategic Information Systems Planning 195 Plans Enable Communication 195 Plans Enable Unity of Purpose 196 Plans Simplify Decision Making over Time 196 The Strategic Information Systems Planning Process 196 Know Who You Are: Strategic Business Planning 197 Know Where You Start: Information Systems Assessment 197 Know Where You Want to Go: Information Systems Vision 199 Know How You Are Going to Get There: Information Systems Guidelines 204 Know How Well-Equipped You Are to Get There: Information Systems SWOT 208 From Planning to Action: Proposed Strategic Initiatives 209 Summary 209 Study Questions 210 Further Readings 210 Glossary 210 CHAPTER 7 Value Creation and Strategic Information Systems 211 Introduction 212 The Analysis of Added Value 213 The Benefits of Disciplined Analysis 214 The Definition of Value 214 Defining the Components of Value Created 215 Computing the Total Value Created 216 Appropriating the Value Created 218 The Definition of Added Value 219 Added Value in a Competitive Market 220 Pricing Considerations 220 The Relationship between Added Value and Competitive Advantage 221 How Is Added Value Created? 221 Two Ways to Create New Value 222 Some Considerations About the Analysis of Added Value 223 Strategic Information Systems 225 Definition: Strategic Information Systems 225 IT-Dependent Strategic Initiatives 227 Summary 229 Study Questions 230 Further Readings 230 Glossary 230 CHAPTER 8 Value Creation with Information Systems 232 Introduction 235 Traditional Models of Value Creation with IT 235 Industry Analysis 235 Value Chain 240 Customer Service Life Cycle 244 Traditional Models, Not "Old" Models 252 Emerging Frameworks 252 Virtual Value Chain 253 Value Creation with Customer Data 259 Crafting Data-Driven Strategic Initiatives 267 Conclusions 270 Summary 270 Study Questions 271 Further Readings 271 Glossary 272 CHAPTER 9 Appropriating IT-Enabled Value Over Time 273 Introduction 274 Not All IT is Created Equal 275 High-Speed Internet Access in Hotel Rooms 275 Business Intelligence at Caesars Entertainment 276 The Need for A Priori Analysis 277 Appropriating Value Over Time: Sustainability Framework 277 Sustainable Competitive Advantage 277 Resource Based View 278 Response Lag 279 Four Barriers to Erosion 279 The Holistic Approach 289 The Dynamics of Sustainability 290 Applying the Framework 292 Prerequisite Questions 292 Sustainability Questions 293 What Evolutionary Paths Does the Innovation Create? 295 Making Decisions 296 Develop the IT-Dependent Strategic Initiative Independently 296 Develop the IT-Dependent Strategic Initiative as Part of a Consortium 296 Shelve the IT-Dependent Strategic Initiative 296 Summary 297 Study Questions 297 Further Readings 298 Glossary 298 PART IV GETTING IT DONE 299 CHAPTER 10 Funding and Governance of Information Systems 301 Introduction 302 Information Systems Governance 303 Steering Committee 304 Funding Information Systems 305 Chargeback 305 Allocation 305 Overhead 306 The Budgeting and Project Prioritization Process 306 Making the Budget 306 Funding Information Systems Projects: Making the Business Case 308 Individual Project Risk 314 Portfolio Management 315 Outsourcing 316 Drivers of Outsourcing 317 The Risks of Outsourcing 317 Offshoring 318 Making Optimal Outsourcing Decisions 318 Summary 319 Study Questions 320 Further Readings 320 Glossary 321 CHAPTER 11 Creating Information Systems 322 Introduction 323 How Hard Can IT Be? 324 Fulfilling Information Processing Needs 326 Three Approaches 326 Make versus Buy 327 Buy and Make 330 Build Your Own: Systems Design and Development 330 Systems Development Life Cycle 330 Prototyping 337 Agile Development 339 Outsourced Development 340 Buying Off-the-Shelf Applications 342 Definition 342 Build 345 Implementation 345 End-User Development 346 The Benefits of End-User Development 346 The Risks of End-User Development 346 Summary 347 Study Questions 348 Further Readings 349 Glossary 349 CHAPTER 12 Information Systems Trends 350 Introduction 352 The Mobile Platform 353 Characteristics of the Mobile Platform 355 Mobile Commerce 356 Location-Based Social Networking 357 Augmented Reality 358 Green IS 360 Digital Data Genesis 361 Analyzing Digital Data Genesis Opportunities 365 The Advent of Supercrunchers 366 Customer-Managed Interactions 367 Open Source 369 Open Source: Definition 369 Open Source Is Open for Business 370 Advantages and Disadvantages of Open Source Software 371 Software as a Service 373 Historical Context 374 SaaS Today 375 Cloud Computing 377 Summary 379 Study Questions 379 Further Readings 380 Glossary 380 CHAPTER 13 Security, Privacy, and Ethics 381 Introduction 383 IT Risk Management and Security 384 Why Is Security Not an IT Problem? 385 Risk Assessment 386 Risk Mitigation 387 The Internal Threat 388 The External Threat 389 Responding to Security Threats 395 Managing Security: Overall Guidelines 398 Privacy 400 Privacy Defined 401 Privacy Risks 401 Safeguarding Privacy 404 Ethics 405 Ethics: Definition 405 Information Systems Ethics 406 Ensuring Ethical Uses of Information Systems 407 Summary 408 Study Questions 409 Further Readings 409 Glossary 409 Index
| Verlagsort | New York |
|---|---|
| Sprache | englisch |
| Maße | 188 x 231 mm |
| Gewicht | 612 g |
| Themenwelt | Informatik ► Office Programme ► Outlook |
| Mathematik / Informatik ► Informatik ► Theorie / Studium | |
| ISBN-10 | 1-118-05711-2 / 1118057112 |
| ISBN-13 | 978-1-118-05711-7 / 9781118057117 |
| Zustand | Neuware |
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