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Process Management

A Guide for the Design of Business Processes

Jörg Becker, Martin Kugeler, Michael Rosemann (Herausgeber)

Buch | Hardcover

XXVIII, 596 Seiten

2011 | 2nd ed. 2011
Springer Berlin (Verlag)
978-3-642-15189-7 (ISBN)

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"Process Management" is a compendium for modern design of process-oriented companies. A hands-on approach to introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state-of-the-art of organization theory and information management. This is done by following the individual stages of a process model which has already successfully been proved in practice. The progress of the project is described by a continuous case study, which is the process management project of a modern service company. The included recommendations are summarized in a series of checklists for each stage of the project.

Prof. Dr. Jörg Becker is Director of the Department of Information Systems at the University of Muenster. Dr. Martin Kugeler is Executive Assistant to the CFO, DirectGroup Bertelsmann. Prof. Dr. Michael Rosemann is Director of the Centre for Information Technology Innovation, Queensland University of Technology (QUT), Brisbane, Australia.

Process-Oriented Organizational Design: The Process in Focus.- Project Management.- Preparation of Process Modeling.- Strategy and Organizational Frame.- As-Is Modeling and Process Analysis.- To-Be Modeling and Process Optimization.- Design of a Process-Oriented Organizational Structure.- Process Implementation - Process Roll-Out.- Continuous Process Management.- Additional Application Options and Development Perspectives: Process-Oriented Implementation of ERP Systems.- Workflow Management.- Process-based Design of the (Organizational) Structure and Authorization Concept Using the Example of SAP R/3.- Simulation of Business Processes.- Supply Chain Management and Customer Relationship Management - Process Modeling for Extended Enterprises.- Profitability of Business Processes.- Process Management Case Studies: The Integrated Management at T-Systems International GmbH/T-Systems Computer Service Management GmbH.- Workflow and Process Modeling in a Power Supply Company.- Introduction of Workflow Management at Hotset Heizpatronen und Zubehör GmbH.- Process Reorganization at the Corporate Services Agency (CSA).- Prioritizing Business Processes for Process-oriented Reorganization in Public Administrations.- Process-based Project Application Processing.- Appendix: Examples of Modeling Conventions at DeTe Immobilien.

Erscheint lt. Verlag	24.1.2011
Zusatzinfo	XXVIII, 596 p.
Verlagsort	Berlin
Sprache	englisch
Maße	155 x 235 mm
Gewicht	1041 g
Themenwelt	Mathematik / Informatik ► Informatik
	Mathematik / Informatik ► Mathematik ► Finanz- / Wirtschaftsmathematik
	Wirtschaft ► Betriebswirtschaft / Management
Schlagworte	Business Process Reengineering • organization • Process Management • Process Modeling • Project Management • Prozessmanagement
ISBN-10	3-642-15189-2 / 3642151892
ISBN-13	978-3-642-15189-7 / 9783642151897
Zustand	Neuware