The EQ Difference
Amacom (Verlag)
978-0-8144-0844-5 (ISBN)
Co-published with SHRM. Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn't enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools and team-focused exercises that will help increase and leverage emotional intelligence both in individuals and in groups. It's filled with practical tips and suggestions for developing your own ""emotional quotient,"" as well as that of your peers, employees, and even senior executives. Featuring real workplace examples, Letters to Leaders, and excerpts from actual performance reviews that show the positive impact of EI in a variety of environments, The EQ Difference will help your organization achieve greater productivity, higher morale, and better employee retention -- all keys to stronger bottom line results.
Adele B. Lynn (Belle Vernon, PA) is the founder and owner of The Adele Lynn Leadership Group, an international consulting and training firm whose clients include many Fortune 500 companies. Her business focuses on helping organizations strengthen productivity and quality through improvements in emotional intelligence and workplace trust. Her previous books include Quick Emotional Intelligence Activities for Busy Managers (978-0-8144-0895-7), The Emotional Intelligence Activity Book (978-0-8144-7123-4) and The EQ Difference (978-0-8144-0844-5).
Introduction – Your Inner Bird Dog
Part 1 Emotions – The Fuel of Life
Chapter 1 The Connection Between Feelings, Behavior and Performance
Chapter 2 The Mystery of Human Behavior
Chapter 3 The Way We are Wired
Chapter 4 Emotions - What are They?
Chapter 5 Rewiring for Greater Performance and to Live our Intentions
Chapter 6 The Five Areas of Emotional Intelligence
Part 2 Training for the Self-Coach
Chapter 7 The Doorway to Emotional Intelligence
Chapter 8 Step 1 Observe
Chapter 9 Step 2 Interpret
Chapter 10 Step 3 Pause
Chapter 11 Step 4 Direct
Chapter 12 Step 5 Reflect
Chapter 13 Step 6 Celebrate
Chapter 14 Step 7 Repeat
Part 3- Five Areas of Emotional Intelligence At Work
Chapter 15 Self-Awareness and Control at Work
Chapter 16 Empathy at Work
Chapter 17 Social Expertness at Work
Chapter 18 Personal Influence at Work
Chapter 19 Mastery of Purpose and Vision at Work
| Erscheint lt. Verlag | 22.3.2018 |
|---|---|
| Sprache | englisch |
| Maße | 152 x 227 mm |
| Gewicht | 299 g |
| Themenwelt | Sachbuch/Ratgeber ► Gesundheit / Leben / Psychologie ► Schönheit / Kosmetik |
| Geisteswissenschaften ► Psychologie ► Arbeits- und Organisationspsychologie | |
| Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen | |
| ISBN-10 | 0-8144-0844-3 / 0814408443 |
| ISBN-13 | 978-0-8144-0844-5 / 9780814408445 |
| Zustand | Neuware |
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