How to Deal With Difficult People
Seiten
1998
Thorsons (Verlag)
978-0-7225-2764-1 (ISBN)
Thorsons (Verlag)
978-0-7225-2764-1 (ISBN)
A concise, straightforward book on how to handle difficult people in your personal or professional life.
This guide is designed to help the reader understand and handle over-aggressive, negative, ineffectual or generally disagreeable people who seem to enjoy making a person's life difficult. The book offers advice on recognizing and out-manoeuvring the smoothest talkers, sharpest tongues and biggest fault-finders. It contains workable suggestions for confronting the verbal bully, coping with criticism, negotiating and compromising, or taking on a position of authority so that one gets the most from subordinates. The book teaches the reader to: understand the three main personality types - aggressive, submissive and assertive; handle potential conflict situations; communicate effectively; learning to say no; deal with complaints; motivate others and building a sense of teamwork; and reduce stress levels. Ursula Markham is the author of "Hypnothink".
This guide is designed to help the reader understand and handle over-aggressive, negative, ineffectual or generally disagreeable people who seem to enjoy making a person's life difficult. The book offers advice on recognizing and out-manoeuvring the smoothest talkers, sharpest tongues and biggest fault-finders. It contains workable suggestions for confronting the verbal bully, coping with criticism, negotiating and compromising, or taking on a position of authority so that one gets the most from subordinates. The book teaches the reader to: understand the three main personality types - aggressive, submissive and assertive; handle potential conflict situations; communicate effectively; learning to say no; deal with complaints; motivate others and building a sense of teamwork; and reduce stress levels. Ursula Markham is the author of "Hypnothink".
Ursula Markham has many year’s experience in training and staff counselling. She is the author of Managing Conflict and other successful books.
| Erscheint lt. Verlag | 2.2.1998 |
|---|---|
| Verlagsort | London |
| Sprache | englisch |
| Maße | 129 x 198 mm |
| Gewicht | 136 g |
| Themenwelt | Sachbuch/Ratgeber ► Gesundheit / Leben / Psychologie ► Lebenshilfe / Lebensführung |
| Sachbuch/Ratgeber ► Gesundheit / Leben / Psychologie ► Psychologie | |
| Geisteswissenschaften ► Psychologie | |
| ISBN-10 | 0-7225-2764-0 / 0722527640 |
| ISBN-13 | 978-0-7225-2764-1 / 9780722527641 |
| Zustand | Neuware |
| Haben Sie eine Frage zum Produkt? |
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