Exploring Service Productivity
Studies in the German Airport Industry
Seiten
2018
|
1st ed. 2019
Springer Fachmedien Wiesbaden GmbH (Verlag)
978-3-658-23035-7 (ISBN)
Springer Fachmedien Wiesbaden GmbH (Verlag)
978-3-658-23035-7 (ISBN)
Studies in the German Airport Industry
Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
Claudia Lehmann received her PhD from the HHL Leipzig Graduate School of Management, where she is executive director of the Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the planning and controlling of R&D projects. Her research focuses on service processes innovation and service productivity.
Systematic literature review on service productivity.- Service productivity from a provider's perspective, a customers' perspective, and an operations perspective.- An interactive service productivity model.
| Erscheinungsdatum | 27.07.2018 |
|---|---|
| Reihe/Serie | Markt- und Unternehmensentwicklung Markets and Organisations |
| Zusatzinfo | XXI, 344 p. 70 illus. |
| Verlagsort | Wiesbaden |
| Sprache | englisch |
| Maße | 148 x 210 mm |
| Gewicht | 476 g |
| Themenwelt | Geisteswissenschaften ► Psychologie ► Arbeits- und Organisationspsychologie |
| Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management | |
| Schlagworte | Airport Management • airport operations • German airport industry • Objective waiting time • Perceived waiting time • Service Productivity • service systems • Systematic Literature Review • Traveler experience • Traveler groups • Waiting time satisfaction |
| ISBN-10 | 3-658-23035-5 / 3658230355 |
| ISBN-13 | 978-3-658-23035-7 / 9783658230357 |
| Zustand | Neuware |
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