The Art of Benchmarking (eBook)

An Analytical Guide to Methods and Applications for IT Management

Martin Kütz (Autor)

eBook Download: PDF

2021 | 1st ed. 2022
XIV, 164 Seiten
Springer International Publishing (Verlag)
978-3-030-90586-6 (ISBN)

Infos

Benchmarking is considered a must for modern management. This book presents an approach to benchmarking that has a solid mathematical basis and is easy to understand and apply. The book focuses on three main topics. It shows how to formalize the representation of benchmarking objects. Furthermore, it presents different methods from decision making and voting and their application to benchmarking. Finally, it discusses suitable features for different benchmarking objects. The objects considered are taken from IT management, but can be easily transferred to other business areas, which makes the book interesting for all practitioners in the management field.

Martin Kütz is an expert in IT performance management. From 2009 to 2018, he was a professor for Business Information Management at Anhalt University of Applied Sciences (Germany).

Produkt-Details

• Erscheint lt. Verlag: 8.12.2021
• Reihe/Serie: Contributions to Management Science
• Reihe/Serie: Contributions to Management Science
• Zusatzinfo: XIV, 164 p.
• Sprache: englisch
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Wirtschaftsinformatik
• Schlagworte: analytic hierarchy process • Approval voting • Benchmarking • Borda Count • Decision Making • Economic Efficiency • Majority judgement • Pairwise comparison • topsis • Value-add
• ISBN-10: 3-030-90586-1 / 3030905861
• ISBN-13: 978-3-030-90586-6 / 9783030905866