The Communication Habit: Strategies That Set You Apart and Leave a Lasting Impression
Seiten
2020
McGraw-Hill Education (Verlag)
978-1-260-45916-6 (ISBN)
McGraw-Hill Education (Verlag)
978-1-260-45916-6 (ISBN)
From quick conversations to awkward interactions—learn the communication strategies you need to distinguish yourself in any situation and progress your success!
First impressions are made in seven seconds or less—so it’s imperative that you make every moment count—and The Communication Habit shows you how to do it.
One of today’s leading experts in business communication explains how to identify and break communication habits—even well-intentioned ones—that impede success, and replace them with time-tested communication techniques that have been utilized by some of the most successful executives and entrepreneurs in the world. It provides a practical roadmap for applying the right communication tools and strategies in the most common business settings and situations, and for rebuilding and recovering from mistakes, damaged relationships, or negative impressions. Specific topics include:
• Building and Communicating Confidence
• Having a Voice and Being Heard
• Undermining Key Words and Phrases to Avoid
• Establishing & Articulating Your Value
• Acknowledging vs. Apologizing
• Leading with Empathy
• Strategies for Recovering, Rebuilding, and Re-Establishing
First impressions are made in seven seconds or less—so it’s imperative that you make every moment count—and The Communication Habit shows you how to do it.
One of today’s leading experts in business communication explains how to identify and break communication habits—even well-intentioned ones—that impede success, and replace them with time-tested communication techniques that have been utilized by some of the most successful executives and entrepreneurs in the world. It provides a practical roadmap for applying the right communication tools and strategies in the most common business settings and situations, and for rebuilding and recovering from mistakes, damaged relationships, or negative impressions. Specific topics include:
• Building and Communicating Confidence
• Having a Voice and Being Heard
• Undermining Key Words and Phrases to Avoid
• Establishing & Articulating Your Value
• Acknowledging vs. Apologizing
• Leading with Empathy
• Strategies for Recovering, Rebuilding, and Re-Establishing
Laura Joan Katen is a nationally recognized keynote speaker on the topic of communication and is the president and founder of KATEN CONSULTING, a professional development training company located in New York. She is also an Adjunct Professor in the Communications Department at Manhattanville College and started her career in the Financial Services industry.
THE JOURNEY BEGINS
CHAPTER ONE
FIRST IMPRESSIONS AND PERCEPTIONS
CHAPTER TWO
CREATING AN ACCURATE IMPRESSION
CHAPTER THREE
PROJECTING CONFIDENCE AND PRESENCE
CHAPTER FOUR
SPEAKING WITH INTENTION
CHAPTER FIVE
COMMUNICATING YOUR COMPETENCE
CHAPTER SIX
ESTABLISHING CREDIBILITY
CHAPTER SEVEN
RECOVERING, REBUILDING, AND REESTABLISHING
FINAL THOUGHTS
NOTES
INDEX
| Erscheinungsdatum | 21.04.2020 |
|---|---|
| Verlagsort | OH |
| Sprache | englisch |
| Gewicht | 327 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Allgemeines / Lexika |
| ISBN-10 | 1-260-45916-0 / 1260459160 |
| ISBN-13 | 978-1-260-45916-6 / 9781260459166 |
| Zustand | Neuware |
| Haben Sie eine Frage zum Produkt? |
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