Advances in Services Innovations

Dieter Spath, Klaus-Peter Fähnrich (Herausgeber)

Buch | Softcover

VIII, 312 Seiten

2010 | 1. Softcover reprint of hardcover 1st ed. 2007
Springer Berlin (Verlag)
978-3-642-06754-9 (ISBN)

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Developing innovative services and launching them successfully in international markets - these are major challenges for enterprises and national economies which aim to benefit from the opportunities of the service sector by achieving more growth and employment. Those enterprises and sites which succeed in creating "a special service experience" by offering outstanding service solutions and by exc- lent performance in service delivery to the customer will be successful in compe- tion. Nevertheless, it is exactly the current discussion about innovation, parti- larly in Germany, which reveals that we do not primarily suffer from a lack of good ideas but rather that the translation of new findings and ideas into new s- vices, products and processes must be substantially improved. All in all, it is obviously very urgent to increase innovative ability and to accel- ate the speed of innovation. Progress on this path can be accelerated if science and research increasingly face up to the challenges of how to improve innovative power in the service sector. In my opinion, service innovations address very d- ferent fields of innovation such as, for example, linking not only new technologies and services, performance and process innovations, but also market-related in- vations, for example, for the establishment of new distribution channels.

Prof. Dr.-Ing. Dieter Spath ist ein international renommierter Wissenschaftler auf dem Gebiet des Technologiemanagements. Seit 2002 ist er Leiter des Fraunhofer-Instituts für Arbeitswirtschaft und Organisation (IAO), Stuttgart, und Leiter des Instituts für Arbeitswissenschaft und Technologiemanagement (IAT) der Universität Stuttgart. Professor Spath gilt als vehementer Verfechter einer konsequenten Innovationsorientierung unserer Wirtschaft. Sein Credo: das Zusammenspiel von Mensch, Organisation und Technik ganzheitlich zu betrachten.

Service Engineering.- Service Engineering: State of the Art and Future Trends.- Service Engineering in Action: The Palm/Erlang-A Queue, with Applications to Call Centers.- Architecture for Service Engineering - The Design and Development of Industrial Service Work.- An engineering tool for the conceptual design of service systems.- Integrated Development of Software and Service - The Challenges of IT-Enabled Service Products.- Service Management.- From Service Management towards Service Competence An Entrepreneurial Approach.- Innovation and Learning in Services - The Involvement of Employees.- Managing Service Networks' Success.- Success Factors in New Service Development and Value Creation through Services.- Service Marketing.- Sustainable Advantages in Service Industries How Can Early Entrants Outperform Latecomers in Service Markets?.- Satisfaction Measurement within the Customer Relationship Life Cycle.- Sustainable Service Research.- Strengthening the Services Sector - Needs for Action and Research.- Standardisation in the Service Sector for Global Markets.- Research and Development for a Sustainable Services Sector.- Future research topics and calls for action.

Erscheint lt. Verlag	14.10.2010
Zusatzinfo	VIII, 312 p.
Verlagsort	Berlin
Sprache	englisch
Maße	155 x 235 mm
Gewicht	486 g
Themenwelt	Technik ► Maschinenbau
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Planung / Organisation
Schlagworte	Customer Relationship • Development • Environment • Innovation • IT-Services • Management • Marketing • Model • organization • Service • Service Competence • Service Engineering • Service Industries • Service Management • Service Network • Service Standardisation • Software
ISBN-10	3-642-06754-9 / 3642067549
ISBN-13	978-3-642-06754-9 / 9783642067549
Zustand	Neuware