Voice Interaction Design (eBook)

Crafting the New Conversational Speech Systems

Randy Allen Harris (Autor)

eBook Download: PDF

2004 | 1. Auflage
624 Seiten
Elsevier Science (Verlag)
978-0-08-047480-9 (ISBN)

Infos

From the voice on the phone, to the voice on the computer, to the voice from the toaster, speech user interfaces are coming into the mainstream and are here to stay forever.

Soundly anchored in HCI, cognitive psychology, linguistics, and social psychology, this supremely practical book is loaded with examples, how-to advice, and design templates. Drawing widely on decades of research-in lexicography, conversation analysis, computational linguistics, and social psychology-author Randy Allen Harris outlines the principles of how people use language interactively, and illustrates every aspect of design work.

In the first part of the book, Harris provides a thorough conceptual basis of language in all its relevant aspects, from speech sounds to conversational principles. The second part takes you patiently through the entire process of designing an interactive speech system: from team building to user profiles, to agent design, scripting, and evaluation. This book provides interaction designers with the knowledge and strategies to craft language-based applications the way users will expect them to behave.

*Loaded with examples and practical synopses of the best practice.

*An ideal combination of conceptual base, practical illustrations, and how-to advice-for design and for the entire design process.

*Will bring novice voice designers fully up to speed, and give experienced designers a new understanding of the principles underlying human speech interaction, principles from which to improve voice interaction design.

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From the voice on the phone, to the voice on the computer, to the voice from the toaster, speech user interfaces are coming into the mainstream and are here to stay forever. Soundly anchored in HCI, cognitive psychology, linguistics, and social psychology, this supremely practical book is loaded with examples, how-to advice, and design templates. Drawing widely on decades of research-in lexicography, conversation analysis, computational linguistics, and social psychology-author Randy Allen Harris outlines the principles of how people use language interactively, and illustrates every aspect of design work.In the first part of the book, Harris provides a thorough conceptual basis of language in all its relevant aspects, from speech sounds to conversational principles. The second part takes you patiently through the entire process of designing an interactive speech system: from team building to user profiles, to agent design, scripting, and evaluation. This book provides interaction designers with the knowledge and strategies to craft language-based applications the way users will expect them to behave.*Loaded with examples and practical synopses of the best practice. *An ideal combination of conceptual base, practical illustrations, and "e;how-to"e; advice-for design and for the entire design process.*Will bring novice voice designers fully up to speed, and give experienced designers a new understanding of the principles underlying human speech interaction, principles from which to improve voice interaction design.

Inhalt

Front Cover 1
Voice Interaction Design: Crafting the New Conversational Speech Systems 4
Copyright Page 5
Table of Contents 8
Preface 16
Chapter 1. Introduction 24
Interfaces 24
Why Speech? 37
Why Conversation? 39
Talking to Machines 41
What Isn't in This Book 44
My Approach 45
The Rest of This Book 48
Summary 52
Chapter 2. Speech 56
Chapter 3. Sound and Meaning 62
A Note About 'Grammaticality' 65
Sound 66
Words 70
Syntax 79
Semantics 83
Prosody 87
An Interlude on Speech Synthesis 89
Summary 91
Chapter 4. Doing Things with Words 96
Pragmatics 97
Conversational Pragmatics 99
Register 108
Listening 110
Speech as Action 115
Dialogue Acts 122
Task Management 128
Summary 141
Chapter 5. Conversation 148
Dialogue Management 149
Dialogic Pairs 150
Turns 158
Groundskeeping 164
Summary 178
Chapter 6. Glue 180
Topic Management: Coherence and Cohesion 181
Summary 200
Appendix: Coherence Relations 201
Chapter 7. Diction 210
Usage 212
Lexical Friends and Relatives 217
Summary 220
Chapter 8. Crafting Voice Interfaces 224
To Voice or Not to Voice 226
Voicing the Web 230
Bad Habits 232
Habitability 238
Summary 240
Chapter 9. The Team and the Process 244
The Team 244
Interaction Architect 246
Lexicographer 248
Interactive-Dialogue Writers 251
Soundscape Designer 253
Quality Assurance Prime 254
Usability Prime 256
Research Prime 257
Technology Expert 257
Subject-matter Expert 258
The Process 258
Summary 261
Chapter 10. Users, Tasks 262
User Profiles 263
Task Analysis 266
Gathering the Data 271
Summary 282
Appendix: Sample Task Analysis 283
Chapter 11. Building the Discourse Model 286
Collecting Appropriate Vocabulary 289
Determining Commonly Used Grammatical Constructs 308
Discovering Effective Interaction Patterns 313
Summary 318
Chapter 12. Agents 322
Personification 323
Primary Considerations 329
Cast 332
Summary 366
Chapter 13. Dialogue Matters 368
Errors and Slippages 369
Prevention 377
Repair 386
Pre-Existing Sources 430
Legacy 438
Summary 440
Chapter 14. Scripting 444
Developing the Dialogue 447
Planning the Call Flow 474
Specifying the Design 489
Summary 493
Chapter 15. Iterative Evaluation 494
Wizard of Oz 495
Usability Testing 523
Other Usability Inspection Methods 525
Beta Tests, Field Studies 531
Summary 533
Appendix 15-1: Sample Scalar Questions 534
Appendix 15-2: Transcription Sample 537
Chapter 16. Conclusion — Pursuing Habitability 538
Glossary 542
Bibliography 572
Index 594

Produkt-Details

• Erscheint lt. Verlag: 31.12.2004
• Sprache: englisch
• Themenwelt: Sachbuch/Ratgeber
• Themenwelt: Informatik ► Software Entwicklung ► User Interfaces (HCI)
• Themenwelt: Informatik ► Theorie / Studium ► Künstliche Intelligenz / Robotik
• ISBN-10: 0-08-047480-2 / 0080474802
• ISBN-13: 978-0-08-047480-9 / 9780080474809