Health Service User Satisfaction

Vincent RURAHOZE (Autor)

Buch | Softcover

56 Seiten

2024
Our Knowledge Publishing (Verlag)
978-620-7-21703-8 (ISBN)

Titel nicht im Sortiment

Artikel merken

The aim of this study is to assess user satisfaction with the services provided by the AFIA KATINDO health center, and consequently the quality of care. The activities of the center have been strengthened by ULB-Cooperation's support for the health system, with the aim of improving quality and ensuring stability through the gradual introduction of a contractual subsidy system. The model tested by ULB-Cooperation could be proposed to other health facilities, hence the need to gather feedback from project beneficiaries. The study was descriptive and analytical, and led to the following results:- Health care providers are not satisfied with the support provided by their partner, as evidenced by their dissatisfaction with the planning and organization of on-the-job training, and difficulties in prescribing drugs due to frequent stock-outs.- On the other hand, users of the health center's services are more satisfied with the reception, hygiene, quality of care and affordability of treatment than they were during the periods without ULB-Coopération support.

Vincent RURAHOZE HABARURAMA is a second-term assistant at ISTM KIROTSHE, North Kivu, DRC.

Erscheinungsdatum	02.03.2024
Sprache	englisch
Maße	152 x 229 mm
Gewicht	95 g
Themenwelt	Medizin / Pharmazie ► Pflege
Schlagworte	Evaluation • Health Services • health training • satisfaction • ULB-Coopération* • Users • users of services
ISBN-10	620-7-21703-9 / 6207217039
ISBN-13	978-620-7-21703-8 / 9786207217038
Zustand	Neuware