Phlebotomy

A Customer-Service Approach

Bonnie Karen Davis (Autor)

Buch | Softcover

208 Seiten

2001 | 2nd Revised edition
Delmar Cengage Learning (Verlag)
978-0-7668-2518-5 (ISBN)

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A comprehensive phlebotomy text that is designed for both beginning and continuing students. Emphasizes the importance of customer service skills and appropriate work ethics in addition to excellent technical skills. Straightforward format provides a thorough look at the profession and its techniques. Includes the most current safety requirements.

Preface. I. INTRODUCTION TO THE PROFESSION OF PHLEBOTOMY. Chapter 1. The Phlebotomist's Role. Chapter 2. Safety In The Workplace. Chapter 3. Customer Service And The Phlebotomist. II. BLOOD COLLECTION SKILLS AND PROCEDURES. Chapter 4. Venipuncture Introduction;The Circulatory System. Chapter 5. Blood Collection Equipment. Chapter 6. Collection By Routine Venipuncture. Chapter 7. Collection By Skin Puncture. Chapter 8. Special Procedures. Chapter 9. Common Laboratory Tests. III. CUSTOMER SERVICE SKILLS Chapter 10. Communication Skills For The Phlebotomist. Chapter 11. Conflict Management Skills. Chapter 12. Becoming An Employee. Chapter 13. Case Studies

Erscheint lt. Verlag	27.12.2001
Zusatzinfo	Illustrations
Verlagsort	Clifton Park
Sprache	englisch
Maße	188 x 231 mm
Gewicht	329 g
Themenwelt	Medizin / Pharmazie ► Pflege
Themenwelt	Studium ► 2. Studienabschnitt (Klinik) ► Anamnese / Körperliche Untersuchung
ISBN-10	0-7668-2518-3 / 0766825183
ISBN-13	978-0-7668-2518-5 / 9780766825185
Zustand	Neuware