The Hamster Revolution: How to Manage Your Email Before It Manages You
Berrett-Koehler (Verlag)
978-1-57675-437-5 (ISBN)
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Written in parable form, the work relates the story of Harold, an HR Director, who has fallen victim to the dreaded clutches of info-glut and finds himself paralyzed and unable to move forward because of the deluge of electronic data and e-mail that he must fight daily. In a Kafka-esque twist, after such repetitive but fruitless exertion, he actually turns into a hamster running on a hamster wheel, though he's too busy to even notice. Harold meets the info-coach who recognizes his ailment and teaches him a few effective lessons about managing e-mail - key to which is developing higher quality while getting rid of unwanted excess.The infocoach introduces the COTA system to Harold, which shows him an innovative way of storing all e-mail and electronic media into four main categories: Clients; Output; Teams; and, Administrative. Using this system Harold is able to control his e-mail communications and documents again, and turns back from a hamster into a human being. There is also the story of the groundbreaking Capital One study based on feedback and input from 2,000 Capital One employees who attended a workshop by the authors.
A 60-day post-training survey found e-mail quality to have improved by 52 percent while e-mail volume decreased by 21 percent. Capital One estimates that the participants saved an astounding 13 days per year because of this. All in all, the book provides a large amount of fun, but poignant information that can be used to reorganize email procedure into an efficient, and effective endeavor.
MIKE SONG is the CEO of Cohesive Knowledge Solutions (CKS). He is also the co-developer of the highly regarded COTA system. He consults at several major companies such as Clear Channel, Dish Network, Novartis, and HP and leads the CKS team. VICKI HALSEY is the VP of Applied Learning at the Ken Blanchard Companies. She speaks, consults, and trains for the Blanchard companies. She is regarded as one of the pioneers of leadership research in information management industries and has consulted with the likes of Nike, Oracle, GAP, KPMG, and Wells Fargo, to name a few. TIM BURRESS is the president of Cohesive Knowledge Solutions (CKS). Before co-founding CKS in 2003 he was the Director of Learning and Development at Pfizer (Pfizer's training program was Training Magazine's #1 choice of the top 100 training facilities in the world in 2003). Tim's clients include Capital One, Pfizer, Progressive, and Centex.
Chapter 1: Confessions of an info-hamster
Chapter 2: The hamster plan
Chapter 3: Strategy 1 - Reduce e-mail overload
Chapter 4: A tale of two e-mails
Chapter 5: Strategy 2 - Improve e-mail quality
Chapter 6: E-mail info-coaching
Chapter 7: Harold Turns the tide
Chapter 8: Strategy 3 - Improve information storage and
retrieval efficiency by 100%
Chapter 9: Why does COTA work so well?
Chapter 10: Wrap it up...I'll take it!
| Erscheint lt. Verlag | 16.1.2007 |
|---|---|
| Verlagsort | San Francisco |
| Sprache | englisch |
| Maße | 59 x 87 mm |
| Gewicht | 1 g |
| Themenwelt | Informatik ► Netzwerke ► Mail Server |
| Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management | |
| ISBN-10 | 1-57675-437-5 / 1576754375 |
| ISBN-13 | 978-1-57675-437-5 / 9781576754375 |
| Zustand | Neuware |
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